Fernando Laggad NorthridgeCA91325

OBJECTIVE I’m looking for a challenging position that offers the potential for advancement where I can utilize my background and skills.

EDUCATION

12/1998-10/2000 PierceCollege Computer Science Woodland Hills, 08/2001 Oxford I.T. A+ Certified

12/2000 USA Expedition Microsoft Certified Systems Engineer Woodland Hills, CA

EMPLOYMENT

02/2014- presentDr. Nida Rioga RelativoNetwork Admin

Northridge, CA

Maintain computer network, repair computer hardware as necessary, Responds to employee requests for computer-related assistance, maintain surveillance cameras, customer service,

7/30/2013-12/5/2014 NBCUniversal Computer Technician

Universal City, CA

Migrating windows operating systems, image computers, install different kinds of programs, data transfers from one computer to another, map printers, move computers, Deliver pc, mac, ipad, etc. to IT departments, erase sensitive information from the hard drive, desktop support to 7,000 + employees, inventory new and old systems, coordinate with management and CIO

01/8/2012-07/6/2013 Essex Properties Desktop Support

Woodland Hills, CA

Install meraki/wireless routers/switches, release and renew IP addresses of computers, add users to the domain, troubleshoot DSL or Cable connections with tech support, back up user’s data and favorites, upgrade windows XP to windows 7, delete unnecessary programs, Install programs from the network, install correct model driver for applications, add RAM, install check scanners, install and map printers, map user to the network drive,

09/3/2011-12/27/2011 Xerox Printer Technician Thousand Oaks, CA

Configure and Install Xerox printer devices of all sizes (3600, 8870, 3635, 5150, 7545), disable or enable advance print and e-mail features, Map and teach users how to use the new printer, inventory unopened ink or toners, remove and inventory old printers, coordinate with IT administrators and department managers, respond to e-mails and phone calls,

2/2011-8/2011 Sherwood Systems Security Systems Installer

Calabasas, CA

Audio/video, security, communications systems installations, Siamese cable, telephone and network cable run, program security systems, terminate cat 5 cables to the network cabinet, document all work with photos

4/27/2010-12/2010 The Roelker Group Bank Refresh Technician (contract) Atlantic Beach, FL

Drive to bank of America branch, coordinate with bank manager, verify equipment delivery, inventory computers and printers, replace old computers with new ones, connect and manage all cables and peripherals like printers, QST (Ingenico i6550card reader), report activity and completion, flash BIOS, erase data from hard drive, coordinate with management

10/2005-2/2010 U.S.A. Expedition office admin/tech support

Sherman Oaks, CA

Build computers for or customers, upgrade and repair computers, install operating systems & computer parts, install anti virus, parental control, server racking, install network systems, wireless networks, measure and terminate cat 5 and cat 6 cables, troubleshooting at customer sites (commercial and residential), Troubleshoot software and hardware failures, helping clients over the phone with dsl, cable, and computer issues, run errands, general office.

01/2002-06/2007Angel Touch Board and Care Owner

Northridge, CA

Supervise facility staff, assist elderly residents, provide recreational activities, assist with phone calls correspondences,

Escort to doctor appointments, monitor elderly to ensure safety, give medications, log doctor and nurse visits.

3/2004-8/2005Nowcom Systems Technician Los Angeles, CA

Provide technical support for PC/LAN to over 2000 users locally and remote, build and repair computers for new employees, travel to remote offices to install hardware and software, install programs from the network drive, run and terminate cables, build closet for new servers, new employees, desktop and laptop to the active directory, add/delete e-mail boxes, adding and transferring phone line connections, monitor all employees, filter and restrict web access to some employees, coordinate with the network engineer, managers, CIO and the CEO.

11/2002-7/2003 Tekmark Wireless Support (contract) Los Angeles, CA

Drive or fly to us military bases, hotels and airports around the country to install and connect wireless access points,

Coordinate with local site management, CAT5, 6 or fiber optic cable runs, mount equipments such as access points, antennas, racks, power supply, terminate and test cables using fluke, connect cables to patch panel, document all work performed with photos, email photos to management.

4/2002-10/2002 CVS Pharmacy Field Service Technician (contract) LA CA

Drive or fly to newly opened store to assemble and install computers, cash registers, printers, touch screen display, software/hardware installations on desktops, laptops, and workstations, connect computers to the network, assign IP address, verify BIOS settings, test registers, check readers, RX labels, and credit card readers, test call button at drive thru, encrypt and test all symbol guns, Install various categories of inside wiring and proper terminations such as RJ45, RJ11, ,jacks, cross connections, splitters, troubleshoot computer components, connect cables in the patch panel and verify connectivity, make sure that cables are neat, safe, and secured, communicate with NOC personnel.

9/2001-3/2002 G-Tech Corp. Field Service Tech (contract) Woodland Hills, CA

Responds to dispatches and drives to customer locations to deliver supplies and to install, remove, or repair California lottery terminals, assemble the computer on location, make sure that the Hughes and gilat systems are properly working, make sure that it receives the minimum signal, adjust the satellite or remote radio signal, configure cisco routers (frame relay), assign IP address, measure and terminate coax & cat 5 cable, run cables in the ceiling or under the counter, troubleshoot to restore malfunctioning equipment to working order. Communicate effectively & efficiently with NOC personnel, train the manager or the owner how to use the machine.

8/1995-2/1997 Great Western Bank ATM Accounting Specialist

Northridge, CA

Daily balancing of ATM withdrawals and deposits, verify checking account for ACH, filing, data entry, customer service, keeping financial information confidential.

2/1994-7/1995 First Interstate Bank Trust Operations Clerk 3

Calabasas, CA

Transfer bonds and coupons, pay matured bonds, prepare and send checks to customers, pick up bonds and coupons from thevault and armored truck, file cancelled bonds/coupons, journal entries, prepare outgoing correspondence, customer service, and data entry

SKILLS

knowledge in installing and configuring computer applications, Microsoft applications (word, excel, access, powerpoint, outlook) knowledge in DSL and cable modems, wireless routers, firewalls, anti virus installations, knowledge in coax, cat 5, 6, 7, cable systems, fiber optics, audio & video systems,CCTV, Surveillance cameras, IP Cameras, printers and network printers, knowledge in active directory, cabinet and server racking knowledge, dependable, customer contact skills, can work with minimum to no supervision under a call center environment, Ability to learn and quickly apply new technical information,