Job description
Reports to: / Business Relationship Manager 3UK / Directorate: / Operations
GGS: / 11 / Location: / Reading
Organisation structure & department profile: / MBNL is a joint venture delivering an outstanding customer experience to EE and Three in support of their business plans and goals.
The Operations team is accountable for delivering the performance of the network to an agreed service level through the current Managed Service Partner Ericsson. The team support the ambition of “Best Network at Lowest Cost”
Created by: / Director: / Date:
HR Partner: / Date:
Role purpose: / This role is to coordinate, manageand deliver the integrated cross-Functional Operations Department business processes for budgeting, Operating Plan, Internal Project/Change Plans and organisation of governance forums.
A direct report into the BRM for Three although a shared resource.
Key Responsibilities & Accountabilities: / The Operations Business Change Manager contributes to delivering the Operations outcomes of:
- Managing the cross-Functional Operations business processes
- Supporting the team to deliver the Operations plan.
- Supporting the team to be highly effective at their roles.
- Responsible for integrating shareholder roadmap into Operations plan.
- Responsible for managing and maintaining governance of initiation, progress tracking and successful closure of Operations related Delivery Way and internal Change Projects
- Accountable and responsible for managing and maintaining the central Operations Risk Register.
- Responsible for maintaining Operations templates.
- Responsible for facilitating the AOP planning process.
- Responsible for managing the completion ofOperations IIA requests
- Responsible for liaising with project teamsfor Operational information requests.
- Support the Operations leadership in setting and controlling the Operations budget.
- Responsible for managing the Operations Demand Management process.
- Support Operations Leadership with coordination of Shareholder & Senior Governance Forum materials & follow-up
- Responsible for maintaining the Operational workstack through the delivery way lifecycle
- Act as the front door into Operations with new demand (Single Point of Contact)
- Responsible for maintaining the Service Management Portal.
- Responsible for facilitating the Service Acceptance criteria with the relevant impacted teams in Operations.
- Responsible for managing the Inputs/Outputs for Operations.
- Help drive Service Design engagement as early as possible with Shareholders
Meetings / Attend meetings required and support inputs as detailed in the Operations Meetings Register for MBNL
Key Challenges / Balancing the needs of our shareholders and MBNL resources
Prioritising workload in busy and often demanding environment.
Governing the Service to ensure they are fit for purpose
Key Relationships / Business Planning Team
Business Relationship Managers
MBNL Project, Operations, DPD, IT Teams
People Management: / Line Manager? / No
Virtual (project) Manager of people? / NA
No of direct reports: / 0
Overall team size (headcount): / < Insert OPS Total >
Which roles report into this role / None
Financial: / Budget manager / No
OPEX responsibility / £TBC / direct
CAPEX responsibility / £TBC / direct
P&L responsibility / £ / direct / indirect / n/a
Key MBNL behaviours / Shine: Be an ambassador for MBNL. Be courageous and resilient. Grow and stretch yourself, rise to the challenge
Collaborate: Be positive. Actively seek others out and build effective relationships. Have open, honest & transparent conversations
Deliver: Create a plan, regularly review and measure against that plan. Have a can-do attitude, learn from your experience
Lead: Create, innovate and inspire. Challenge the norm and bring people on the journey
Skills Framework for the Information Age / SFIA Level 3
Selected Skills and Levels
Portfolio, programme and project support: Level 3
Uses recommended portfolio, programme and project control solutions for planning, scheduling and tracking. Sets up project files, compiles and distributes reports. Provides administrative services to project boards, project assurance teams and quality review meetings. Provides guidance on project management software, procedures, processes, tools and techniques.
Analytics: Level 3
Undertakes analytical activities and delivers analysis outputs, in accordance with customer needs and conforming to agreed standards.
Financial management: Level 4
Monitors and maintains all required financial records for compliance and audit to all agreed requirements. Assists all other areas of Operations with their financial tasks, especially in the areas of identification of process, service, project and component costs and the calculation and subsequent reduction of all service, project, component and process failures. Contributes to financial planning and budgeting. Collates required financial data and reports for analysis and to facilitate decision making
Critical Knowledge & Experience (non time related): / professional / technical
professional qualifications or equivalent; technical skills
must have: /
- Full proficiency of Microsoft Project and Microsoft Office applications.
- Demonstrable experience in Project Planning (including Resource, Time and Budget Planning)
- Full understanding of project plans, dependencies, risk and issue management
nice to have: /
- Prince2 foundation or similar project management certification.
- ITIL Certification V3.0
business / context
internal company knowledge (policies; procedures; strategies); industry background; knowledge of external market
must have: /
- Experience coordinating projects in a fast-paced, technology based industry environment.
- A Service-oriented mind-set and ability to adapt to continual service improvement in a very delivery focused environment.
nice to have: /
- An understanding of mobile telecoms and the key players within the industry.
Any other comments: