TAMWORTH BOROUGH COUNCIL REVENUES DIVISION

JOB DESCRIPTION

IIDENTIFYING FACTS

Post Title:Revenues Billing & Collection Assistant

Reporting to:Senior Revenues Billing and Collection Assistant

Department:Revenues

Grade:Grade 4

IIJOB PURPOSE

To ensure that all Revenues billing administration is carried out, including the correct recording of data on computer systems, proper awarding of reliefs, discounts and exemptions.

To deal with appropriate levels of correspondence and notifications of changes in circumstances as well as maintenance of accurate records from information received from the Valuation Office, The Registrar of Births, Marriages and Deaths and other relevant Council Departments and public and private bodies.

To ensure accurate notifications and other correspondence about Revenues accounts are issued within the Council’s performance requirements.

IIIKEY AREAS

  1. Administration
  2. Liaison
  3. Information Technology
  4. General
  5. Training
  1. Administration

1.1Ensure that all of the District’s Revenues accounts are administered in line with legislation and the Council’s policies and procedures.

1.2Ensure that all legislative, policy and guidance changes are correctly applied within the timescales as set out by the Head of Revenues or by those he has delegated authority to.

1.3Apply discretion in dealing with account administration where it is allowed within the law.

1.4Assist with the dispatch of all Revenues account correspondence in a timely manner. This will include all bills (including main billing), reminders, canvasses and general correspondence.

1.5Set up and monitor special payment arrangements where required.

1.6Set up Direct Debit payments and monitor as required, including rejections.

1.7Apply and monitor changes in Revenues status, including property bands, rateable values, empty properties, discounts, exemptions and reliefs as required.

1.8Monitor notices of deaths to ensure appropriate and timely adjustments to Council Tax & Sundry Income accounts.

1.9Provide advice and guidance on policy and procedures, rules and regulations to the public or other staff on Revenues legislation.

  1. Liaison

2.1 Maintain personal, telephone and written contact with all the unit’s customers in relation to Revenues administration within service standards.

2.2 Liaise with other sub-sections of the division to ensure correctness of records andefficient recovery of revenue.

2.3 Maintain good working relationships with Council departments and other agencies to ensure that administration targets are optimised through information sharing, keeping within all appropriate data protection and confidentiality legislative requirements.

  1. Information Technology

3.1Ensure that all data is correctly recorded in line with procedures.

3.2Ensures that standard reports and standard letters are produced when required.

3.3Ensure that all computer produced correspondence, bills, notifications, receipts, information requests etc., is timely, accurate, and understandable and conforms to the unit’s standards as well as legislative requirements. Report any shortcomings to the Senior Revenues Billing and Collection Assistantwith recommendations for corrective action where appropriate.

4.General

4.1Attends unit/department meetings when required to enable the cohesion of the team and the consistency of target achievement.

4.2Attend all team development meetings when required to do so.

4.3To undertake all corporate requirements on health and safety, equal opportunities, data protection, risk management and financial regulations.

5.Training

5.1To undertake any training as identified.

Note: The tasks identified are indicative and subject to variation. Employees are expected to demonstrate flexibility and undertake any duties assigned to a like valued post.

Staff are expected to provide assistance to all areas of the team to ensure maintenance of overall service provision.

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