JOB DESCRIPTION SOCIAL SERVICES COORDINATOR
POSTION TITLE: Social Services Coordinator
ASSIGNED WORK AREA: Corporate Office
SUPERVISOR: Chief Administrative Officer
FLSA STATUS: Exempt
GENERAL POSITION DESCRIPTION:
The Social Services Coordinator is a full-time position that assists participants with entitlements, oversees resident funds, facilitates admissions into facilities, manages authorizations for service and advocates for participants when needed. The position will report directly to the CAO.
GENERAL STATEMENT OF DUTIES:
Leadership:
· Keeps UMAR mission and values at the forefront of all decision making and action.
· Uses appropriate methods and a flexible interpersonal style as part of a cohesive team.
· Effectively addresses issues firmly and promptly.
· Willing and capable of making and implementing decisions in difficult situations, including time critical situation. Will take charge with confidence of a group or situation if necessary.
· Takes a proactive approach in daily situations or events.
· Displays flexibility and an openness to different and new ways of doing things – able to modify a strongly held position in the face of contrary evidence.
Communication:
· Listens attentively and responds constructively to people’s ideas and concerns. Offers support and provides assistance at all levels of the organization.
· Promotes and encourages teamwork to strengthen the organization.
· Facilitates problem solving and creative thinking to empower and support employees and participants to make decisions.
· Regularly and consistently communicates routine information, changes or developments promptly to all affected employees and participants.
Problem Solving/Analytical Abilities:
· Recognizes organizational concerns and addresses them promptly and effectively.
· Is able to measure and respond to participant, family, guardian and employee satisfaction.
· Obtains complete and accurate facts and detailed information to make informed decisions or draw conclusions regarding reported incidents or events.
Displays a conceptual knowledge and understanding in applying policies,
ESSENTIAL FUNCTIONS:
The following reflects management’s definition of essential duties; performance expectations and competencies for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. To perform this job successfully, an individual must be able to satisfactorily perform each of the outlined duties and responsibilities of this position description. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee should have the ability to react well under pressure; treat others with respect and consideration regardless of status or position, accept responsibility for their own actions, follow through on commitments and identify and resolve problems in a timely manner.
Fundamental Responsibilities:
· Oversees all program participant funds; ensures spending in accordance with state and federal rules; audits resident funds on site on a quarterly basis; ensures Medicaid/Medicare/Social Security guidelines are adhered to as applicable; works with management, guardians and program participants in spend down situations.
· Ensures participant eligibility for benefit programs as dictated by local, state and federal rules. Complies with wage reporting requirements to maintain eligibility.
· Works with new admissions in residential program to ensure payee ship, resident funds, authorizations, HUD paperwork, benefits, etc. are in place to meet program needs.
· Ensures authorizations for service delivery are current and in place so timely billing can occur for all programs. When and where needed, monitors authorization usage so as to not over deliver service.
· Ensure HUD paperwork for HUD residential facilities is completed upon admission and annually thereafter for all participants.
· Maintains and spot audits all resident fund paperwork at the office, including bank account information and usage as well as ledgers for each participant for cash on hand at the homes. Ensures each home complies with monthly turn in schedule.
· Advocates for program participants and is a liaison to families, guardians and friends.
· Is the liaison with regard to PCS assessment scheduling, appeals, authorizations and communication to participants and staff as needed.
· Completes all required reporting to DSS and Social Security as required.
· Performs back up billing functions as necessary.
· Prioritizes and organizes responsibilities. Displays the ability to address several problems or tasks at once.
· Displays flexibility and willingness to adjust work schedule to meet the needs of the participants and the agency.
PREFFERED EXPERIENCE, TRAINING, LICENSURE AND/OR CERTIFICATION:
· Bachelor’s degree in social services or related field.
· Excellent verbal and written communication and presentation skills.
· Experience in Medicaid, Medicare and Social Security benefits.
· Ability to build and sustain relationships with community stakeholders.
· Understanding of, experience with and/or passion for individuals with disabilities and their families.
· Ability to work effectively with multiple constituencies.
· Critical skills for this position include organization and time management, problem solving and flexibility.
· High initiative and ability to work independently or as part of many different teams.
· Valid NC driver’s license.
· Experience in Microsoft Office products (word, outlook and excel).
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear. Employee frequently required using hands, reaching with hands and arms. The employee is required to be able to stand, walk, sit, crawl, push ,pull, balance, climb, lift ,fingering ,grasp ,feel, bend, stoop, kneel, crouch reach overhead, have repetitive motions. This position requires sedentary work exerting up to 10 pounds, light work exerting up to 20 pounds, medium work exerting up to 50 pounds. This position requires visual acuity to determine the accuracy neatness and thoroughness of the work assigned.
ESSENTIAL EQUIPMENT: Computer, Copier, Telephone, Fax, and Driving Automobile.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of what employees’ encounter or may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the noise level in work environment is a moderate noise level.
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