AVAYA callpilot Voicemail
Initializing Your mailbox
Before you can use your mailbox, you MUST:
- Open your mailbox
- Change your password
- Record a greeting for your callers
Suggestion:
Before you begin, write out your greeting. It will be easier for you to record.
Let’s Begin . . .
Open your mailbox
Press Feature 981 or Open Mailbox
Enter your password 0000
Note:
- If you are at your own telephone you will see Pswd: (enter the password of 0000)
- If you are not at your telephone you see Pswd: Press * and you will get the LOG prompt (enter your mailbox number and the pass code of 0000)
Press OK or #.
Display shows: Must change pswd
Enter your new password.
Note: password must be 4 to 8 digits long, and cannot begin with zero
Enter your password again.
Press OK or #.
Display shows: Must record name
At the tone, pick up the handset and record your name.
Press OK or # to end the recording
Press OK or # to accept your name recording
Now you must record a GREETING for your callers
Press ADMIN or the 8 key
Press GREET or the 2 key
Press RECORD or the 1 key
Press PRIME or the 1 key
Press YES or the 1 key (wait for the beep and make your recording)
Press OK or # to end the recording
Press PLAY or the 1 key to review your recording
Press RETRY or the 2 key to erase and re-record your greeting
Press OK or the # key to accept the recording
Note: if you fail to do this step the system WILL NOT save your recording.
Congratulations. You have initialized your Mailbox.
NORSTAR/BCM Voicemail
Listening to your messages
Listen to your Messages
Press Feature 981 or Open Mailbox key.
Enter your password.
Press OK
Press Play or 2.
Options While Listening to Messages
11 or < < Goes back to the beginning of message
1 or <Rewinds message nine seconds.
2 or STOPStops Message temporarily. Press 2 or PLAY to resume.
3 or >Advances Message nine seconds.
33 or > >Skips to end of message.
4 Plays previous message.
6 or ##Plays next message in mailbox.
* Volume control. Volume increases each time pressed.
Managing your messages
After Listening to your Message
11 or < <Replay message.
5 or COPYSends a copy of message to another mailbox
7 Plays date and time message sent and if internal, name of sender.
77or SAVESaves message, or undoes message which has been erased
8 or ERASEDeletes message. Deleted messages remain until out of session.
9 or REPLYEnables a reply to internal message
Listening to Saved Messages
6 Plays saved messages.
Feature codes of VoiceMail
FEATURE 980Leave message in co-workers mailbox.
FEATURE 981Open Voicemail
FEATURE 984Automatic forward to Voicemail
FEATURE 985Voicemail extension number
FEATURE 986Transfer to Voicemail
FEATURE 987Interrupt (If caller still in Voicemail)
NORSTAR/bcm Voicemail
Using your VoiceMail
Accessing Your Mailbox While Away From the Office
- Dial into Auto Attendant, or have someone transfer you to your mailbox.
- When Auto Attendant or your greeting answers dial **
- Enter your mailbox number and #, or if your personal greeting enter password and #
- Follow the prompt or press the appropriate number on your keypad
Accessing Your Mailbox from another Norstar Phone
- Open Mailbox
- Press * or OTHER
- Enter your mailbox number and your password.
Leave a Message in a Mailbox Without Ringing the Phone
- Press FEATURE 980
- Enter Mailbox number.
- Press # or OK to accept.
- Record your message at the tone.
- Press # or OK to end recording
- Press # or SEND. You can also hang up to deliver message
Note: You can use delivery options prior to step 6 by pressing the number 3.
Options:
1 or CERT ………………………..Certifies your message.
2 or URGENT……………………Marks your message as urgent.
3 or PRIV………………………...Message cannot be copied.
Transferring Outside Calls to a Mailbox
- FEATURE 986
- Key in Mailbox number.
- Call goes directly to Mailbox
Forwarding Your Calls to Voicemail
- FEATURE 984 Automatically forward your phone to your Mailbox
Retrieve a call from Your Mailbox
- FEATURE 987 Retrieves caller from your Mailbox, and lets you speak to that person.
Greetings
Primary: Everyday greeting.
- Alternate: Special greeting, for when you are away from the office.
- Personal: Used with caller ID, based on callers number.
Choosing Greetings
- Open Mailbox
- Press 8 or ADMIN
- Press 2 or GREET
- Press 2 or CHOOSE
Select which greeting you want to play. (alternate or primary)
NORSTAR/bcm Voicemail
Using your VoiceMail
Changing Target Attendant
- Open Mailbox
- Press 8 or ADMIN
- Press 5
- Press 1 or CHNG
- Enter extension of new target attendant
- Press QUIT
Changing Your Name in the Company Directory
- Open Mailbox
- Press 8 or ADMIN
- Press 1
- At tone, record your first and last name. (It is a good idea to include you extension number.)
- Press # or OK to end recording.
- Press # or OK to accept recording.
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