Matthew Evans

1276 Sumner Street

Jacksonville, NC 28540

850-449-8391

Customer Service Specialist

EDUCATION

B.S., Sports Medicine – American Military University 2008

Additional Training:

Clinical Manger, Naval Hospital, Camp Lejeune

Field Medical Service School, Camp Johnson

Physical Therapy Specialty, Academy of Health Services, Ft. Sam Houston, TX

SUMMARY OF QUALIFICATIONS

A highly organized manager, with more than fifteen years of Healthcare Administration and employee relation experience. Served as Customer service representative for five departments with an average of 15 providers schedules per department, including designing and implementing workout programs for an average of 100 patients per month.

Expertise Areas:

Healthcare System (CHCS) / Trainer/Instructor / Budget & Fiscal Management
Advisor / Human Resource Manager / Operation Manager
Public Relations / Policy Formation / Secret Security Clearance

PROFESSIONAL EXPERIENCE

U.S. Navy 1992-2012

Customer Service, Naval Hospital, Camp Lejeune, NC 2006-2012

Clinical manager for three separate clinics within the Rehab services Department. Trained all staff to work within each department; Physical Therapy, Occupational Therapy and Chiropractic clinic. Developed and maintained templates and schedules for 40 providers, maximizing department productivity.

  • Performed daily audits of end of day processing, Armed Forces Health Longitudinal Technology Application (AHLTA) patient encounters.
  • Handle all consulting referrals to the clinic, with an average of 30 per day. Prepare daily and monthly reports for both Marine Corps and Navy chain of command, to include light and limited duty reports, Sick in Quarters (SIQ) and hospitalization reports.
  • Supervises On the Job Trainee’s, (OJT) Program Student Input’s (PSI), and any other personnel assigned to the clinical space in performance of patient care and/or assigned duties.
  • Ensures accesses to care (ATC) standards are met through the proper management ofLicensed Independent Providers (LIP) schedules and proper clinical staffing configuration.

Matthew EvansPage 2

(Experience continued)

  • Provides input to Department Head (DH) for any required daily, weekly, monthly and yearly reports.Updates monthly clinic calendar for those assigned to the clinic; Officer, Enlisted and Civilian. Managed the department’s Defense Medical Human Resource System (DMHRSi) for military, civil service and contract staff, ensuring all work hours were properly accounted for and coded correctly.
  • Supervised equipment requisitioning for equipment worth $2,500 and more; budget management/forecasting (budget of 150K).Inputted and ordered clinical and office equipment through the Defense Material Logistics Supply System (DMLSS) for four different clinics. Managed an Operating Target (OPTAR) of 450K spanning four clinics, ensuring that all day to day operations were met with correct supply stockage for patient care.
  • Serves as a military advisor for enlisted staff, aiding in brag sheet completion, evaluation input, and award information Developed policies and procedures to improve command, directorate and departmental functions.
  • Provided optimal care to patients while maintaining supplies/stockage for three clinics with a combined budget of $300K and directed over $400K of equipment upgrades.
  • Spearheaded, researched, organized and ordered all equipment for a brand new Physical Therapy clinic dedicated to Traumatic Brain injuries.

Physical Therapy Technician1995-2006

  • Provided nutritional education and evaluations on gait analysis, footwear, body mechanics, stretching and running techniques.
  • Departmental Training Representative, conducted audits of departmental training records ensuring proper documentation in accordance with Joint Commission.
  • Developed a Crutch Training Process Improvement Program taught during Command Orientation; efforts resulted in the implementation of this training for all in-patient ward corpsmen and staff
  • Training record representative, spent 50 hours revamping all training to meet Joint Commission standards, resulting in 100% compliance during the inspection.
  • Treated over 500 patients monthly. Hand selected to assist Physical Therapist with Muscular sick call at the regimental Aid Station, decreasing patient wait time by 65%.
  • Specialized in wound care. Worked with amputees from initial surgery through all aspects of rehab.
  • Received specialized training in taping techniques and gait analysis.

TRAINING

Career Counselor, Anti-terrorism Battalion, Camp Lejeune

Alhta-US Navy

Composite Health Care System-US Navy

Primary Leadership Training-U.S. Navy

Customer Service Facilitator-U.S. Navy

The Personal Approach in Delegation-U.S. Navy

CPR, AED certified-US Navy

Medical coding-US Navy