• 87B Mutandwa Road, Roma, Lusaka, Zambia. D35/C/1, Airport Road, Chipata, Zambia

• +260973168756

•

NameChaiwe Phiri

Date of Birth5th July 1989

NationalityZambian

N.R.C Number416339 / 61/ 1

StatusSingle

GenderFemale

ReligionChristian

I am a goal oriented and detail minded person, keen to take up challenges. I am a self-motivated, ambitious, focused and team player.

To help contribute to the Zambian’s economy with my knowledge and that of other countries and build up on my skills with the knowledge I have acquired as a student and as a volunteer.

June’ 16 – June’18Information Communication University.

Maters in Program in Project Planning Management Programme

Courses completed include:

  • Project Planning management
  • Risk Management
  • Portfolio management
  • Operational Management
  • Corporate Management
  • Human Resource Management
  • Management Information System
  • Research methodology
  • Advanced Project Management
  • Managerial Accounts
  • Planning, Monitoring and Evaluation
  • Strategic Management
  • Financial Management

Septemebr’10 – June’14Mulungushi University Kabwe, Zambia.

Degree in Agricultural Business Management.

Courses completed include:

  • Fundamentals of Agriculture
  • Agricultural Business Management
  • Agricultural Economics
  • Research methods
  • International Trade and Finance
  • Project Management
  • Agricultural Marketing
  • Financial accounts and risk appraisal
  • Cost Accounting
  • Principals of Accounts
  • Agricultural Extension
  • Banking and Finance
  • Cost Accounting
  • Animal Production
  • Agricultural Policies

January’04- Novemeber’08Ibenga Girls Secondary School Luanshya, Zambia

Certificate of Secondary Education Ordinary Level (ECZ)

June’14 Knowledge Beat HIV/AIDS Programme Volunteer Facilitator.

Certificate of Knowledge Beat facilitator of HIV/AIDS programme

October’14- Ongoing Animal Rearing: Quale and Broiler Rearing

October’17 – Date Acting Branch Manager - Entrepreneurs Financial Centre – Stand No. 4776, Lunkhwakwa Road, Chipata, Zambia

September'16– OngoingBranch Service Delivery Manager - Entrepreneurs Financial Centre – Stand No. 4776, Lunkhwakwa Road, Chipata, Zambia

Key Achievements:

  • Manage Branch Operations.
  • Strong problem solving skills and interpersonal abilities to resolve problems and reach all service objectives in a timely manner
  • Able to manage Branch Manager’s duties in absentia.
  • Improve business decisions by providing accurate and reliable service intelligence together with analysing of service trends.
  • Able to Analyse Loan Files.
  • Able to support the Personnel in the adjustment to changes(new sales approach, new products and working processes.)
  • Manage the branch budget.
  • Possess good marketing skills
  • Possess good people management skills
  • Possess good risk management skills

Key Skills Gained:

  • Verify that Bank notes in the teller’s box are piled correctly and that all transaction receipts are sorted out in sequential order and bundles safely in the Safe.
  • Ensure that that the teller’s till is closed when the day ends and that the bank notes are balanced in the presence of the teller which should tally with the teller’s closing reports.
  • Ensure that each tellers receipt has the teller’s stamp, client’s signature and the NRC number. Also ensure that I authorise any transaction that are above K5, 000 and sign.
  • I also have to ensure that I carry out random cash count at the till of which if I found a shortage or a surplus it is my duty to investigate the discrepancy after of which the teller should write an incident report and I regularise it if no trace has been found with the instruction of the operations management.
  • I have to ensure that the branch and tellers till does not exceed its cash limits, Hence my responsibility to notify Management and offload the cash to the Bank with the help of Security.
  • It is also my duty that I carry out SAFE counts in case there discrepancies that cannot be resolved so I inform operations management.
  • Able to open up clients account as well as closing them when clients request and any other account modification to and document the process and ensure there is filling of all documents. (KYC management)
  • Able to create a term deposit by issuing out a term deposit certificates to clients that decide to save using a term deposit.
  • Able to carry out non- cash transactions in client’s account.
  • Able to carry out Reconciliations of SAF module balances.
  • Able to disburse and close off a loan.
  • Gained marketing and sales, customer care and training skills as I have direct contact with clients on a daily basis in this case I attend and resolve their complaints and ensure feedback is timely given.( KYC Interpersonal skill)
  • Able to interpret and understand accounting documents, repayment schedules and the Portfolio at Risk.
  • Ensure that portfolio at risk days are maintained below set target.
  • Coordinates with Finance, HR and IT department to make sure there that there is appropriate branch Management.
  • Support the strategic planning process.
  • Maintenance of cash books and ensuring that entries have been correctly posted to appropriate ledger accounts
  • Ensuring the completeness of receipts and payments
  • Ensuring that all Branch Transactions have been correctly posted into the General Ledger on a monthly basis and monitored.
  • Assist with the preparation of accurate monthly management accounts and appropriate balance sheet schedules.
  • Assist with submissions of month end reports to Head office.
  • Ensure security measures are taken and reports of incidents are reported on time.
  • Monitor KYCs/ Account opening documents
  • Review of transactions & identify exceptions
  • Review of Savings Account to identify overdrawn accounts and Transactions.

August’15 – September’16Management Trainee - Entrepreneur’s Financial Centre - RW 51269, Lusaka, Zambia.

Key Achievements:

  • Being a Teller.
  • Branch Service Delivery Manager
  • Operations officer.

Key Skills Gained:

  • Able to carry out all duties of the Teller, such as receiving deposits and issuing out withdraws.
  • Administrative Agent who is now known as the Business Service Development Manager, (refer to my current duties).
  • Operations Officer duties, which included issuing out caveat search, mortgage funds at Ministry of Lands and Council, ensure that land evaluators are paid for collaterals such as land and ownership fee is issue out for collaterals such as cars with RATSA.

June’13 – July’13Assistant to Food Security Supervisor – World Vision Chingola – P.O. BOX 11287 Lufwanyama Area Development Programme (ADP) – Chingola.

Key Achievements:
  • Helped execute a Water Sanitation and Hygiene behaviour change effectiveness questionnaire to help gain data for hygiene behaviour in every household so as to be used to improve future related projects interventions effectiveness in Zambia.
  • Assisted in planning activities for the office in relation to improving lives for people in Lufwanyama District through field activities such as self-empowerment and monitored and supported Savings Groups such as SILC groups.
  • Advised people of Lufwanyama District on how to save and manage their funds through disbursing soft loans amongst themselves from the savings each group saved in order to keep their funds growing.
  • Assisted in report writing after every activity such as cooperative workshops, savings groups share outs meetings.
  • Assisted in the filling of names of children under the STEP- OVC programme.

Key Skills Gained:

  • From the skills I acquired at World Vision, I ‘am able to conduct entrepreneurial and cooperative workshops.
  • Other than conducting workshops, I ‘am also able to write reports after conducting a workshop.
  • Others skills I gained includes: using the Community- based Prevention Information System( COPIS ) software when entering data for the orphans and vulnerable children (STEPS OVC) as World Vision looks at the wellbeing of children.
  • Apart from knowledge acquired from University, through World Vision I was able to carry out questionnaires and write up a research paper as a team.
  • I also gained a skill on how to reach out to the young ones through a short course on child Evangelism.

June’12 –August’12Assistant to the Laboratory Supervisor – Tiger Animal Feed –P.O BOX 31712 - Lusaka

Assistant to the Warehouse Supervisor – Tiger Animal Feed - P.O BOX 31712 - Lusaka

Assistant to the Sales Assistant – Tiger Animal Feed - P.O BOX 31712 - Lusaka

Key Achievements:
  • During my attachment at Tiger Animal Feed I was assisted in testing samples of different raw materials in the Laboratory. The different raw materials came in tracks of which I had to test all of them for feed production and also ensure that the activities such as moisture content, temperature levels for soya cake during processing were monitored through testing the samples.
  • Assisted in the counting by tallying how many bags of raw materials for each product came in the plant.
  • Assisted in selling the finished product of feed to customers and ensuring that the receipts were issued on time and the products were released at the dispatch office, respectively.

Key Skills Gained:

  • I gained the skill of how to test for samples and use an NIR system and other Laboratory instruments to test for nutrient content in raw materials before they were used for feed processing.
  • During my attachment with Tiger Animal Feed I learned how to use SAGE software in the sales Department when customers come to buy the feed.
  • I also gained skill in time management as well as how to tally and pack sacks in stacks of raw materials in the Warehouse.
  • IT & Computing. Experienced user of computer applications which include Microsoft Word, Excel and PowerPoint, outlook, publisher, internet and statistical packages such as SPSS and STATA. Also able to use organisational systems such as SAF 2000 SAGE.
  • Can Read, Write and Speak. English, Bemba and Nyanja.
  • Training skills. ALM/CFT/KYC, Entrepreneurship, Savings, Keeping a record on business sales.

The Dean

Professor O.A. Yerokun

Mulungushi University

P.O. Box 80415

Kabwe, Zambia.

Cell number: +260- 97777506

Email address:

Head of Branch Operations Manager

Angela Lihusha

Entrepreneurs Financial Centre

Unity House, Corner Freedom Way/ Katunjila Road,

Lusaka, Zambia.

Cell number: +260- 974653722

Email address:

Branch Manager

Sebastian Mwape

Entrepreneur’s Financial Centre.

Stand no. 4776 LunkhwankwaRoad.

Chipata, Lusaka

Cell number: +260 -973997663

Email address: