Job Description - IT & Data Support Officer

Job title / IT & Data Support Officer
Location / Sheffield
Hours / Full-time (37.5 hours per week)
Reports to / Senior Test Analyst
Staff responsible For / None
Date / May 2018
Salary / £18,000 - £26,000 pa depending upon experience
Benefits / All employees with contracts of six months or more are invited to be a Member of the Tinder Foundation Staff Owned Mutual. This gives you voting rights for Staff Board Directors and at the AGM (Annual General Meeting)
30 days holiday per year
10% Employer contribution to a personal stakeholder pension scheme (when you contribute 5%)
Up to £500 contribution for work related training (or £200 for personal development and £300 for work related training)
Job Purpose / A varied role, you will be working in the Digital Team to provide support to all those who use our technology and services. Including working with internal and external customers to:
●Support our desktop IT
●Support our online systems
●Support the business with data reporting
Your time will be split between proactively identifying and fixing system issues and querying our databases for data that supports our business goals.
Key Objectives and Accountabilities
Systems support
●face to face support for office based staff using Mac and Windows laptops, Google cloud based software and other office software
●setting up new office based systems
●helping to ensure the security of our systems
●working with our business support team and partners to verify, identify and log live bugs and issues in our online systems
●system testing of our online systems
●liaising with suppliers, stakeholders and commercial customers
●identifying and implementing improvements to the support process
Data reporting
●Working with the business to understand requirements for the data they need
●Writing and running those reports against are large database of organisation and customer data
●Building up an in depth understanding of our business data model
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Person Specification

Experience / ●Experience supporting customers in a technical environment
●Experience of database and web technologies
●Experience of working using your own initiative to solve problems
Knowledge and Skills / Essential
●Excellent communication skills - The confidence to communicate with clarity both in person and using online tools
●Great analytical and problem solving skills - you will be need a keen eye for detail and be expected to understand why problems are occurring and translate this into language the rest of the business will understand
●Database and SQL skills - You’ll be expected to delve into our databases and find answers to questions from the business
●Excellent planning and organisational skills - you will need to respond to a variety of demands and the ability to prioritise, manage expectations and deliver will be essential
Desirable
●Web development/programming skills - A solid understanding of web development technologies and security considerations
Draft Tinder Foundation Behaviours / ●We are collaborative
●We are positive
●We are creative
●We are people focussed
●We are inquisitive
Attitudes / ●Self-starter, able to work independently
●Proactive
●Strong commitment to social inclusion
Education and Qualifications / ●Educated to degree level or equivalent in a technical subject
●A minimum of [eg. GCSE Maths A* - C or equivalent]