Job Description
1. JOB INFORMATION
JOB TITLE: Technical Manager – Customer Support
BAND: 3
DEPARTMENT:Central Technical
REPORTS TO: Direct – Head of QA - Primary

DEPUTISATION:

/

Head of QA - Primary will deputise where needed.

LOCATION: NI or GB – with time spent at each Moy Park Site to meet demands of the job.
2. JOB PURPOSE
Full responsibility for all technical aspects of the key customers which are under their remit.
Responsible for managing the technical interface between MoyPark and the technical and commercial personnel. This includes all technical aspects of the allocated businesses through site technical managers and their team, driving to achieve a high standard of product safety, technical integrity and customer satisfaction across the sites which supply the customers. Deliver a high standard of customer service.
3. DIMENSIONS
3.1FINANCIAL
Awareness of and support for factory commercial goalsconducive with Technical standards. Efficient running of technical department
3.2STAFF No direct reports
Work with Technical Managers, Food Development managers, Specification’s Team, Supply Chain, Commercial and Operations. Encouraging and promoting a high level of teamwork across site Technical Managers within the Category
3.3ORGANISATIONAL STRUCTURE / REPORTING LINE
Key part of the technical management team, ensuring technical integrity in all activities in all areas. Front line technical representative of the business with Customers and other external bodies

4. DUTIES / RESPONSIBILITIES
  • Management of the technical relationship with the allocated customers at all levels within the customer base.
  • Ensure that a HACCP based quality system, such that, as a minimum, required approvals (typically BRC and customer standards) are achieved and food quality/safety/legality standards are consistently met for all products of the various customers being managed
  • Ensure clearly defined and documented quality and technical assessment processes, procedures and controls are in place across the category.
  • Auditing of the factory environment and activities to enable full assessment of standards being achieved and any weaknesses to be identified.
  • Ensure all own label specifications and factory specifications are completed to customer and legal requirements
  • Reporting of technical performance of the customer, both internally and externally. Ensuring relevant internal personnel are fully aware of technical status and issues which require their input to improve.
  • Provision of technical guidance, training and support to other departments, developing awareness and understanding of technical issues relating to the customer.
  • Working with Customers / Statutory Bodies, implementation of legislation and Customer standards. During factory visits and audits, providing information required and implementing corrective actions where necessary and providing formal responses.
  • Work closely with Production and service departments to drive improvement in technical standards and performance (product, process and environmental).
  • Investigate and evaluate options for new technologies and innovations. Ensure coordinated implementation across sites
  • Ensure all letters of complaint are dealt with correctly and efficiently meeting the customer standards and timescales.
  • Product / process / environmental improvements to meet Customer and legislative requirements.
  • Analysis of microbiological and chemical results / trends and determination of corrective action / preventative measures as required. Ensure this meets the customer and legislative requirements whilst meeting budgetary needs.
  • Ensure visit / audit reports are completed for customer meetings and monitor that site have addressed and closed out the Non Conformances in a timely manner
  • Extensive travel required within the UK and occasionally outside the UK.

  1. MEASURABLE OUTPUTS

  • All key Technical KPIs (internal and including customer KPIs)
  • Customer satisfaction
  • Successful launch process

6. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
Essential / Desirable
  • 3rd level qualification in relevant discipline, or equivalent.
  • 3 years experience in the food industry
  • Experience with major multiplesand / or suppliers
  • Excellent communication, interpersonal, negotiation, and organisational skills.
  • Team leadership qualities.
  • Initiative, self-motivated, well organised and assertive.
  • Logical approach, excellent problem solving and decision making skills.
  • Working knowledge of BRC standard, HACCP, Food Legislation, and Food Hygiene
  • Driving Licence
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  • Training, project management and coaching skills.
  • Chilled food experience
  • Intermediate HACCP .
  • Lead Auditor training

DATE:
JOB HOLDER:
MANAGER:
HUMAN RESOURCES REPRESENTATIVE:

Note:

This description is intended to be a guide of what duties are most likely, but should not be taken as a definitive list. MoyPark reserves the right to vary duties and add duties as they see necessary.

Date written: 06/11/2006Authorised VersionReference: ALL/T/TMCS

Last Updated: 16/05/2017Page 1 of 3Issue #: 5

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Last printed 05/01/2009 14:43 – Printed copy valid for one week after print date

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