Void Management and Fuel SwitchingProcess between Bromford Living and Scottish and Southern Energy(via Energyextra)(not sure this title is right)

We have a dual process in place firstly to offer advisors support, information and advice which will be received from our partners Energyextra, and secondly to switch fuel on all our voids where we have 28 days notice via Scottish and Southern

Services we can expect from Energyextra:

  • Streamlined service for fuel switching on void properties
  • Process for clearing down prepayment meter debts
  • Access to prepayment devices to ensure continuity of supply for void teams
  • Bespoke advice on resolution of fuel debt for void properties
  • Advice and assistance on energy related issues relating to void properties

Contact details for Energyextra

Anne-Marie Neenan

EnergyExtra Business Development Manager

0121 561 1969

07736 156844

Fuel Switching

It is important that all properties excluding (transfers, abandonments and evictions) are nominated to our preferred supplier Scottish and Southern to avoid delays in void works, cost to the organisation and most importantly to ensure all our homes have fuel provided at sign up

We receive Notice of a void

On day one of notice the lettings advisor will:

  • Contact our customer in line with the empty homes process
  • Complete the ‘Tenant Out’ form (See appendix 1 below)
  • On the same day as notice email the completed formto Scottish and Southern

Switching the fuel into Bromford’s name

  • 28 days after Scottish and Southern receive the completed tenant out form they will switch the fuel supplies to Bromford

Pre-Vac interview

The lettings advisor will:

  • Contact the outgoing customer and carry out the pre-vacation interview
  • Ask the customer what meter type they have
  • Ask the customer who their fuel provider is
  • Input the information onto the void action plan

If the advisor is unable to contact the customer they will ask the surveyor to collect the above information from the customer when they do the pre-vac inspection

The contractor will:

Within one working day provide the meter and fuel information to the lettings advisor so that they can input the information onto the void action plan

Day 26

The Lettings Advisor will contact Scottish and Southern to ensure that the fuel switching process is on track and that new cards have been ordered.

E-mail

Tel 0845 0760522

Fax 01738 447575

The contact details MUST NOT be given to customers

Day 29

The same day as the inspection on day 29 the Contractor will:

  • Call the lettings advisor and notify them of the meter readings and serial numbers

The lettings advisor will input the information onto the void action plan and email this information to partnership services at SSE.

Sign up

The Housing Manager will obtain the final meter readings at sign up these reading are vitally important for the fuel switching process.

Following Sign up

The Lettings Advisor must complete the Tenant In – (Change of Tenancy) Form(See appendix 2 below)

Failure to send this form will result in the property remaining in Bromford’s name and liable for any debt on the meter and future fuel used.

The following details must be entered.

  • The Lettings Advisors Name,
  • Contact Number and Date the form is completed.
  • The Property address and post code.
  • The incoming customer details
  • The meter serial and meter readings and the date they were taken (sign up date) The meter readings are vitally important
  • The Tenant In Form must be e-mailed to
  • Once this form has been sent the new customers account will be set up with Scottish and Southern and a welcome pack sent out from SSE.

Appendix 1

SSE - TENANT OUT

(Change of Tenancy)

Partner:

This form should be sent to: as soon as the outgoing tenant has provided notice of their intention to leave the premises

Name of person completing form:
Contact Telephone No: / Today’s Date:
PROPERTY
Property Address:
Property Postcode:
Electric Meter Point Reference Number (MPAN) / Gas Meter Reference Number (MPR)
OUTGOING TENANT DETAILS
Title: / Forename: / Surname:
Contact Telephone No:
Date of Departure:
FORWARDING ADDRESS
The data protection act (DPA) allows for the processing of data if such processing is necessary for the performance of a contract to which the data subject is a party. In this case the data subject is the tenant and they will have a contract (written, oral or implied) with SSE for the supply of their energy used.
Address:
Postcode:
OTHER INFORMATION

Appendix 2

SSE Partnership Services Team : Tel No. 0845 076 0522

Appendix 1

SSE - TENANT IN

(Change of Tenancy)

Partner: (KAM to populate and issue to partner)

This form should be sent to: as soon as the new tenant has signed their Tenancy Agreement

Name of person completing form:
Contact Telephone No: / Today’s Date:
PROPERTY
Property Address:
Property Postcode:
ELECTRICITY Supply Reference No. (MPAN) / GAS Supply Reference No. (MPR)
INCOMING TENANT DETAILS
Title: / Forename: / Surname:
Contact Telephone Number:
Date of Occupancy:
The data protection act (DPA) allows for the processing of data if such processing is necessary for the performance of a contract to which the data subject is a party. In this case the data subject is the tenant and they will have a contract (written, oral or implied) with SSE for the supply of their energy used.
METER READINGS
Electric Meter Reading: / Rate 1 / Rate 2 (eg. E7, E10 etc) / Reading Date:
Gas Meter Reading:
OTHER INFORMATION

SSE Partnership Services Team : Tel No. 0845 076 0522

Appendix 2