Operations Manager (Prisons Family Services)

Job Description

Operations Manager (Prisons Family Services)

Job Title: / Family Services Operations Manager
HMP Norwich, HMP Wayland, HMP Bure, HMP Lewes, HMP Ford,
HMP Standford Hill, HMP Elmley, HMP Swaleside, HMP Feltham,
HMP Maidstone, HMP Rochester, HMP Winchester,
Salary Range/Grade: / SP 38-45
£33,437 – £40,056
Hours: / 28.5hrs per week
Work base: / Closest site to home -
Reporting To: / Regional Manager
Responsible for: / Family Services Managers x 10
Main Purpose of Job:

To provide leadership, management and accountability for the HMP Family Services and Significant Others Service contract which operates across all 12 prisons, thiscomprisesof Family Service Interventions, Visitors’ Centres, Play Provision and Catering services.
To promote the continuous improvement across all of your services to ensure the very best outcomes for children, young people and their families visiting prisons. This includes the performance management of procured services to contractual specification and requirements, within organisational systems, policies and strategic direction.
To lead and implement change across your portfolio of services in response to internal and external initiators for change.
To manage the delivery of the HMP Family Services and Significant Others Servicecontract in compliance with quality safeguarding practice, operating within the relevant Local Safeguarding Children Board and Spurgeons policies and procedures.

Performance Fundamentals:
Spurgeons has identified three performance fundamentalsapplicable to all roles in the organisation:

Providing Excellent Services
Managing Self and Others
Managing Resources

All job tasks and competencies are aligned with these performance fundamentals.
Performance Indicators and Targets:

Safeguarding incident reporting to timescale
Service Safeguarding and Targeted Support Sessions audit
Contract compliance to specified outputs and outcomes
Successful achievement of KPI outcomes and required reporting as set-out in SLA

Service business plans produced to timescale and monitored quarterly

Customer satisfaction target of 85%
Project Inspections and Audits
Service User Group participation in designated area
Change Management processes achieved within planned timescales

Job Description
Providing Excellent Services

To build and sustain collaborative relationships with multi-agency partners and statutory commissioners to promote effective service delivery and informing your line manager of market opportunities to obtain new contracts for the organisation.

To manage the delivery of theHMP Family Services and Significant Others Service so that it is compliant with quality safeguarding practice, ensuring that all services within your area of responsibility operate within the procedures for the relevant Local Safeguarding Children Board and Spurgeons policies and procedures, and consistently applying Spurgeons safeguarding reporting, monitoring and audit processes.

To ensure compliance with legal, regulatory, ethical and social requirements, ensuring health and safety risks are assessed and mitigated for, and that the promotion of equality of opportunity, diversity and inclusion is fully adhered to across all services within your area of responsibility.

To participate in the local on-call rota as required by the On Call Policy and Procedure.

To manage the development of services to ensure there is progression as per the service improvement cycle.

To work flexibly and in managing services across Spurgeons as required.

Managing Self and Others

To provide leadership and management for the delivery of the HMP Family Services and Significant Others Service , where effective decisions are made, services are managed in accordance with commissioner and inspectorate requirements and continuous improvement is encouraged.

To develop productive working relationships with colleagues in your staff team ensuring the team is built, managed, sustained and conflict is reduced, ensuring Spurgeons’ Core Values and leadership behaviours are promoted throughout.

To provide regular and appropriate supervision and appraisals for your Family Servicesmanagement team, providing support and challenge to develop and maintain their performance, addressing problems affecting their performance and promoting the required learning opportunities and professional development.

To comply with HR processes for staff performance management including recruitment, selecting and retaining of colleagues and when necessary, the initiation and following through of disciplinary and grievance procedures and the management of redundancies as appropriate.

To facilitate change management processes across the HMP Family Services and Significant Others Service contract Service within your area of responsibility as required through the planning, leading and implementation of change to ensure services achieve the very best outcomes for children, young people and their families and are delivered within budget.

To be effective in the communication of key messages, knowledge and information to work colleagues, your Family Servicesmanagement team and stakeholders through the leading of meetings, delivery of presentations, participation in meetings, compilation and circulation of written documentation, and via technology.

To participate in regular supervision, appraisals and undertake necessary professional development including being an active member within the Service Delivery Group as assigned by your line manager.

To take the lead with the Family Services management teamto ensure operational plans are effectively developed and implemented for the HMP Family Services and Significant Others Service contractto enable clarity over the allocation of work, monitoring of progress and achievement of the required quality of service outcomes.

Managing Resources

To compile and manage the operational and financial plans and budgets for the HMP FS&SO Service, ensuring they are sustainable and functionally viable, and to control and monitor implementation.

To manage within Spurgeons business processes and quality systems to ensure that all services operate within Spurgeons management information and monitoring processes, that data is collected and analysed to enable effective decision making to improve performance and deliver better outcomes.

To manage and improve the delivery of customer service, customer satisfaction and service delivery through the implementation of regular project inspections and quality audits within the Spurgeons performance management cycle.

Person Specification
Attainments / To be considered for this post you have to demonstrate that you have: / Criteria

Qualifications

/ A degree level or equivalent education
A professional qualification in the children’s social care field such as Social Work,or in criminal justice.
Evidence of management development and/or training in the form of a recognised management qualification (professional diploma, post graduate study etc)
Evidence of recent and continuing professional development in your professional field and its relevance to the post’s requirements. / E
E
E / D

Experience

/ Evidence of significant professional experience of managing interagency services for children, young people and families in their communities, and/or in the criminal justice field.
Evidence of early years or criminal justice experience
Evidence of experience of working with partners and stakeholders in multi-agency operational and strategic forums for prevention and other appropriate services to children and young people in a local community setting.
Experience of using data bases for recording, maintaining monitoring and retrieving information for service application / E
E
E / D

Work Based Knowledge

/ An in depth working knowledge and demonstrable understanding of:

The Children Acts of 1989 and 2004 and United Nations Convention on the Rights of the Child
Child protection and safeguarding issues, including Safeguarding and Child Protection policies, procedures and systems
Prevention and early intervention services in line with relevant policy and local government agendas.
An Outcomes based approach to measuring performance and its application in services for children.
Criminal Justice legislation

A broad knowledge and understanding of:

Health and Safety management
Equal opportunity and diversity

The Data Protection act in relation to working with Children families and multi-agency working. / E
E
E
E / D
D
D
D

Skills

/ Highly developed persuading, communicating and interpersonal skills to gain commitment, support, respect, trust and confidence.
Proficient time management skills
Strong analytical, interpretative, evaluative and organisational skills to work at operational and strategic levels.
Skills in interpreting and analysing data
Proficient IT skills in word processing, spreadsheets, PowerPoint and email. Spurgeons uses Microsoft Office applications / E
E
E
E
E

Special Job

Circumstances

/ This post has the following special circumstances:
Regular travel within the geographical area of your services
National and regional travel
Flexible approach to hours due to possible travel and supporting the needs of colleagues and service users. This includes occasional overnight stays, weekend and evening work.
Enhanced level prison Security Clearance.
Note: If you have difficulty in meeting these conditions because of a disability or family circumstances, the Chair of panel will discuss it with you in order to consider reasonable adjustments to the job or working conditions. / E
E
E
E
E

Competencies (expected behaviours)

Within the main performance fundamentalsSpurgeons identified ten core competencies that describe expected behaviours for which staff are required to work within, at the level of their role. For eachpost there are essential competencies that are key in ensuring the role is done effectively which are complemented by desirable competencies.

Please refer to Spurgeons Competency Framework for detailed descriptions.

Competencies / Level / Job Critical Competencies / Other Core Competencies
PROVIDING EXCELLENT SERVICES
Focusing on the Customer
To meet customers’ (service users and colleagues) needs and aims to continuously improve the services they provide to make sure customers receive an excellent service. / 5 / X
Safeguarding People
To ensure that all service users are appropriately safeguarded and that all staff are kept safe whilst working; safeguarding being always recognised as of paramount importance. / 5 / X
Delivering Outcomes
To ensure agreed outcomes are delivered in the most efficient and timely way by embracing a creative and entrepreneurial approach. / 5 / X
MANAGING SELF AND OTHERS
Providing Direction
Leading and providing direction to individuals, supporting and enabling them to make a positive contribution to the current purpose and future vision of the organisation. / 5 / X
Working as a Team
To work effectively with other people and use the diversity of the team to create a working environment which helps achieve the tasks. / 5 / X
Developing Self and Others
To behave ethically and professionally within your role, being aware of your own and other people’s strengths and weaknesses, and take steps to learn, develop and achieve high levels of performance in yourself and others. / 4 / X
Embracing Change
To embrace change effectively within services and departments through reflective, motivating and flexible leadership and team working. / 5 / X
Communication
To ensure the effective use of written and oral communication skills to convey information and ideas to individuals and teams within and outside the organisation and create opportunities for individuals to respond and provide feedback. / 4 / X
MANAGING RESOURCES
Making Evidence Based Decisions
To identify and use various sources of evidence, making meaning of it to understand how relevant and valid it is, to enable effective decision making that improves performance and delivers outcomes. / 5 / X
Planning and Managing Resources
To make sure the organisation delivers its key priorities, tasks and forecasts; effectively manage risks, relationships and use resources in efficient ways to deliver outcomes. / 5 / X

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March 2018