GLPC Job Description Manager

/ Job Title / Transformation Officer
Department / Adult Social Care
Section / Transformation Team
Grade / PO4
Reports to / Head of Transformation
Staffing Responsibility / None
Job Purpose:
To work with the Head of Transformation and the ASC Change manager to deliver a far reaching change programme across adult social care. You will work to improve the delivery of operational services, processes and systems. Supporting and involving operational managers in the delivery of a transformation programme that improves the performance of the department and outcomes for people who use adult social care services.
This will include developing, reviewing and implementing various strategies, policies, procedures and systems and ensuring that any changes are embedded within the workforce.
Principal Accountabilities and Responsibilities:
Service Improvement
  1. Lead and take accountability for the delivery of project/work streams; apply proven project/programme management methodologies, tools and techniques to deliver rapid, demonstrable and sustainable improvements.
  1. Develop and promote greater and wider understanding of the concepts, methodologies, skills and techniques involved in service improvement and organisational change.
  1. To embed workforce change into all improvement initiatives, supporting managers to identify and source appropriate OD & LD interventions.
  1. Supporting Operational Managers to identify and commission Learning & Development support.
Service Specific
  1. Foster a national and regional network, keeping up to date with major developments and learning within adult social care, with a particular focus on how services can be improved for users.
  1. Ensure current understanding of the main business processes, procedures and systems that support the relevant sectorto provide high quality advice to operational managers on methods and approaches to make improvements.
Management
  1. To attend the relevant DMT and work collaboratively to identify current and emerging performance and practice issues
  1. Actively engage with all internal and external stakeholders, developing and maintaining effective and strategic links; influence, challenge and empower managers and staff to change and improve their services
  1. Model a culture of collaborative working, setting high professional standards for the delivery of Service Improvement support to operational areas
  2. Plan, control and deploy financial, staffing and other resources the post holder manages, to ensure delivery of agreed service priorities.
General
  1. Safeguarding is everyone's responsibility and all employees are required to act in such a way that at all times safeguards the health and well-being of children and vulnerable adults.
  1. Carry out duties with due regard to the council’s customer care, equal opportunities, information governance, data protection and health and safety policies and procedures.
  1. Undertake any other duties commensurate with the general level of responsibility of this post.

Job Context:
  • Operates within a framework set by Corporate and Departmental Management Teams, but with freedom to influence the shape of services.
  • Policy and service development involvement.
  • Wide range of internal and external contacts and partnership working.
  • Management / leadership of a high-performance team.
Adult Social Care:
  • Prevention: offering information, advice and guidance which enables people to make informed choices and take personal responsibility
  • Early intervention: providing people with intensive short-term assistance so they can regain and sustain their independence
  • Support Planning: ensuring that if people need ongoing support from us that they can access practical support which is tailored to suit their individual need and is designed to maximise their independence now and in the future
  • Zero tolerance of abuse: helping people to avoid abuse and responding swiftly and effectively if abuse occurs
  • Working with people, their families and their communities to find solutions which work for them and are cost effective to ensure we can support the maximum number of people.

DBS Status / No check required
Politically Restricted / No
Person Specification
Job Knowledge, Skills & Experience:
Specify the qualifications,experience, skills and abilities required.
All criteria are essential
Knowledge and Qualifications:
  • Educated to at least degree level or equivalent.
  • Evidence of significant relevant continuing professional development.
  • Significant knowledge of and/or experience in adult social care.

Experience:
Track record of achievement at a management level in a similarly large and complex organisation including:
  • working collaboratively across organisational boundaries to drive sustainable continuous service improvement
  • supporting effective delivery of service/business plans to meet performance targets, managing and mitigating risk
  • developing practical, innovative and creative approaches to service improvement securing ownership and commitment to key objectives across professional staff teams and building capacity and capability to deliver
  • working effectively with stakeholders and partners and building positive cross sector relationships in support of key objectives

Skills and Abilities:
  • Manage people, performance and budgets.
  • Leadership and management skills.
  • Communicating and influencing skills.
  • Contribute to the longer-term development of the service area.
  • Intellectual ability to be able to think and act strategically, analyse complex evidence and develop practical, innovative and entrepreneurial solutions to the management of strategic issues and complex problems.
  • Communication and influencing skills to inform, consult and negotiate with a range of audiences in a straightforward, articulate, sensitive and persuasive manner, both orally and in writing.
  • Interpersonal ability to engage with service areas, elected members, partners, stakeholders, the media and the wider community, engendering confidence and respect
  • Organisational skills to plan and prioritise performance and improvement work programmes and multiple projects to deliver results to time and within budget, managing risk and resolving barriers to success.
  • Identify and encourage innovative solutions, support a “can do” culture and achieve results.
  • Effective project management skills to deliver projects and initiatives to agreed briefs and timescales.
  • Effective leadership and co-ordination of working groups and the achievement of positive outcomes.
  • Advanced knowledge of methods and approaches that secure service improvement, project management, lean efficiencies, improving customer pathways, operating model design.
  • Knowledge of how to achieve sustainable workforce change, role design, competency mapping, learning & development interventions, objective setting and performance management.