Minimum Age: Must Be 18 Years Old Or Over

JOB DESCRIPTION

Job Title:Front of House Assistant

Department: Front of House

Minimum Age: Must be 18 years old or over

Responsible To: House Manager (Line Manager)

Duty Manager – Front of House (Supervision)

Purpose: To be part of the frontline delivery of dynamic, efficient and responsive customer service for Sheffield Theatres. Provide a welcoming, comfortable and safe environment for audiences and maximise sales of programmes, ice creams, merchandise etc.

Key Responsibilities:

To ensure the safety of the audience you must be fully aware and capable of rigorously enacting all emergency procedures including:

Fire and other emergency evacuations.
Personal safety in the event of incidents and/or accidents.
Illness and accidents.

Under the direction of the Duty Manager, carry out all appropriate duties required including the following responsibilities:

Ensure that all customers are greeted, made welcome and served in a friendly and hospitable manner. Thank customers for their custom. Take and check audience tickets, sell programmes and direct people to their seats
Have an excellent standard of customer care to deal with comments, feedback and complaints in an efficient and friendly manner using good judgement within practices and guidelines.
As required, remain in the auditorium during the performance to watch for and take action regarding any emergency, disruptive behaviour, or need for assistance.
Staff the cloakroom as required.
Maximise sales of programmes, merchandise, confectionary, ice creams etc.
To be knowledgeable about and actively promote details of forthcoming events.
Maintain security procedures and take all precautions to guard against theft and damage.
Complete required documentation and administrative tasks as directed by your line manager, e.g. pay in sheets, time sheets.
As required, undertake cleaning duties to set standards.

As a term of your employment you may also be asked to undertake other duties commensurate with the activities of the Customer Services department.
Comply with the organisation’s dress code and always report to work clean, tidy and in the correct uniform provided.
Participate in all training and development initiatives as required.

PERSON SPECIFICATION/ COMPETENCIES

Essential:

Customer service delivery to a high level of customer satisfaction.
A confident, welcoming and capable manner sharing our commitment to creating a high quality experience for our diverse range of audiences.
The motivation drive and enthusiasm to maximise sales of programmes, ice creams, merchandise etc.
Good verbal communication skills including a good standard of spoken and English.
A team-player who is personable, diplomatic and has the ability to communicate effectively with people at all levels both internally and externally.
Committed, self motivated.
Energetic, enthusiastic andresourceful, able to cope with the demands of working flexibly within the hours that a theatre demands.
Must live within 8 miles travelling distance of the Theatre.

Desirable:

Enthusiasm for and interest in theatre and performing arts.
Recent customer care training.
Basic, recent first aid certificate.

MAIN TERMS AND CONDITIONS

Job Title:Front of House Assistant

Pay:£8.75per hour with a minimum call of 3hours.Premium rates are paid for Sundays and Public Holidays.

Availability:Employment is on a casual basis,with hours offered as required (dependant on the number of performances per week). We require regular availability for at least 4days a week including day time, evenings, Fridays, Saturdays and occasional Sundays.

Holiday:Holiday entitlement is based on 1 weeks paid holiday per 12 weeks worked (pro-rata for periods of less than 12 weeks). In addition there is an entitlement to 8 Public Holiday’s over a full year worked (pro rata for part year worked).

Front of House Assistant JD0318