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Title / Demonstrate knowledge of and process reservations for international air travel originating from New Zealand
Level / 4 / Credits / 8
Purpose / People credited with this unit standard are able to demonstrate knowledge of air fare terminology, journeys, and fare types as they relate to international air travel; establish customer requirements, source information, and prepare and explain itineraries and quotes for international air travel; and complete international air travel reservations and related documentation.
Classification / Tourism > Travel
Available grade / Achieved
Explanatory notes
1 Definitions
International air fares refer to normal fares and/or special fares.
Normal fare refers to unrestricted first class, business class, and economy class fares.
Travel industry workplace policies and procedures refer to documented instructions about workplace expectations, these must include but are not limited to – customer service delivery, personal presentation, legislation, organisational structure, business objectives.
2 For the purpose of this unit standard the international air fares used must be for long haul return journeys originating from New Zealand. Long haul refers to destinations that are more than eight hours flying time from New Zealand.
3 This unit standard may be assessed against in a travel industry workplace when appropriate situations arise, or in a training environment if simulated workplace conditions are able to be provided that reflect the standard of a travel industry workplace.
Outcomes and evidence requirements
Outcome 1
Demonstrate knowledge of air fare terminology, journeys, and fare types as they relate to international air travel.
Evidence requirements
1.1 International air fare terminology is described in accordance with travel industry usage.
Range origin, destination, transfer, stopover, turnaround point, surface sector, add on, common-rated, minimum stay, maximum stay, maximum permitted mileage, gross fare, net fare.
1.2 Journey definitions are identified and described in terms of travel industry usage.
Range open jaw, circle trip, round the world.
1.3 Types of international air fares are identified and described in accordance with travel industry usage.
Range three different types, of which only one may be a normal fare.
Outcome 2
Establish customer requirements, source information, and prepare and explain itineraries and quotes for international air travel.
Range four different long haul destinations.
Evidence requirements
2.1 Information is obtained from the customer to determine the customer’s needs, preferences, and expectations.
Range information may include but is not limited to – purpose of trip, destination, stopovers, travel dates, duration, budget, airline preferences, aircraft types, seating requirements, special services required, frequent flyer information, passport information, visa requirements.
2.2 Information is sourced for customers, and itineraries and quotes are prepared and comparisons made, in accordance with customer requirements and travel industry workplace policies and procedures.
Range information must include – airline routings, air fares, taxes and/or other charges;
evidence is required for two different options per destination.
2.3 Quotes, inclusions, and exclusions are explained to the customer in accordance with airline requirements and travel industry workplace policies and procedures.
Range inclusions and exclusions may include but are not limited to – airport departure taxes, other taxes, fuel surcharges, checked baggage charges, preferred seating charges.
2.4 Fare rules are explained to customers in accordance with airline requirements and travel industry workplace policies and procedures.
Range may include but is not limited to – reservation conditions, permitted stopovers and/or transfers, payment and ticketing conditions, amendment fees, cancellation fees.
Outcome 3
Complete international air travel reservations and related documentation.
Range four different long haul destinations.
Evidence requirements
3.1 Reservations are made in accordance with customer and airline requirements, and travel industry workplace policies and procedures.
3.2 Reservations are ticketed in accordance with airline requirements and travel industry workplace policies and procedures.
Replacement information / This unit standard replaced unit standard 18219.Planned review date / 31 December 2021
Status information and last date for assessment for superseded versions
Process / Version / Date / Last Date for Assessment /Registration / 1 / 16 July 2010 / 31 December 2018
Review / 2 / 16 February 2017 / N/A
Consent and Moderation Requirements (CMR) reference / 0078
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, or an inter-institutional body with delegated authority for quality assurance, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and which are assessing against unit standards must engage with the moderation system that applies to those standards.
Consent requirements and an outline of the moderation system that applies to this standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The AMAP also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact ServiceIQ if you wish to suggest changes to the content of this unit standard.
ServiceIQSSB Code 9068 / Ó New Zealand Qualifications Authority 2017