Be the Difference

THURSDAY, MAY 12

10:15 a.m. -11:15 a.m.

Christopher Ridenhour

Liberty Lutheran

“be the difference”

Our 2016 The difference is you. You expand the world of possibilities for aging every day -- making a difference in the lives of millions of older adults across the country. Our LeadingAge Gulf States and Louisiana Assisted Living Association members have shown an outstanding dedication to enhancing the lives of older adults so that they may thrive as they age.Join us with your peers for motivational and educational sessions that explore how you can continue to excel in the senior living/aging services field and continue to be the difference.

Except for a gifted few, most of us aren’t born with critical skills to resolve conflicts, build effective teams and inspire full engagement from everyone around us. With theatrics and humor, healthcare professional and motivational coach Christopher Ridenhour holds up a professional mirror, showing us how to leverage emotional intelligence and nurture it in our colleagues. The result allows us to increase productivity; develop competent teams and a healthy workplace culture. This interactive and participatory session will celebrate our skills, challenge us like an honest friend, and support our growth as a leader.

Christopher Ridenhour is the Director of Employee Engagement Training for Liberty Lutheran. Christopher encourages Liberty employees to consider how interpersonal relationships impact our customer service and organizational culture initiatives. Participants walk away with strategies and techniques that increase employee engagement, accountability, and passion from both front line staff as well as Liberty’s leadership team. Among his areas of expertise: change management, team building, diversity education, career rejuvenation, and staff competency development. Christopher has also presented both nationally and locally to appreciative and energized conference audiences.

Schedule of Events

15 | Page

THURSDAY – MAY 12, 2016

8:15 am – 9:45 a.m.

1A Tips & Techniques for Working with Residents with Dementia in Independent Senior Housing

It is estimated that 11% (one in nine) older adults suffers from dementia. That jumps to 38% for people over the age of 85. Often, a great deal of staff time in housing is consumed by a few residents suffering from dementia. Assisting a resident who is confused, repetitive, paranoid, wandering or agitated requires a trained and compassionate staff.

Participants in this session will build their skills with tips, techniques and suggested language to assist them to communicate effectively with residents with dementia. The session offers much more than the tools. It also reinforces a format of teamwork for staff of various departments to strategize solutions together to ease residents with dementia burdens.

Faculty: Caren Silverlieb, MMHS

2A Avoiding Legal Pitfalls Arising from Employee Use of Social Media

This session will cover the significant legal issues that impact social networking and how an employer can reduce the risk.

Faculty: E. Frederick Preis, Breazeale, Sachse & Wilson, LLP

3A Behavioral Expressions: Overcoming that “B” Word in Dementia

When you experience agitated or aggressive behaviors in an individual with dementia, do you see that as a means to better communication? By building relationships, you can learn key communication strategies in order to manage ‘behavioral expressions” in a more positive manner, as well as effective measures in redirection

Faculty: Dana Territo

4A Management of Digital Inquiries and Developing Effective Digital Lead Management Strategies

Use of digital technology is vital in today’s world of marketing — even in the field of senior living. There is no question that one of the most crucial components to a senior living community’s marketing strategy is and should be maintaining a website’s digital leads. With 50% or greater inquiries now coming through websites, effective management of those leads is critical to occupancy success and the community's reputation. By mystery shopping sales teams, gathering insight including response time and responder language, is key to overall lead management success.

This session will give examples of how to manage digital inquiries and develop effective digital lead management strategies, within the field of senior living. The presentation will include statistics and examples on how this will make a difference in your marketing tactics. Learn ideas on what resonates with older adults when it comes to response time, methods of communication, and new tools and solutions to consider when communicating with leads.

Faculty: Jonathan Hurst-Sneh, Glynn Devins

10:00 am – 11:00 a.m

1B Keynote

“be the difference”

Christopher Ridenhour (see Keynote Page)

12:30 pm – 2:00 p.m.

1C Is It Social Bullying? Assessing and Intervening with Older Adults

This session will differentiate social bullying from other bad behavior; describe common characteristics of bullies and those likely to be targeted; provide assessment and intervention strategies that involve the entire community (including bystanders) in creating a welcoming, accepting community.

Faculty: Marsha Frankel, LICSW and Caren Silverlieb, MMHS

2C Tuned In, Turned Up, Tapped Out, or Turned Off? Engaging the Disengaged

The beeps, tweets, dings, and riiiiiings, are the notes in the soundtrack of today’s technology-driven world. While our gadgets provide us with quick and easy access to information, they also take away the focus and mindfulness necessary for effectiveness in our work and personal life. The machines are closer than ever to taking over the world. VOICEMAILS, TEXTING, POSTING, TWEETING, BLOGGING, FRIENDING, REPLY, REPLY, REPLY! The "present moment" is calling and it misses you. This interesting and interactive session will reintroduce you to your sanity by offering tips and ideas for how to stay engaged, while also encouraging engagement from others.

Faculty: Christopher Ridenhour, Liberty Lutheran

3C How can new technologies, environmental modifications and staff training be used to best improve the quality of life for residents with dementia?

This dementia care presentation will focus on describing the latest research findings in the areas of dementia monitoring and dementia management. The presentation will describe what research is telling us in terms of how to optimally modify the environment, and identify specific aspects of staff training that need to be improved, in order to promote maximum benefit for residents with dementia. In addition, the presentation will also provide the latest findings on how the incidence and management of dementia is likely to change in the coming decades. Taken together, participants in this presentation will walk away learning the latest in how focused staff training, environmental modification, and new technologies designed to monitor changes in resident behavior/health, can be used to improve the quality of life for residents with dementia.

Faculty: Dr. Jeffrey Keller, Institute of Dementia Research and Prevention/Pennington Biomedical

4C Mitigating Legal Risks to Senior Living Settings-Resident by Resident

A forum of interactive learning and discussion will examine the factors creating increased risk for litigation within senior living setting. Through the process of understanding the triggers that expose nursing to litigated incidents, the learner will gain insights and a practical working knowledge of how to limit individual and facility exposure while improving the quality and care experience for the resident and family/POA.

Faculty: Gina M. D’Angelo, RN, BSN, MBA, NHA, CLNC, RAC-CT

2:15 pm – 3:45 p.m.

1D Tips & Techniques for Working with Residents with Mental Illness in Senior Housing

A great deal of staff time in housing is consumed by a few residents living with mental illness. Assisting a resident who is agitated, paranoid, delusional or manic requires a trained and compassionate staff.

Participants in this session will be able to build their skills with tips, techniques and suggested language for a variety of situations. The session offers tools and reinforces a format of teamwork for staff of various departments to strategize solutions together to ease residents’ burdens.

Faculty: Marsha Frankel, LICSW and Caren Silverlieb, MMHS

2D Light’em Up or Let’em Go!

If we were honest, we’d recognize that our websites paint near-perfect pictures for potential residents and their families. As you walk through the halls, however, does EVERYONE really appear as engaged as they do on your home page? Imagine the levels of success your stakeholders would experience if each staff member “embraced change”, “owned problems”, and took “personal accountability” for their part in creating a service-driven community.

“Smile” trainings never work, and “Be Nice or Else” campaigns destroy morale. Additionally, there is absolutely no proof that “Employee of the Year” raises your staffs’ ability or desires to show up to work ON FIRE! Transforming our organizational cultures requires each of us become role models for the behaviors and attitudes we expect from others. Do you know the NO# 1 reason no one makes New Year’s resolutions? We start out with great intentions, but fail to execute. Right? While everyone recognizes the AMAZING benefits the come with Staff Engagement, the actual tools and actions are useless without commitment. Light’em Up or Let’em Go!, promises to take you into the hearts and minds of your colleagues to reveal what inspires and motivates them to truly LIVE your organization’s Mission, Vision and Values. This unique offering will serve as the Train-the-Trainer for anyone interested in becoming a “Certified Staff Whisperer.” Bring an open mind, and your best attitude.

Faculty: Christopher Ridenhour, Liberty Lutheran

3D Put the drugs down and turn the music up

Improvements in today’s technology have impacted our lives in countless ways. We use technology to stay connected to our families, our friends and the outside world. There is no reason not to take these same benefits that we enjoy and allow older adults with dementia to benefit as well. The technologies discussed in this session are off the shelf, readily available, often times inexpensive devices that can dramatically change the paradigm of dementia. A special emphasis will be dedicated to highlighting technologies that can reduce the use of psychotropic drugs.

Faculty: Jack York, It’s Never 2 Late

4D Estate Planning in Louisiana

This session will cover Louisiana successions/probate, Revocable Living Trusts and Medicaid planning.

Faculty: Lisa Finn

15 | Page

4:00 pm – 5:30 p.m.

1E Tips & Techniques for Working with Residents with Mental Illness in Senior Housing(continuation of 1D)

Faculty: Marsha Frankel, LICSW and Caren Silverlieb, MMHS

2E The Culture Effect: Unlock the secrets to why people leave and why they stay – data-driven insights gained fromover 15,000 healthcare employees

This session will explore both original research and analysis of existing research showing the impact of organizational culture and person-manager fit in predicting tenure, performance, and engagement. Actionable, proven strategies, informed by this research, will be shared and discussed to provide attendees with concrete strategies to increase manager and supervisor effectiveness and impact employee engagement levels – both of which affect resident quality of life.

Faculty: Casey Lankow, MA

3E Dignified Dining

This session provides ideas and steps on how to create a resident-centered dining experience for residents with dementia, and also shares information for providers on how to identify and nutritionally support the unique needs of memory care residents.

Faculty: Sara Ferrerio, RD, CDN, CSG

4E Person Centered Care Plan

Person Centered Care is a culture change including environmental factor, training efforts, services, and values. Nurse will be able to define Person Centered Care and demonstrate knowledge of care planning.

Faculty: Gwendolyn Wilburn, RN-BC; Sylvia J. Oliver, BSN, RN

FRIDAY – MAY 13, 2016

8:30 am – 10:00 a.m.

1F HUD Update

This session will cover HUD Notice 2015—10, “Guidance…on Excluding the Use of Arrest Records in Housing Decisions”, HUD Notice 2015-06, “Program Eligibility…in Accordance with HUD’s Equal Access Rule (regardless of sexual orientation or gender identity), MOR’s, HUD’s position on implementing “smoke free buildings”, Fair Housing Testing, and Disparate Impact.

Faculty: Colleen Bloom, LeadingAge

2F What’s Muddying Your Waters! Piloting a Course through Organization Conflict

When human beings interact, there are times that differing opinions, antagonistic behavior or edgy attitudes can leads to disputes, controversy or even hostility. How do we harness energy to tackle challenges from a clear perspective? How do we discern the difference between true disagreement and perceived differences that cause misunderstandings? What if utilizing some new techniques bolsters the way in which we approach each person, each situation, each challenge, each day? This interactive session offers the opportunity to explore the role of perceptions in conflict. It provides creative problem-solving strategies and resources to manage conflict using positive techniques to attain productive outcomes.

Faculty: Claudia Blumenstock, LNHA

3F Restorative Undisturbed Sleep at Night – A Key to Good Health

CMS and long-term care providers have never considered sleep as an integral part of the plan of care and services provided for the resident. This Restorative Sleep Vitality Program (RSVP) is a combination of nationally recognized evidence-based, sleep hygiene research studies and the application of cutting edge practices to enhance residents’ sleep & wake. Empira is challenging some of the standards of practice and operational procedures for providing cares and services in skilled nursing facilities.

Faculty: Sue Ann Guilderman, RN, BA, MA

15 | Page

4F Person Centered Care Plan(repeat of 4E)