High Secondary School (Al Amerat Secondary School)

Azza Hamoud Al Shidhani

Contact +968 99661116/94294271

Email:

Date of Birth 01.01.1983

Profile

Young and energetic individual who adapts and implements change. Hardworking member of staff who has the ability to carry out core competences individually and within a team. Able to present ideas, reports in a timely manner and believes in a high quality of customer care both internally and externally.

Educations:

·  High Secondary School (Al Amerat Secondary School)

Work Experience:

1.  Al Marai Co. (Arabian Planets for Trade & Marketing L.L.C) – HR Department as Personnel Technician in charge of recruitment.

Joining Date: 13th August 2011 till present.

2.  Radisson BLU Hotel (Muscat) – Reservation Supervisor

Joining Date: 10th February 2011 up to 2nd August 2011.

3.  Park Inn Hotel (Muscat) – Reservation Agent

Joining Date: 1st July 2009 up to 1st February 2011.

4.  Park Inn Hotel (Muscat) – HR Coordinator

Joining Date: 6th October 2008 up to 29th June 2009

5.  Radisson BLU Hotel (Muscat) – Hotel Receptionist

Joining Date: 5th January 2007 up to 27th September 2008

6.  SHELL Representative Office Oman – Receptionist

Joining Date: 1st January 2006 up to 30th March 2006

Deliverables:

1.  As Personnel Technician HR Department – Al Marai Co.

(Arabian Planets for Trade & Marketing L.L.C):

· 

·  Prepare all necessary documents of all employees have a valid resident permit by doing all the required activities, medical, work permit, etc.

·  Prepare all necessary documents required to get driving license from Traffic Police and conduct follow- up of the process.

·  Provide timely medical services support to the staff to ensure the health and welfare of the employees are taken care of.

·  Coordinate with Supervisors to ensure timesheets are received and processed and sent to payroll to facilitate timely payment of salaries and commissions.

·  Continuously monitor and process employee contracts to ensure all employees working in the region have updated contracts.

·  Co-ordinate Employee Services (Holiday Travel, Visas, Banking, Severance, Housing Allowance, Settling in Allowance, Holiday Salary Advance)

·  Prepare all necessary documents required for the GOSSI registration.

·  Co-ordinate and process employee disciplinary procedures to ensure all employees in the region adhere to strict policies and procedures.

·  Assist the Recruitment Supervisor effective manpower plan and coordinate effectively with all regions to map out an annual manpower plan for locals and others.

·  Assist the Recruitment Supervisors by sourcing of candidates, short listing of CVs and arranging interview dates etc.

·  Assist the recruitment department on day to day activities of the local and external recruitment by ensuring that all recruitment information is gathered, interpreted, and processed so that all vacancies are attended to.

·  Develop and maintain a divisional applicant’s database coordinating, recruitment, selection and identification process.

·  Assist in ensuring proper recruitment systems, practices and procedures are made and followed at all divisions in WB.

·  Assist in preparing of job profile for advertisement and co-ordinate with corporate recruitment Almarai for their public release.

·  Assist the recruitment department in monitoring the achievements of the localization targets of the divisions.

·  Assist in analyzing headcount reports, highlighting anticipating vacant needs.

·  Assist in analyzing terminations, by position, nationality, service, age, etc.

·  Collect and analyze exit interviews reports for employees left the organization.

·  Assist in having good communication with all recruitment institutions.

·  Assist to ensure all new employees start-up & legal documents are obtained e.g. contracts, Iqamas etc. via regular follow-up with relevant departments.

·  Prepare PRs and recruitment Status reports on weekly basis.

2. As Reservation Supervisor – Radisson BLU Hotel (Muscat):

·  Growing room revenue and RevPAR penetration (RPP) by utilizing revenue optimization in order to maximize the hotel’s performance versus its competitor set and/or budgeted targets.

·  Growing M&E revenue by utilizing revenue optimization in order to maximize the hotel’s performance versus its competitor set and/or budgeted targets.

·  Ensuring proper PMS data management, i.e. inventory management, segmentation, rate loading.

·  Ensure parallel pricing and inventory is maintained between the hotel and Curtis-C and other distribution channels.

·  Ensure active communication between the Sales team, M&E team and reservation/front office team of all revenue related issues.

3. As Reservation Agent – Park Inn Hotel (Muscat):

·  Records reservation information accurately.

·  Inform VIP arrivals.

·  Identify commissionable reservation.

·  Record and process deposit information.

·  File all reservations in a systematic order.

·  Contribute to maximum occupancy of the hotel.

·  Achieve maximum occupancy.

·  Handle special requests fashionably.

·  Customer Satisfaction.

·  Deal with assigned incoming correspondence.

4. As HR Coordinator – Park Inn Hotel (Muscat):

·  Acknowledges, reads, screen and forward job applications to department heads.

·  Ensure employees are disciplined based on proper grounds.

·  Maintains complete and accurate employee files.

·  Co-ordinate insurance, vacation, holiday, sick pay and honors requests.

·  Assist department heads to address training needs.

·  Disciplinary action complying with Labor law.

5. As Hotel Receptionist – Radisson BLU Hotel (Muscat):

·  Meets and exceeds customer and team member expectations by providing Yes I Can strategy.

·  Maximize rooms’ revenue and sales for the hotel.

·  Check daily arrivals and departure list.

·  Respond to customer requests

·  Handle difficult situations effectively.

·  Respond to negative comments and complaints.

·  Maintain high confidentiality with regards to guests’ privacy.

·  Notifications to housekeeping department regarding lost & found promptly.

6.  As Receptionist – SHELL Representative Office (Oman):

·  Answer telephone calls.

·  Handle messages

·  Follow up with appointments

·  Arrange meetings.

Training Courses:

·  Al Marai Supervisory Development Programme – September 2012 (Cedar Associates)

·  Interviewing Skills for Recruitment & Selection – April 2012 (Spearhead Training)

·  Modern Gulf English Institute (2005)

a.  English Language

b.  Business English

c.  Office Procedures

d.  Sales & Marketing.

·  National Hospitality Institute - Hotel Receptionist (April till December 2006)

·  Diploma (Yes, I Can) Program – Radisson BLU Hotel

·  100% in Test Call Program

·  Employee of the month of January 2010 at Park Inn Hotel

Computer Skills:

·  Microsoft Windows: familiar with all Microsoft operating systems.

·  Microsoft Office: familiar with All MS Office products.

Languages:

·  Arabic: Mother tongue.

·  English: Fluent in Speaking, Reading and Writing.

·  Swahili: Good in Speaking.