Network Technician

Job Title Code:4603

Location:NJ

Hours:40

Time in Title:30 Months

Summary

The Network Technician may be responsible for installing, repairing, testing, turning up and performing preventative maintenance on telephone switching and transport equipment. The Network Technician may be required to interact with customers to resolve and close reports for consumer, business, ISDN, and special circuits. Responsible for maintaining accurate and complete records and taking any corrective action as needed.

General Duties

Duties may include, but are not limited to, the following:

  1. Reviewing and interpreting Work orders, Network and circuit diagrams.
  2. Ability to troubleshoot using flow charts for power plants and rectifiers.
  3. Keeping a detailed written and/or mechanized record of work activities.
  4. Analyzing troubles, testing, repairing and turning up of customer circuits.
  5. Installing, repairing and performing preventative maintenance on telephone switching, transport, power equipment at both private establishments and at locations other than regular assigned central office locations which may require driving a company or personal vehicle between locations. Identifying all power plants.
  6. Referring service problems for testing and/or dispatch.
  7. Removing or placing connections on wire distributing frames using solder, wirewrap, and punch down terminal connections.
  8. Operating and maintaining power equipment including central office generators for power failures.
  9. Maintaining equipment inventory. Package, ship and track return of defective equipment.
  10. Spends most of shift walking, standing, climbing ladders and or sitting at a desk or terminal.
  11. May work where temperature varies from room to room with continuous machine noise or high noise levels.
  12. May be exposed to chemicals and gases when performing some work functions.
  13. May work in a centralized environment such as a control center or work independently with minimum supervision.
  14. May be required to perform additional duties and tasks as required by the Company.
  15. Gathering information required for projects or assignments. Researching relevant sources to ensure that information is current and relevant. Carefully reading forms, diagrams and other documents.
  1. Operating a computer terminal and modifying/analyzing some software programs may be required.

Basic Qualifications

  1. Tests– Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.
  1. Must meet safety-related requirements including but not limited to those standards of safety imposed by OSHA, state agencies, manufacturers and/or the company.
  1. Must be able to perform physical requirements of the job, with or without a reasonable accommodation, including, but not limited to, perceiving differences in wire cable colors, moving and/or lifting up to a minimum of 75 pounds, climbing ladders and working aloft using tools, meters and other test equipment. Must be able to work in cramped spaces, with minimal lighting when power fails, and areas where temperature exceeds 85 degrees.
  1. Must posses a valid driver's license and driver may be required to operate manual shift vehicles.
  1. Security background investigation may be required.
  1. Must be available to work scheduled tours designated by the Collective Bargaining Agreement and/or the needs of the business. Associates may be required to work evenings, nights, weekends, holidays, and overtime as the needs of the business necessitate. Non-scheduled days will be required as needs of the business necessitate.

Training

Continuing education process to proficiency, both formal and on-the-job. Length of training depends on type of office to which assigned.

Verizon is an Equal Employment Opportunity Company and does not discriminate on the basis of age, color, citizenship status, disability, disabled veteran status, gender, marital status, national origin, race, religion, sexual orientation, Vietnam-era veteran status or any other characteristic protected by applicable law.

Selection Factors

Job Related Experience

Code

L. (Lateral) - Currently in the requested title; or, in a job title having similar job duties:
Job Title Code / Job Title
0564 / Central Office Technician
4603 / Network Technician
3380 / Special Services Technician
3552 / Switching Equipment Technician - All Others
B. Currently in a Directly-Related title or Previously Held the requested title or Outside Experience:
Job Title Code / Job Title
0505 / Cable Splicing Technician
0700 / Combination Technician
0732 / Communications Assistant
4700 / Customer Service Agent
1231 / Engineering Assistant - CPC
4600 / Facilities Technician
1461 / Frame Attendant
4610 / Services Technician
3403 / Splicing Technician
3553 / Switching Equipment Technician - Power
4611 / Systems Technician
4602 / Systems Technician - OCS
4601 / Systems Technician - Operations
Previously held the requested title or previously in a job title having similar job duties (for at least 6 continuous months within the last 5 years):
Job Title Code / Job Title
0564 / Central Office Technician
4603 / Network Technician
3380 / Special Services Technician
3552 / Switching Equipment Technician - All Others
Has verifiable non-Company experience in a job which is substantially the same as the job being filled (for at least 12 continuous months within the last 5 years):
Outside Work Experience Code / Description
E15 / Communications Technician
E16 / E16 Accomplishment
E21 / Electronics
E29 / Network/Data Technician
E30 / Network Surveillance
E38 / Special In/Outside Plnt Tech
E40 / Tester Analog/Digital Svcs
C. Currently in a Related title or previously held a Directly-Related Title (for at least 6 continuous months within the last 5 years):
Job Title Code / Job Title
0093 / Assignment Administrator
0092 / Assignment Technician
0605 / Circuit Layout Assigner
0196 / Conduit Inspector
0750 / Customer Service Administrator
1284 / Exchange Layout Assigner
1400 / Facilities Assigner
4609 / Maintenance Administrator
2024 / Outside Plant Technician
2975 / RCMAC Clerk
2972 / Repair Service Clerk
4608 / ServiceCenter Clerk
3405 / Splicing Technician's Helper
3217 / Translations Administrator
Previously held a Directly-Related title (for at least 6 continuous months within the last 5 years):
Job Title Code / Job Title
0505 / Cable Splicing Technician
0700 / Combination Technician
0732 / Communications Assistant
0725 / Communications Technician
4700 / Customer Service Agent
1231 / Engineering Assistant - CPC
4600 / Facilities Technician
1461 / Frame Attendant
4610 / Services Technician
3403 / Splicing Technician
3553 / Switching Equipment Technician - Power
4611 / Systems Technician
4602 / Systems Technician - OCS
4601 / Systems Technician - Operations
D. Previously held a Related title (for at least 6 continuous months within the last 5 years):
Job Title Code / Job Title
0093 / Assignment Administrator
0092 / Assignment Technician
0605 / Circuit Layout Assigner
0196 / Conduit Inspector
0750 / Customer Service Administrator
1284 / Exchange Layout Assigner
1400 / Facilities Assigner
4609 / Maintenance Administrator
2024 / Outside Plant Technician
2975 / RCMAC Clerk
2972 / Repair Service Clerk
4608 / ServiceCenter Clerk
3405 / Splicing Technician's Helper
3217 / Translations Administrator
E. Has none of the work experience described in L, B, C, or D within the last 5 years.

Skills:

Code / Skill / Definition / Period Performing Skill / Desired/Required
S102 / Switchfoms / Ability to utilize FOMS database to research, inquire, and change database records for customer orders / 6-12 Months / Desired
S927 / TIRKS / Ability to access TIRKS system to obtain and interpret design layout record, identify cable and pair information, billing, multi-point circuit info, T1 info, history, and CLO. / 6-12 Months / Desired
S933 / WFA / Ability to access WFA support system to track provisioning and maintenance orders, and troubles for carrier and frame orders. Ability to research and correct close out trouble conditions. / 6-12 Months / Desired
S433 / Digital Technology Concepts / Fundamental knowledge of communications systems, components, network structure, and interface technology. Familiarity with transmission codes and analyzing trouble conditions. / 6-12 Months / Required
S437 / Electrical Technology / Basic knowledge of electricity, static, capacitance, resistance, alternating current and direct current. Ability to measure AMP, Ohms, and AC/DC voltage. / 6-12 Months / Required
Desired
S512 / Fiber Optic Systems Concepts and Testing / Understand the theory of fiber optic technology. Ability to test and troubleshoot fiber optic systems. / 6-12 Months / Desired
S447 / ISDN - Primary or Basic Rate Interface / Ability to test and troubleshoot ISDN circuits with ISDN test set. Identify sync, bits and transmission. / 6-12 Months / Desired
S470 / SLC / Ability to install, option, test and troubleshoot SLC systems. / 6-12 Months / Desired
S477 / Switch Technology - 5ESS / Knowledge of switch technology, and ability to provision, maintain, troubleshoot and test switches. / 1-3 Years / Desired
S925 / Switch Technology - DMS 100/200 / Knowledge of switch technology, and ability to provision, maintain, troubleshoot and test switches. / 1-3 Years / Desired
S479 / Switch Technology: 1A / Knowledge of switch technology, and ability to provision, maintain, troubleshoot and test switches. / 1-3 Years / Desired
S480 / Switch Technology: Seimens / Knowledge of switch technology, and ability to provision, maintain, troubleshoot and test switches. / 1-3 Years / Desired
S481 / Switch Translatns recent chg / Ability to utilize switch screen to check translations setting for individual customers. i.e. (long distance, call waiting, caller id, and call forwarding) / 6-12 Months / Desired
S503 / Analog & Digital Multiplexer Cpt / Basic knowledge of analog and digital communications. Must know theory of amplitude modulation, frequency modulation, and digital communications system, and Mutliplexing and Demultiplexing. / 1-3 Years / Required
S510 / DS0/DS1/DS3 Design Concepts / Fundamental knowledge of high capacity signals for Digital Signal level DS1 rate 1.544 mb/s B8ZS, AMI framing. Digital Signal level 3 44.736 mb/s transmission rates M13 and C BiT parity. / 6-12 Months / Required
S513 / X.25 Protocol / Fundamental knowledge of TCP/IP networking concepts. Ability to identify IP address, Subnet Mask, and gateway / 6-12 Months / Desired
S537 / IVAPP / Ability to access IVAPP system to obtain and interpret design layout record, identify cable and pair information. / 6-12 Months / Desired
S527 / vRepair / Ability to properly function in vRepair in pulling up trouble tickets, handing off tickets to CO's, closeout procedures / 6-12 Months / Desired
S889 / Access Guardian / Ability to use AG for direct switch access / 6-12 Months / Desired
S881 / BAAIS / Ability to input customer requirements, and read and interpret information in the system. / 6-12 Months / Required

Current Job Performance*

Code

E – Rated as “Exceeds Requirements”

M – Rated as “Meets All Requirements”

*The most recent performance rating which has supporting documentation.

Education & Training

Points / Criteria / Code
3 / Job-related 4 year degree – bachelors or above in:
  • Electrical & Computer Engineer
  • Electron Engineering Technolog
  • Electronics Engineering
  • Industrial Electronics
  • Mechanical Engineering
  • Pre-Engineering
  • Printing Management Technology
  • Applied Info Tech, Telecomm
/ 01154
01156
01047
01158
01080
01169
01171
01141
2 / Job-related 2-year Associates degree in:
  • Electrical & Computer Engineer
  • Electron Engineering Technolog
  • Electronics Engineering
  • Industrial Electronics
  • Mechanical Engineering
  • Pre-Engineering
  • Printing Management Technology
  • Applied Info Tech, Telecomm
Or, a job related Business/Trade/Technical School or related diploma or certificate:
  • Bellcor/BA Radiotel Tech
  • Computer Science Technology
  • Computer Service Technology
  • Electronics Technology
  • Industrial Electronics
  • Certificate in Electronic Tech
  • Cisco Career Certifications
  • Intro to Telecommunications
  • Telecommunications Essentials
/ 01154
01156
01047
01158
01080
01169
01171
01141
C06
C16
C17
C25
C27
C42
C44
C45
C46
1 / Training - - - must complete a minimum of 15 hours of NetLearn or FutureLink courses as listed below
TRAINING COURSES / CODE / HOURS
NETLEARN COURSES
Basic Data Concepts and Transmission / TRADAT101NL / 2.5
Basic Features of Excel 2003 / ST113187NL / 3
Basics of the Internet and Internet Protocols / TRANET101NL / 2
Broadcast Video Basics / TRAVID101NL / 1.3
Building Effective Intercultural Relationships / SSCOMM0192NL / 3
Business and Residential Access to WANs / TRADAT105NL / 0.8
Cable and Satellite TV Basics / TRAVID107NL / 1.75
Characteristics of Packet Technology / TRADAT103NL / 1.0
Common Features in Microsoft Office XP / ST115172NL / 3
Computer Hardware & Software for Broadband / CW700004NL / 1
Developing Excellent Time Management Habits / SSPD01A03BSNL / 5
Essentials of Verizon VoIP Curriculum – Voice Over Broadband and Verizon VoiceWing / TELS1383NL / 0.3
Essentials of Verizon VoIP: FiOS Digital Voice / TELS1385NL / 1.0
Essentials of Verizon VoIP: Softswitch and FTTP Voice / TELS1384NL / 0.3
Ethernet Switching and VPNs / TRANET103NL / 1.2
Fiber Optics: The Future of Broadband / CW700002NL / 1
FIOS Internet Service Overview / CW700006NL / 1
Firewalls and VPNs / ST65874NL / 3
Fundamentals of Internet Explorer 7 / ST250164NL / 2
Getting Started with Word 2003 / ST112997NL / 1
Home and Office Networking for Broadband / CW700005NL / 1
Internet Technologies for Broadband / CW700003NL / 1.5
Intro to Routing Protocols / TRANET202NL / 3.5
Introduction to MPLS / ST80476NL / 6
Layered Protocols / TRADAT102NL / 2
Local Networks and LANs / TRADAT104NL / 2
Managing Diversity In The Workplace Simulation / SSHR002ANL / 1
Overview of ATM / ST75130NL / 2
Overview of SONET and SDH / ST77514NL / 3
TCP/IP Related Applications / TRANET225NL / 2.0
Techniques for Improved Time Management / SSPD01A02BSNL / 5
Telephony Network Basics / TRATEL111NL / 4
Understanding ATM / TR0ATM110NL / 9.0
Understanding IP Networking and VPNs / TR0NET110NL / 9.0
Understanding Optical Networks Curriculum / TR0OPT220NL / 15.5
Understanding Quality of Service / TR0NET250NL / 10.3
Understanding the Basics of SONET / TR0OPT110NL / 8.5
Verizon Broadband Vision / CW700001NL / 1
Verizon FTTP: Overview and Strategy / TT10420NL / 1
Video On Demand and IPTV Basics / TRAVID105NL / 1.5
VoIP and Softswitch Basics / TRAVER221NL / 0.8
VoIP Industry Overview / TRAVOP102NL / 4.0
VPN Overview and Classification / TRANET111NL / 1.0
WAN Core Technologies / TRADAT106NL / 2
Why MPLS? / TRANET151NL / 2.5
Windows Vista User Experience / ST242954NL / 2
FUTURELINK COURSES
ALEKS/NetTutor Algebra for College Students (Online) / MS01139MIDATL / 15
ALEKS/NetTutor Basic Math (Online) / MS01136MIDATL / 15
ALEKS/NetTutor Beginning Algebra (Online) / MS01137MIDATL / 15
ALEKS/NetTutor Business Math For Life (Online) / MS01142MIDATL / 15
ALEKS/NetTutor Intermediate Algebra (Online) / MS01138MIDATL / 15
Basic Electronic Switching For Telephone Systems / MS01108MIDATL / 15
Computing Concepts (Online) / MS01144MIDATL / 15
Data Processing and Computer Basics / MS01106MIDATL / 15
Electricity - Part I / MS01107MIDATL / 15
Electricity - Part II / MS01116MIDATL / 15
Electricity - Part III / MS01111MIDATL / 15
Future Prep Customer Contact / MS01105MIDATL / 15
Introduction to PC's (Online) / MS01147MIDATL / 15
Introduction To Telecommunications Technology / MS01102MIDATL (Classroom)
or
MS01112MIDATL (Home Study) / 24
Mastering Math / MS01119MIDATL / 15
UnderstandingSolidState Electronics / MS01123MIDATL / 24

Revised 8/29/2010