T-DOC IT/IS Informative Session Overview

T-DOC IT/IS Informative Session Overview

Server Side

1) Windows services installed

a) Quick summary of each service

i) AutoRun services that come online after reboot may be necessary to do a reboot if SQL goes down.

b) T-DOC Service Manager

2) Printers centrally located on application server

a) Printers are static/MAC reserved addresses

b) Printing can be redirected from admins

c) Discuss procedure if printer is offline/faulty

3) T-DOC Application Update and Upgrades

4) Windows Patches/Fixes

Sterilizer and/or Washer Data Logging

1) Network devices in the units with static addresses

User Side

1) T-DOC Launcher and authentication from application server

2) Scanner Client

a) Scanners

b) Programming (DevTest and Document)

c) Unique IDs for the wireless

d) Standard errors

i) Unplug and plug back in

ii) Reboot computer

iii) Reprogram

3) Barcode templates instructions

4) Admin

5) User authentication

a) Controlled from Admin

b) Barcodes produced

c) Password scheme customizable

Support

1) T-DOC Support Department

2) Service Agreement

3) Procedure for T-DOC Support to contact onsite IT/IS if necessary

4) LogMeIn Rescue

5) Case Handling System and customer access to portal

Getinge USA

1777 East Henrietta Road

Rochester, New York 14623-3133

phone 800-475-9040

fax 585-272-5033