SIG OSRA AMCIS 2012 Track Proposals

AMCIS 2012 Track Proposal

Track Name: End-user Information Systems, Innovation, and Change

Sponsoring SIG(s): SIG OSRA

Track Organizers:

Dr. Elizabeth Regan

Program Director, Integrated Information Technology

University of South Carolina

803-777-2286

Dr. Robert Brookshire

Professor, Integrated Information Technology

University of South Carolina

803-777-6570

Track Description:

The End-user Information Systems, Innovation, and Change track will focus on implementing information technology in organizational settings to improve work processes, employee performance, and overall organizational effectiveness. Research papers are invited on topics related to integrating technology in the workplace includingend-user innovation, business process redesign, project management, technology training and support, industry specific applications, work group technologies, knowledge management as an end-user technology,and technology adoption, assimilation and use. Papers related to curriculum issues, service learning, and other pedagogical topics are also invited. Best papers from the mini-tracks will be considered for submission to the Information Technology, Learning, and Performance Journal ITLPJ. The track is open to all types of research methodologies (e.g. quantitative, qualitative, case study, action research), including visionary articles and research in progress proposals.

Mini-tracks / MT Chair
Integrating Technology into the Workplace / Robert Brookshire
End-user Innovation / Bridget O,Connor and Mark Harris
End-user Training, Support, and Knowledge Management / Donna Kizzier
Applications of Web 2.0 and Social Media in the Workplace / Lynn Keane
Knowledge Management and Intellectual Property / Meira Levy
Knowledge Management in Information Systems Development / Irit Hadar
Organizational Routine, Work Processes, and Employee Performance / Frank Ulbrich

Mini-track ID:AMCIS-0943-2012

Mini-track Title: Integrating Technology into the Workplace

Track:End-user Information Systems, Innovation and Change

Mini-track Chair:Dr. Robert Brookshire, Professor, University of South Carolina, Department of Integrated Information Technology

, 803-777-6570

Description:

Information Technology (IT) is transforming how business and government enterprises operate and, as a result, how people work. Although computing devices have become ubiquitous in the workplace, IT applications seldom are used to their potential. Training and support continue to be challenges. As tools continue to become more powerful and mobile, end-user computing represents a growing proportion of all enterprise computing. The study of end-user information systems (EIS) is a multidisciplinary field, demanding a combination of organizational savvy, business knowledge, and technical competence, but not necessarily computer programming skills. The focus is on providing systems that directly support individual, group, and departmental needs. This mini-track seeks papers related to implementing, managing, and supporting computing in the workplace. Research and practice related to all aspects of workplace computing are invited. We are particularly interested in field research that addresses how organizations marry information technology with business process to transform ways in which they deliver products and services.

Suggested Topics:

  • Issues related to integrating technology in the workplace
  • Industry specific applications of EIS, such as
  • Health information technology and exchange
  • Hospitality and tourism
  • Retail and marketing
  • Financial services
  • Government
  • EIS implementation
  • EIS project management
  • End-user support
  • Factors related to effective use of technology
  • Help desk
  • Mobile computing – impact on the workplace and job performance
  • End-user training
  • End-user development
  • EIS curriculum design, development, and assessment
  • Case studies in integrating technology into work process and workflow
  • Supporting bottom-up innovation and business improvement
  • Using technology to improve collaboration across units, divisions, and geographic locations

Mini-track ID:AMCIS-0944-2012

Mini-track Title: End-user Training, Support, and Knowledge Management

Track:End-user Information Systems, Innovation and Change

Mini-track Chair:Dr. Donna R. Everett, Associate Professor of Business and Information Technology, Morehead State University

, 606-783-2718

Description:

This mini-track will focus on end-user training, support, and knowledge management within and across organizations and cultures. Today’s anywhere, anytime work environment is made possible by a wide-range of increasingly sophisticated communications and knowledge management technologies. Training, supporting and promoting effective collaboration across a diverse workforce has become a major challenge for many organizations. The evolving area of KM has come to mean many things to many people with almost as many definitions as it has researchers. Its roots in multiple disciplines, may account, at least in part, for some of the current variation in terminology, perspectives, and recommended approaches to KM. KM, along with a growing array of collaborative tools and social media, have become increasingly mainstream for managing today’s global enterprises. Moreover, the concept of managing end-user knowledge and expertise as an enterprise asset has proven both appealing and elusive. Managing knowledge assets across a diverse workforce requires technical know-how along with sensitivity to an organization’s culture, group dynamics, and individual work styles.

Suggested Topics:

  • KM and individual, group, and organizational performance
  • Training and supporting a diverse workforce
  • Knowledge management—models for delivery, design, and implementation
  • Online help and reference systems
  • Analyzing end-user needs for KM systems
  • Barriers to internal transfer of knowledge
  • Evolving concepts and directions
  • Knowledge capture, transfer and exchange
  • Models for transferring knowledge and best practices
  • Planning for knowledge management
  • Measuring the value of knowledge assets
  • Corporate knowledge portals
  • Communities of practice
  • Corporate memory
  • Innovation and generation of new knowledge
  • Knowledge as rules
  • The knowledge life cycle
  • KM and IT in healthcare and health information exchange
  • Group collaboration and its impact
  • Knowledge, collaboration and culture
  • Cross cultural teams
  • Computer-mediated communications
  • Online survey research using group systems technology
  • Supporting group process
  • Distance learning tools and environments
  • Electronic conferencing impact on performance
  • Collaborative strategies
  • Meeting facilitation strategies
  • Use of electronic meeting tools with focus groups
  • Work group applications and assessment of results

Minitrack ID:AMCIS-0958-2012

Minitrack Title: Applications of Web 2.0 and Social Media in the Workplace

Track:End-user Information Systems, Innovation and Change

Mini-track Chair:Lynn Bacon Keane, University of South Carolina,

Instructor, Department of Integrated Information Technology

, 803-777-9636

Description:

This mini-track will focus on the applications ofWeb 2.0 and virtual technologies in the workplace and teaching. Web 2.0 has many definitions, but often refers to the next generation of web sites and applications that harness the power of the web for interactivity, collaboration, and data sharing. Examples include mashups, social networking sites, wikis, blogs, and user-customizable web sites, among many others. Many businesses and nonprofit organizations are recognizing the benefits of these and related technologies to improve operations and reach new clients or customers. Educators at the secondary and post-secondary levels are teaching these technologies or using them to enhance existing coursework. This mini-track solicits papers, demos, or workshops on Web 2.0 in business and education.

Suggested Topics:

  • The latest Web 2.0 technologies
  • Performance support with Web. 2.0
  • Demonstration of Web 2.0 and virtual technologies: wikis, blogs, collaborative writing tools, social networking tools, social bookmarking, virtual reality
  • Challenges and opportunities of using Web 2.0 and virtual technologies
  • Implementation of social networking tools in the workplace
  • Educational applications of social networking tools
  • Blogging for reflective learning
  • The value of Web 2.0 technologies for learning and performance support
  • Video training delivery through podcasting
  • Training delivery through Second Life
  • Web 2.0 technologies for collaboration
  • Web 2.0 and workplace productivity
  • User-created content: Is it reliable?
  • Web 2.0 and knowledge sharing
  • Web 2.0-enabled community learning
  • Workplace culture and Web 2.0
  • Security risks of Web 2.0
  • Adoption of Web 2.0 in business and education
  • Integrating Web 2.0 technologies into the curriculum

Mini-track ID:AMCIS-0960-2012

Mini-track Title: End-User Innovation

Track:End-user Information Systems, Innovation and Change

Mini-track Chair:Dr. Bridget O’Connor, New York University, Professor, Higher Education and Business Education, Steinhardt School of Culture, Education and Human Development

,212- 998- 5844

Dr. Mark Harris, University of South Carolina, Assistant Professor, Department of Integrated Information Technology

, 803-777-1079

Description:

End-user innovation is a topic that has not gotten a lot of coverage in the research literature. Yet the literature suggests that workers on the frontlines are often the source of solutions not readily evident at management levels. Thus end-user innovation represents a source of little tapped potential for technology enabled business solutions, which generally require both technology savvy and business expertise. This mini-track seeks to create a forum for researchers with an interest in this topic. Exploratory, theoretical, empirical and descriptive (case studies) papers related to technology enabled end-user innovation are invited.

Suggested Topics:

  • IT end-users as innovators
  • Organizational infrastructure that supports technological innovation
  • Industry specific issues and approaches – such as transforming medical practice with electronic medical records and health information exchange
  • Business unit led technology innovation
  • Business leaders as technology innovators
  • Impact of disruptive technologies on end-users
  • Gaining management approval for end-user innovations
  • Project management of end-user innovation
  • Building organizational buy-in for end-user driven innovation
  • Others

Minitrack ID:AMCIS-0897-2012

Minitrack Title: Knowledge Management in Information Systems Development

Track:End-user Information Systems, Innovation and Change

Mini-track Chair:Dr. Irit Hadar, University of Haifa, Head Software Architecture Lab,

Department of Information Systems

, +972 (4) 828-85-08

Description:

Knowledge management (KM) has been recognized as an essential component of knowledge-intensiveprocesses, such as information systems development. Current software development processes suffer all toooften from inappropriate project costs and duration estimations, cancelation and failures. The developed softwareproduct is frequently found fragile and unreliable; having security defects; not fully complying with therequirements; difficult to upgrade; and more. These problems occur because software products are complex,hard to understand, and vulnerable, as a single mistake can cause at times an entire system failure. Moreover,communication between developers and end-users is an essential and challenging issue. Often occurring

miscommunications lead to inadequate requirements’ understanding resulting in bad system design andimplementation.

KM can facilitate information systems development by enabling reuse of development experience, processes andproducts. Current KM systems enable to organize the accumulated experience for better storage and retrievaland open internal communication channels within the development teams and external communication channelsbetween the organization and the end-users, throughout the development and integration process. Thus, KM hasthe potential to increase information systems development efficiency, producing better software products andincreasing the organization’s success, from both financial and end-user satisfaction perspectives.

This mini-track will focus on research that examines real settings where KM was embedded in informationsystems development processes, evaluating its role and influence on the process and its outcomes.

Suggested Topics:

  • Tools and technologies for managing knowledge within IS development processes
  • Methodologies for embedding KM practices in IS development
  • Empirical evidence for implementing KM in IS development process
  • Key performance indicators (KPI’s) for evaluating the influence of KM
  • Incentive programs for enhancing KM adoption
  • KM in world-wide distributed development teams
  • KM influence on end-user satisfaction

Minitrack ID:AMCIS-0905-2012

Minitrack Title: Knowledge Management and Intellectual Property

Track:End-user Information Systems, Innovation and Change

Mini-track Chair:Dr. Meira Levy, Shenkar College of Engineering and Design,

Department of Industrial Engineering & Management

Description:

Knowledge management (KM) has been recognized as an essential component of knowledge-intensiveprocesses, such as information systems development. Current software development processes suffer all toooften from inappropriate project costs and duration estimations, cancelation and failures. The developed softwareproduct is frequently found fragile and unreliable; having security defects; not fully complying with therequirements; difficult to upgrade; and more. These problems occur because software products are complex,hard to understand, and vulnerable, as a single mistake can cause at times an entire system failure. Moreover,communication between developers and end-users is an essential and challenging issue. Often occurringmiscommunications lead to inadequate requirements’ understanding resulting in bad system design andimplementation.

KM can facilitate information systems development by enabling reuse of development experience, processes andproducts. Current KM systems enable to organize the accumulated experience for better storage and retrievaland open internal communication channels within the development teams and external communication channelsbetween the organization and the end-users, throughout the development and integration process. Thus, KM hasthe potential to increase information systems development efficiency, producing better software products andincreasing the organization’s success, from both financial and end-user satisfaction perspectives.This mini-track will focus on research that examines real settings where KM was embedded in informationsystems development processes, evaluating its role and influence on the process and its outcomes.

Suggested Topics:

  • Tools and technologies for managing knowledge within IS development processes
  • Methodologies for embedding KM practices in IS development
  • Empirical evidence for implementing KM in IS development process
  • Key performance indicators (KPI’s) for evaluating the influence of KM
  • Incentive programs for enhancing KM adoption
  • KM in world-wide distributed development teams
  • KM influence on end-user satisfaction

Minitrack ID:AMCIS-0880-2012

Minitrack Title: Organizational Routine, Work Processes & Employee Performance

Track:End-user Information Systems, Innovation and Change

Mini-track Chair: Gerald Grant, Carleton University Canada, Associate Professor,

Eric Spritt School of Business

, 613-520-8006

Shaobo Ji, Carleton University, Canada, Director, Ph.D. Program,

Eric Spritt School of Business

, 613-520-2600 ext 5751

Frank Ulbrich, Northumbria University, United Kingdom, Senior Lecturer, Business Analysis and Information Management

, 0191 227 3919

Description:

Today’s world is information and knowledge driven. Novel information and communicationstechnologies are enabling organizations to work differently. Accessing new technologies such as tabletcomputers, smart phones, or Web 2.0 applications potentially allow people in organizations to workmore effectively and more efficiently. In other words, they are expected to work smarter and performbetter.

This minitrack seeks to further our understanding of how disruption, persistence, and dynamicreconstitution of organizational routines resulting from the discontinuous technological change broughtabout by the introduction of novel technologies in organizations.

Suggested Topics:

  • Contributed papers may deal with, but are not limited to, the following topics:
  • Attempts within organizations to instantiate new intra-organizational communication andinformation sharing routines
  • Implications of the adoption of disruptive organizational routines
  • Reflections and experiences from practice (for practitioners’ contributions to the minitrack)
  • Studies on how embedded structures of organizations enable or constrain the successfuldeployment and use of new technologies