1. Title:PCE ENrollment Advisor/COach

DIVISION:Professional and Continuing Education (PCE)

LOCATION:Abromson Community Education Center

SCHEDULE:Monday-Friday, 40 hours per week, morning/evening/weekend hours as needed on a regular basis


Reports to:Director of Operations, PCE


Coordinates With:Coordinator and staff of PCE Student Services; PCE Program and Marketing Staff, USM Student Success, Admission, Prior Learning Assessment, Financial Aid, Student Accounts and Registrar offices and Academic Departments of USM. Maintains collaborative relationship with all levels of faculty, professional, classified staff at USM.

  1. Statement of the Job

This position is accountable for contributing to increasing adult students matriculated at USM. The primary focus of this position is to provide a range of direct servicesin support of adult students seeking admission to online/blended Baccalaureate Degree completion programs. This includes support through the inquiry and pre-admission phase, transfer evaluation, prior learning assessment, financial aid general support and guidance and support through the admission process. In addition, this position is accountable for developing and implementing recruitment strategies and tactics to increase awareness and interest among adults in both the online programs and USM in general. This work will be done in close collaboration and coordination with USM’s Undergraduate Admission Office.

  1. Essential Functions:
  1. Enrollment Support: Responsible for providing comprehensive support to all prospects from point of inquiry through the completion of the admission process and registration. This includes communicating with prospective students and answering questions about: program content, online learning, transfer equivalency, unofficial transcript review, admission process, financial aid and prior learning assessment. The Advisor serves as a liaison with Admission to trouble shoot and facilitate the admission process for the prospective student.
  2. Online Support:Advise students about the unique characteristics of online learning to ensure students have a full understanding of what it means to be an online student. Advise and counselprospective students to determine they have the skills and attributes necessary to be successful in an online program. Identify with the student strategies for ensuring success as an online student.
  3. Prior Learning Assessment Support: Responsible for helping prospective students identify a variety of opportunities for Prior Learning Assessment. Inform students of the requirements and elements of the process and guide students throughout the PLA process to encourage persistence and success. In collaboration with Coordinator of PCE Student Services contribute to the development of a PCE PLA process for adult students enrolled in online programs.
  4. Adult Student Recruitment: In collaboration with Undergraduate Admission, develop and implement recruitment strategies and tactics to increase awareness and interest among adults in both the online programs and USM in general. This includes participating in recruitment activities such as information sessions; streamlining processes for sharing prospect information and communicating with prospects; participating in campus activities in support of adult student recruitment strategies.
  5. Collaborate with PCE staff and USM faculty to identify and implement recruitment strategies to contribute to increasing enrollments in the Online/blended programs. This includes contributing to marketing plans, leveraging the Enrollment Advisor/Coach’s experience working with adult prospects and students.
  6. Collaborate with all areas of USM to support a positive, engaged student experience. Develop and maintain familiarity with University policies, procedures and programs.
  1. Marginal Functions
  1. Assist with relevant strategic and budgetary planning.
  2. Perform other relevant duties as assigned by supervisor, including back-up support for Student Service Representatives.
  3. Serve on campus committees as needed.
  1. Supervisory Responsibilities: None
  1. Budget Responsibilities: Assistwith relevant strategic and budgetary planning.
  1. Public/Professional Activities

Attend and, as appropriate, make presentations at conferences or workshops in the field of adult recruitment and enrollment services. Serve on University committees or task forces related to recruitment and enrollment. Participate in professional development activities.

  1. Internal/External Contacts

Internal (USM) Contacts: Work closely withthe Admission Offices, academic partners, Financial Aid, Registrar, and Prior Learning Office. Maintain collaborative relationship with all levels of faculty, professional and classified staff at USM

External Contacts: Maintain contact with various state and local agencies and the private sector to assist in the recruiting of adult students.

  1. Knowledge, Skills and Abilities
  1. Demonstrated leadership skills including, high standards with respect to individual performance, ability to be proactive and take initiative to solve problems and achieve goals.
  2. Proficient and experienced in using technology such social media, the internet, multi-media, to achieve goals.
  3. Ability to plan and implement recruiting activities working with internal and external stakeholders.
  4. Ability to work with people from diverse backgrounds, interests, and abilities
  5. Ability to recognize and address the unique needs of individual students
  6. Strong interpersonal communication skills required to quickly establish relationships with prospective and current students
  7. Ability to demonstrate empathy, including strong active listening skills
  8. Excellent written and electronic communication skills
  9. Professionalism, including integrity, flexibility, and ability to work autonomously
  10. Ability to facilitate group discussions and workshops
  11. Ability to learn new information quickly and easily
  12. Ability and skills required to develop and maintain productive working relationships with team members and colleagues
  1. Qualifications

Preferred: A master's degree from an accredited institution and two or more years of experience indirect service to students in a student affairs capacity within higher education;

Some online education experience necessary.

Minimum: A baccalaureate degree and progress towards a master’s degree and a minimum of three years experience, with at least one of those years in direct service to students in a student affairs capacity.

For Office Use Only:

Date: February 17, 2012

Approved:February 17, 2012

Salary Band: 103

Job Family: 18


Job Number: