COIN STREET GROUP

HELP DESK TEAM MEMBER

Reports to:Help Desk Team Member

Responsible for: N/A

Full time:37.5 hours per week

Salary range:£19,890.00 per annum

Based at Coin Street neighbourhood centre, 108 Stamford Street, South Bank London SE1 9NH

We are looking for a full-time Help Desk Team Memberto provide a welcoming, efficient, knowledgeable, friendly and reliable service in person, by phone and in writing to staff, users of the Coin Street neighbourhood centre and all those enquiring about Coin Street products and services.

Key responsibilities

  1. Staffing the help desk/reception area at all times and maintaining a welcoming, tidy and clean reception
  1. Greeting visitors in a friendly and efficient way
  1. Answering and directing telephone calls, taking messages and dealing with general queries. Handling Coin Streets incoming and outgoing mail
  1. Acknowledging incoming emails and dealing with queries promptly; logging maintenance requests and directing them to the relevant team
  1. Remaining up-to-date with all of Coin Streets activities in order to provide correct information in response to queries
  1. Provide servicing support to community programmes activities and any other commercial events in accordance with the daily schedule
  1. To handle monies in-keeping with the organisations financial procedures
  1. Keep up to date and maintain a good knowledge of safety, fire safety and evacuation procedures
  1. To support other teams and colleagues with their administrative tasks

GENERAL reQUIREMENTS

  • To comply with the Group’s Equal Opportunities policies.
  • To comply with the Group’s Health & Safety policies.
  • To comply with the Group’s Safeguarding policies.
  • To comply with the Group’s ICT policies and procedures.
  • To promote an organisational culture that reflects the Group’s values:
  • Creative: By looking for solutions rather than problems I will find better ways of doing things
  • Collaborative:By respecting the views of others we will learn, grow, and achieve more together
  • Committed: I do what I say I am going to do, and do the best job I can.

PERSON SPECIFICATION

Knowledge and experience

  • Educated to A Level
  • Proven experience of successfully working in a similar role
  • Proven experience of working in a public facing environment

Skills and personal qualities

  • Excellent communicator (written, telephone, face to face) at all levels
  • High level of customer service skills
  • Positive, enthusiastic and confident approach
  • Good computer skills in Word, Excel and Outlook
  • Excellent computer skills, including data inputting
  • High levels of accuracy and attention to detail
  • Ability to grasp and retain information
  • Ability to learn new skills and multi-task
  • Team player and able to work confidentially on own initiative
  • Good time management and organised approach
  • Flexible and ‘can do’ attitude
  • Able to commit to working evenings and weekends as required

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