CUF MEETING MINUTES
*Notes from meetings previous to July 24, 2001, and relevant to a topic, have been archived separately.
December 13, 2006 Meeting Minutes
1. Review of New Business and/or Issues
Lisa Lipuma announced that she accepted a new job and the CUF manager responsibilities were being transitioned to Margaret Detch.
Cathy Gorman requested that anyone attending the CUF meeting, who is not currently on the CUF distribution list, send an email to the CUF mailbox at: cufexternal.verizon.com and request to be included in the CUF group list. This would ensure that all participants receive an invitation and CUF materials prior to the meeting and that there are enough ports on the conference bridge.
Integra Telecom presented a new issue involving the receipt of jeopardy notices for incorrect NC/NCI codes when the correct codes were used based on the loop qual at the time the order was submitted. In the example they provided, the jeopardy notice advised Integra that conditioning was not required and they were requested to sup the order with new NC/NCI codes. Integra proposes that if Verizon can find facilities that do not require conditioning, that the order be completed without a jeopardy notice being sent. The issue was accepted into the CUF as issue #109 but the proposed resolution is not accepted. Verizon believes there may be a timing issue between the time the loop qual is completed and the order is submitted. Verizon agreed to review examples that were submitted and to determine if the same due date can be retained even if a supplemental order is required.
TC3 Telecom presented a new issue: when an order is submitted to convert line share to line split, the order requires the line split NC/NCI codes to match the line share NC/NCI codes from the original order. This results in unnecessary work for Verizon (for example, the codes trigger Verizon to perform engineering work to remove a load coil that had been removed on the original line share order) and possible double billing for the removal of the load coil. The issue was accepted into the CUF as issue # 110. Verizon will speak to Mike Clancy regarding different migration strategies previously discussed in Change Management for additional information on this issue.
Cox Communications presented a new issue requesting that DSL porting intervals be reduced from seven days to three days to mirror the standard porting intervals. The issue was accepted into the CUF as issue # 111. Verizon explained that there are on-going work efforts to reduce intervals, and that they will share information on the status of this issue in January. Some industry carriers do not want the interval reduced. For example a reduced interval could provide problems for DSL providers that utilize lines splitting. If changes are made to the interval prior to the next CUF meeting scheduled for March, the notification process is via an Industry letter.
Broadview Networks presented a new issue involving UNEL (TXNU) maintenance tickets that take much longer to be cleared compared to UNEP /TSR maintenance tickets. The UNEP/ TSR tickets are processed through V-Repair and the UNEL (TXNU) tickets through WFA-C. Consequently, the UNEL tickets are scheduled as the technicians’ last job of the day and as a result, a greater percent are missed. Tina Krapf from Broadview reviewed a PowerPoint summary with statistics on the impact to Broadview’s business. The issue was accepted into the CUF as issue # 112. Verizon explained that Platform and Resale products are disaggregated by the residence and business classes of service. UNE Loop on the other hand is measured against the Verizon Retail base for POTS service, not by class of service. To change the process and diversify the UNE Loop product offering would require the development of a product offering, differentiating between two classes of service, business or residence and/or systems migration from WAFA C to VRepair. This is an enormous endeavor and it also impacts existing regulatory requirements, for metrics and penalty measures. Verizon agreed that the different repair intervals for UNEL primarily impact CLECs like Broadview serving mostly business customers in large cities. Verizon Partner Solutions Customer Care has worked extensively with Broadview and had made considerable strides in closing the gap and it will continue its work efforts to try to reduce the impact on CLEC customers.
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Special Presentations
There were no special presentations.
Review Status Of Open Issues
Issues # 95 and #108 were closed at this meeting.
Updates to open issues are shown on the individual issue forms.
2. Round Table Discussions
Beth Abesamis discussed the need for a formal CUF guideline documentation process. The process needs to be documented with agreed upon guidelines in order to ensure timely progress is being made on CUF issues. Verizon will create an initial document called CUF guidelines to be shared with the CLECS for their review and input. This documentation will include a framework as to how the CUF process should work and the responsibilities of the various team members.. Margaret Detch will provide a draft to members for the March meeting.
Beth also discussed the possibility of having the CMP and CUF meetings on the same day, or starting the CMP meeting on Tuesday afternoon and the CUF the following Wednesday morning. Stephen Cuttle said that this issue will be discussed further at the January CMP meeting.
Prior to the CUF meeting, Peggy Rubino requested that Verizon explain what the current process is for CLECs to submit a trouble ticket when they do not receive a SAR as there was confusion over whether the CLECs need to wait 48 hours to open a ticket. Verizon explained that a SAR cannot be created until billing completes, and that it is provided within forty-eight (48) hours after completion of the Local Service Request (LSR). It was also explained that a repair ticket is not accepted until a SAR is received, Denise Gerbrands explained that if a CLEC does not receive a SAR, and it is 48 hours since the due date, they should open an exceptions ticket and it will be routed to her group (PSCC) for investigation. The PSCC exceptions ticket team will work with other groups within Verizon to get the notifier issued.. Verizon offered to provide additional information on the SAR process at the next CUF meeting.
Table of Contents:
#1: Review Verizon Changes Of Interest to CLEC Community 4
#85: CNR Process 7
#91: E911 Updates 10
# 95 Verizon West Provisioning Intervals – Process Change to Mirror East 12
# 96 Maintenance Dispatch Out Process Change 15
# 103 Reduce Repeated Truck Rolls 16
# 105 Vendor Meet Billing Issue 19
#107 FTTP/Two LSRs 22
# 108 DS1 Loop and EEL Provisioning Intervals in the West Region 25
#109 Jeopardy for Incorrect NC/NCI Codes – No Conditioning Required 28
#110 NC/NCI Codes Required on Line Share to Line Split Orders 30
#111 DSL Port Intervals 32
#112 UNE-L Maintenance Tickets 34
DISCUSSION TOPICS 37
#1: Review Verizon Changes Of Interest to CLEC Community
DESCRIPTION: Includes any changes to VZ organizations, systems, and/or business practices that may occur and affect the CLEC-community.EXAMPLE:
OPENED: May 1998 by J.Katzman (Covad), M.Moor (Net2000), P. Appandrianopoulos (Rhythms), & T.Evans (Teligent).
CLEC SPONSORS: ALL
VERIZON FACILITATOR:Kathryn Kalajian
PRODUCT (S) AFFECTED BY I
SSUE:
Collocation / Line-Sharing / Special Access (FCC Tariff)
DSL / Line-Splitting / UNE-Loop
Interconnection/IXC / LNP / UNE-Platform
Interconnection/Switched Access / Resale / UNE Specials/IOF (Local Tariffs)
OTHER (Please Specify): Anything that may affect Inter-Company Processes
STATE(S) WHERE ISSUE OCCURS:
Entire Footprint / Connecticut / Maryland / New Jersey / Vermont
“North Region” / Delaware / Massachusetts / New York / Virginia
“South Region” / Maine / New Hampshire / Pennsylvania / Washington, DC
Rhode Island / West Virginia
CLOSED as of: / RESOLVED / AGREE TO DISAGREE
UNRESOLVED / MOVED TO OTHER FORUM:______
FOLLOW-UP ACTION ITEM(S) & ASSIGNED OWNER(S) & DATE(S) DUE:
GENERAL MEETING MINUTES
12/13/2006 – Implementation of voice portal capability is in progress. Mt. Laurel is on line. The Hunt Valley and Boston locations are not yet on line. Lisa Lipuma encouraged the CLECs to continue to review the Contact Us section of the Verizon Partner Solutions Web site as there have been many changes.
Tom Delaney explained that Tom Maguire no longer has operations responsibility and that Jerry Holland has assumed sales responsibility for Wholesale Advantage/UNE/UNE-P/Resold/Unbundled Loops. Provisioning maintenance is the responsibility of Bill Bragg who reports to Claire Beth Nogay and ordering is under Jim MacDonald who reports to Kathleen McLean. The contact numbers and staff for escalations remain the same but will now report up to Jim. The NMCs are under Rich Murtha and Tom Thirsk and report to Jim. Tom has all provisioning, including the Downy Center in the West.
Beth Cohen and Beth Abesamis advised that with the formation of the Billing User Forum (BUF), they will make sure that issues are not duplicated and that the groups are communicating with each other.
9/13/2006 – Tom Delaney announced that Julia Stefanini is moving on to Product Management/Sales and that he will be assuming her responsibilities in the Verizon East Provisioning Center. Lisa Lipuma also encouraged the CLECs to continue to review the Contact Us section of the Verizon Partner Solutions Web site for ongoing organizational changes.
7/12/2006 – Verizon reported that Nik Umrani has moved on to a new assignment and Sharon Chaet has assumed responsibility for the WCCC/PSCC. Annie Keating has the Assist Help Desk; Beth Cohen has the CLEC Test Environment (CTE); and Paul Haven has CLEC Profile and Connectivity Management. Verizon also encouraged the CLECs to continue to review the Contact Us section of the Verizon Partner Solutions Web site for ongoing organizational changes.
5/10/2006 - Beth Cohen made the announcement of the transition of the CUF responsibilities to Beth Abesamis as director and Lisa LiPuma as manager. Beth also advised the CLECs that both she and Stephen Cuttle would continue to participate in the CUF because of its relationship with Change Management. Tom Delaney will also remain active in the CUF. In addition, Stephen Cuttle encouraged the CLECs to continue to review the Contact Us section of the Verizon Partner Solutions Web site because of the ongoing organizational changes.
3/15/2006 – Beth Cohen advised that due to the many recent organizational changes as a result of the recent merger with MCI, it would behoove the CLECs to review the Contact Us portion of the Wholesale website; www.verizon.com/wholesale. However, she noted that there were some major changes that merited mentioning. Wherever Nancy McFeely’s name appeared, it should be replaced with Diane McCarthy. Where Tom McGuire appears as an escalation point, it should be replaced with Jerry Holland. The South NMC, managed by Steve Herrling, is now managed by Ed Corrothers. Stephen Cuttle is replacing Rosemary Hernandez as the CUF Manager.
1/11/2006 – Beth Cohen and Tom Delaney reported that at this time there are no organizational changes to report.
11/9/2005 - Rosemary Hernandez and Tom Delaney reported that there have not been any organizational changes in either the Access or Local side of Wholesale.
9/13/2005 – Rosemary Hernandez and Tom Delaney reported that there have not been any organizational changes in either the Access or Local side of Wholesale.
7/13/05 – Rosemary Hernandez reported that Bruce Nugent, Director Customer Response, Regional CLEC Maintenance Center (RCMC), now reports to Tom Maguire, Senior VP, effective June 1, 2005. Bruce will be responsible for operations in Verizon Northeast and MidAtlantic regions. The RCMC locations and contact information will remain the same.
5/11/05 - Rosemary Hernandez reported that there were no updates for the Access organization. Tom Delaney advised that Susan Carducci - Director South has moved to another position. Julia Stefanini has assumed responsibility for North and South operations. She will also be responsible for RCCC/CLPC
3/7/05 – The website was updated to reflect the current escalation list for the VRRC. Also, Rosemary Hernandez reported that Rosanna Fischer has replaced Ray Cartee as the Director of the Pittsburgh CATC and Sam Luxton has replaced Rosanna Fischer as the Director of the California BRPC. Lastly, the management of the CUF is changing going forward. Beth Cohen replaces Kathryn Kalajian as the Verizon CUF Director and Rosemary Hernandez replaces Dave Russell as the VZ CUF Manager.
1/15/05 – Rosemary Hernandez reported that the Customer Focus Management group has been moved from Kim Hylton’s group to Beth Cohen’s group. CLECs reported that the escalation list for the VRRC is not up to date. Managers listed are no longer in place.
11/10/04 – Beth Cohen reported that Jean Derrig has replaced Tom Rodgers as the manager responsible for Change Control.
9/15/04 – No major organization changes have recently taken place.
7/14/04 – No major organization changes have recently taken place. An Industry Letter has been distributed describing the impact that the DNC will have on provisioning and maintenance. A similar letter will be distributed re the RNC.
There has been an update to the website to make escalation lists available in a user-friendly printable format.