JOB DESCRIPTION

POSITION:Food & Beverage Assistant

DEPARTMENT:Food & Beverage

REPORTS TO:Restaurant Manager

PRIMARY OBJECTIVE OF POSITION

To increase guest satisfaction by providing prompt, efficient, trouble free and courteous food and beverage service connected with meeting and greeting guests, taking orders, serving food and beverages and ensuring guests receive a four-star Roe Park Resort experience”.

TASKS, DUTIES AND RESPONSIBILITIES

PROVIDE EFFICIENT, PROMPT, TROUBLEFREE, AND COURTEOUS SERVICE

  • Provides efficient, prompt, troublefree and courteous service by bussing, serving and setting tables
  • Accurately records, pre-checks and picks up all food and beverage orders
  • Serves guests their food and beverage promptly and courteously
  • Sets tables as needed prior to guest arrival
  • Ensures that the working area and station are stocked with “mise-en-place” and kept clean and tidy at all times
  • Ensures the smooth running of the assigned station at all times
  • Maintains a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly
  • Promotes additional sales by taking opportunities to up-sell, in manner that is professional and courteous
  • Is familiar with all equipment relating to the Restaurant
  • Makes clear orders to kitchen production and bar regarding beverages, register orders according to hotel procedures
  • Confers with the Restaurant Supervisor concerning set-ups and last minute changes
  • Checks the restaurant reservations list frequently during the shift

KNOWLEDGE OF RESTAURANT PRODUCTS, TECHNOLOGY AND EQUIPMENT

  • Is fully conversant with the Restaurant POS (point of sale) system
  • Is able to operate credit card machines and other key equipment
  • Has a good understanding of all items contained within the menu’s and wine lists
  • Has a knowledge of the products the Hotel itself has to offer

SECURITY, HYGIENE, HEALTH & SAFETY

  • Acknowledge HACCP (Hazard analysis and critical control points)
  • Responsible for cleanliness of all items and equipment in your work area
  • Adheres to HOTEL policy on grooming, dress code, personal hygiene, body language and conduct
  • Full understanding of cash handling procedures
  • Reports any suspicious behaviour of guests and staff to the Manager and security
  • Ensures that all discrepancies in cash are reported to Manager/Supervisor
  • Maintains high confidentiality in regards to guest privacy
  • Notifies Manager regarding lost and found property
  • Ensures that all potential and real hazards are reported immediately
  • Fully understand Hotel’s fire, emergency, and bomb procedures
  • Works in a safe manner that does not harm or injure self or others
  • Supports a safe working environment by applying Hotel’s regulations and adhering to existing laws and regulations

MISCELLANEOUS

  • Assists the Restaurant Manager or Supervisor when requested
  • Attends meetings and training sessions as required by Restaurant Manager or Hotel
  • Accepts flexible work schedule required for restaurant and hotel operations
  • Continually seeks to endeavour professionalism in own job function
  • Works well within a team environment
  • Respects colleagues and manager
  • Respects hotel property and that of guests and fellow employees
  • Maintains the highest standard of personal hygiene, dress, uniform, appearance, body language and conduct
  • Assists other departments when required
  • May be required to carry out additional duties not listed to suit the business demands.
  • Continuously seeks to endeavour professionalism in own job function
  • Knows:
  • Hotel fire, bomb and emergency procedures
  • Hotel health and safety policies and procedures
  • Hotel facilities and nearby sights of interest and important (ie hospitals, stations, tourist sights)
  • Hotel and corporate marketing and promotional programs
  • Corporate clients and clients generating high business volume

Signed:______Date: ______

Food & Beverage Assistant

Signed:______Date:______

Restaurant Manager

Food & Beverage Assistant

May 2016