Brenda Barrington Anderson
15751 Minock
Detroit, Michigan 48223
Phone/Fax (313) 531-4692
Cell: (313) 330-4688
Email:
Summary of Qualifications
Broad-based experience in the following areas:
· Supervisory Management / · Customer Service· Quality Assurance / · Employee and Management Training
· Evaluation / · Writing/Editing Policies and Procedures
· Desktop Design and Development / · Applicant Job Screening/Job Development
SELECTED EXPERIENCES
Cemetery Family Service Counselor June 2008-Present
Midwest Memorial Group
Acacia Park Cemetery
31300 Southfield Road
Beverly Hills, MI 48025
“Pre-need and “At need” sales coordinator.
Scheduled appointments and made cemetery arrangements with bereaved families.
Coordinated burials with funeral directors.
Performed pre-site and blind check verifications of spaces for burials.
Processed work orders for gravesite corrections.
Performed rubs for monument or marker inscriptions.
Led funeral processions to gravesites.
Show property to potential clients.
Direct visitors to gravesites.
Conducted “after care” appointments with families.
REALTOR 1985-1996; 2002-2006
Notary Public Commissioned through 2013
Background Checked and Certified
Signing Agent
Managed the sale of residential property as both a listing agent and buyer’s agent by bringing together buyers and sellers.
Customer Service
Worked with first time homebuyers, mortgage loan officers, and other financing entities
Processed all paperwork pertinent to listings or sales.
(1 of 3)
Brenda Barrington Anderson
Acted as a Seller’s Agent.
Acted as a Buyer’s Agent.
Took and displayed property photos on Multi-Listing Service (MLS)
Worked as a “floor desk” agent to convert callers to either buyers or sellers.
Conducted Open Houses.
Coordinated inspections of property.
Presented and negotiated offers.
Coordinated closings.
Formulated property comparative market analyses to assist sellers in determining the “asking price” for property and,
Assisted people relocating from other areas in their efforts to find adequate housing.
Developed marketing materials.
State of Michigan (12/5/1971-10/1/2002)
Department of Labor and Economic Growth
Michigan Unemployment Insurance Agency
3024 W. Grand Blvd.
Detroit, MI 48202
1-877-766-6447 **
6/01/1994-10/01/2002 Unemployment Insurance Benefit Program Analyst (Policy and Procedure Writer/Trainer)
Team Leader.
Functioned as acting manager of staff of 10 or more professionals or non-professionals.
Provided technical support to agency employees.
Reviewed legislation.
Wrote statewide policies and procedures based on the interpretation of state and Federal laws.
Wrote letters, memos, and other types of printed media.
Proofread and edited the procedures and policies written by other team members.
Developed and reviewed training program packages and made recommendations for improvement.
Provided staff training in various phases of fact-finding, investigative techniques, computer literacy, software applications, and automated systems.
Provided technical support to agency employees.
Participated in state and federal performance measurement and quality reviews.
Trained staff, supervisors, and managers in the mechanics and factors in determining the adequacy of the cases presented for quality reviews, and in scoring the randomly selected cases. Responded to inquiries from Federal agencies, other state agencies, attorneys, claimants, employers, and the general public.
Evaluated work processes of branch office employees, and made recommendations.
(2 of 3)
Brenda Barrington Anderson
Additional Work Experiences
Call Center Representative
Handled inbound telephone inquiries, processed orders, equipment trouble shooting, reviewed and adjusted billing invoices.
Lead Claims Examiner
Front-line advisor to and trained new claims examiners in developing investigative skills and fact-finding techniques. Conducted in-person and telephone interviews with customers, gathered and reviewed information from relevant parties to make written determinations of benefit eligibility.
Processed claims for appeal, when necessary.
Job Placement Interviewer
Conducted in-person interviews with applicants for employment. Administered general aptitude tests.Matched applicants’ skill sets, education and/or training to jobs offered by potential
OTHER SKILLS, COMMISSIONS, OR LICENSES
Proficient in the uses of Microsoft Office software, specialty software, some databases. Operate a home-based desktop publishing business.
EDUCATION
Master of Public Administration
Bachelor of General Studies
The University of Michigan
Dearborn, MI
**To verify state government employment, contact: Michigan Service Center
(3 of 3)
Brenda Barrington Anderson
PROFESSIONAL REFERENCES:
Kossouth Snyder, Ph.D.
166 Stafford Avenue
Battle Creek, MI 49015
(269) 963-1332
Verna D. Miller, Esq.
27396 Goldengate Drive W.
Lathrup Village, MI 48076
(248) 967-0570 ext.217
Titus C. R. Mendell
2200 Berkley
Apt. # 103
Berkley, MI 48072
(248) 543-3754