NATIONAL ECONOMIC AND DEVELOPMENT AUTHORITY

CITIZEN’s CHARTER

PROCESSINGOF REQUESTS FOR DUTYEXEMPTION PURSUANT TO THE NEDA RULES AND REGULATIONS GOVERNING THE IMPLEMENTATION OF THE LAST CLAUSE OF THE LAST PARAGRAPH OF SECTION 105 OF THE TARIFF AND CUSTOMS CODE OF THE PHILIPPINES, AS AMENDED

Processing Fee: None

Clients:

  1. Government departments, offices and agencies, except government-owned or controlled corporations; local government units
  2. Government or private Level 1 (primary) or Level 2 (secondary) hospitals with valid license to operate issued by the Department of Health (DOH) pursuant to Republic Act No. 4226
  3. Non-profit religious and/or charitable institutions; civic, service, cultural, educational, scientific organizations/foundations are not qualified.

Availability of Service:

Monday to Friday, except holidays; 9:00 a.m. to 6:00 p.m.

Assigned Personnel:

Imelda R. Paglinawan

Ma. Cecilia D. Labadan

Contact Details

Telefax:631-3739, 633-6013

e-mail: ,

Location:

Trade, Services and Industry Staff

5th Floor, NEDA Bldg., 12 Saint Josemaria Escriva Drive

Ortigas Center, Pasig City 1605

Documentary Requirements:

The original and one (1) copy of all the following documents are needed except for item 1 and for item 8 where a certified true copy is acceptable:

  1. Request for duty exemption addressed to the NEDA Director-General attn: Trade, Services and Industry Staff
  2. Deed of Donation (DOD), with the list of donated items forming part of the DOD, duly authenticated by the Philippine Embassy/Consulate in the country of origin
  3. Notarized Deed of Acceptance executed by a qualified donee. For hospital beneficiaries, the Notarized Deed of Acceptance should be signed by the Medical Director/Chief of hospital
  4. Proforma or commercial invoice covering the importation
  5. Packing list with technical description or product catalogue covering the importation and translation if not in English
  6. Air way bill or bill of lading, if shipment has already arrived
  7. Pictures of inner and outer portions of ambulance, if included in the request

Only for the conditions indicated

  1. Certified true copy of the valid (i.e., unexpired) license to operate issued by the DOH to a government or private Level 1 (primary) or Level 2 (secondary) hospital, if donee is a hospital
  2. Securities and Exchange Commission by-laws and Articles of Incorporation, if donee is a non-profit religious or charitable organization or institution

How to Avail of the Services

  1. Requests filed in Person:

PROCEDURE / DURATION OF ACTIVITY / PERSON/S RESPONSIBLE / REMARKS
1. / Register with the lobby guard / 2 minutes / Applicant/ authorized representative
2. / File letter request for duty exemption with the Trade, Services and Industry Staff (TSIS) / 3 minutes / Applicant/ authorized representative
3. / Check if documents are legible, complete, correct and consistent. / 5 – 10 minutes / Assigned Trade Division personnel
(Imelda Paglinawan
Cecilia Labadan) / This step only applies if received by the assigned Trade Division personnel
4. / Return documents to the applicant if documents are not legible, complete, correct and consistent and cite reasons for return. / 5 minutes / Assigned Trade Division personnel
(Imelda Paglinawan
Cecilia Labadan) / This step only applies if received by the assigned Trade Division personnel
5. / Accept request for duty exemption filed by applicant/authorized representative, or referred by other agencies and record receipt in logbook. / 3 minutes / Assigned Trade Division personnel
(Imelda Paglinawan
Cecilia Labadan)
Millicent Urgel Rizalina Catinza
Reina Sio / In the absence of the assigned Trade Division personnel
7. / Evaluate accepted/received request:
  1. For requests accepted by assigned personnel
  1. If for denial, prepare letter to applicant
  2. Otherwise, prepare endorsement for the DOF;
  1. For requests received by personnel other than the assigned Trade Division personnel and requests referred by other agencies
  1. If documents are incomplete, or lacking, prepare requirement letter to applicant
  2. If for denial, prepare letter to applicant
  3. Otherwise, prepare endorsement for the DOF;
/ 3 working days (simple transactions)
10 working days (complex transactions) / Assigned Trade Division personnel
(Imelda Paglinawan
Cecilia Labadan) / Reckoning period for evaluation is upon submission of complete documents as required by NEDA, with extension of 5 to 10 days as case may be, consistent with the provisions of RA 9485*
8. / Review endorsement for the DOF or denial letter for applicant or sign letter requesting completion or submission of documents / TSIS Director (Dir. Brenda Mendoza) or Officer-In-Charge
9. / Clear and sign endorsement for the DOF or denial letter to applicant / DDG-NDO Planning (DDG Emmanuel F. Esguerra)
Director-General / If the DDG-NDO1 (Planning) is not available
10. / Return signed endorsement for the DOF or denial letter to TSIS / Office of the DDG-NDO1 (Planning)/ODG
11. / Record signed endorsement for the DOF or denial letter to applicant. / 2 minutes / Assigned Trade Division personnel (Imelda Paglinawan)
12. / Send denial letter or letter requesting completion or submission of documents to applicant through e-mail or fax / 10 minutes / Assigned Trade Division personnel (Imelda Paglinawan) / If email address or fax number is available
13. / Release signed endorsement denial letter, letter to applicant for completion of requirements to AdS-GSD / 10-15 minutes / Administrative Aide (Leonardo Cadiz)
Assigned Trade Division personnel (Imelda Paglinawan)
End of transaction

B. Request Filed Through E-Mail:

PROCEDURE / DURATION OF ACTIVITY / PERSON/S RESPONSIBLE / REMARKS
1. / Send request to assigned TD personnel / Applicant/ authorized representative
2. / Acknowledge receipt of request and advice if documents are complete, correct, consistent and legible / 5-10 minutes / Assigned Trade Division personnel
(Imelda Paglinawan
Cecilia Labadan)
3. / Same as steps 7 - 13 of item A. / Reckoning period for evaluation is upon submission of hard copies of the originals of required documents, as applicable, with extension of 5 to 10 days as case may be, consistent with the provisions of RA 9485*. Submission may be done in person, through mail or courier.
End of transaction

*Processing of requests may be further extended for another 5 to 10 days, as the case may be, in consultation with the client.

Feedback and Complaint Mechanism
We’d like to hear from you:
  1. For satisfied clients, you may wish to drop smiley chips in the marked box located near the receiving area.
  1. For comments and/or complaints, you may accomplish the Client Feedback/Complaint Form located near the receiving area.
  1. You may also send your comments/complaints/suggestions to the Trade, Services and Industry Staff through fax at telefax number (02) 631-3739 or .