Welcome to MCPS!

Tech Tips from the Technical Help Desk

As a new employee, you will access applications that require a secure user name and password

Note: Human Resources will email you a different password for Onboarding, used to complete your MCPS employment paperwork.

MCPS Account Creation

When hired by MCPS, you are assigned a unique employee ID number, a job code and a location of employment. You are also assigned a MCPS User Name (also called a Login ID or User ID) and emailed a temporary Password.

When you receive your temporary password, you are required to reset the password in myID, MCPS’s password security system.

Directions are included in the e-mail or found at: http://www.montgomeryschoolsmd.org/departments/myid/

Your User Name remains constant throughout your career at MCPS. However, your unique password must be changed every 120 days.

An email reminder will be sent to you 2 weeks prior to expiration.

Your Job Code determines your basic access rights to most MCPS applications (listed below). For additional access, written permission to the help desk from an administrator is required.

NOTE: Some MCPS applications require a different password. Use the check list below to keep track of the most common stand-alone accounts most new teachers use (depending on your job code/position).

Elementary School Teacher / Middle/High School Teacher
Application / Check below when login information is received / Application / Check below when login information is received
Achievement Series (sent via Outlook e-mail) / Achievement Series (sent via Outlook e-mail)
Discovery Education United Streaming (see your Media Specialist) / Daily Attendance -middle schools only (sent via Outlook e-mail)
NWEA reports website (sent via Outlook e-mail) / Discovery Education United Streaming (see your Media Specialist)
mClass (see your Reading Specialist) / Edline (see your Edline Super User)
Other Online Resources (see your Media Specialist) / NWEA reports website (sent via Outlook e-mail)
Other Online Resources (see your Media Specialist)

Domain

What is a domain? A domain is a group of computers and devices on a network administered as a unit with common rules and procedures. MCPS has one domain named MCPSMD.

Data

OASIS (Online Administrative Student Information System) provides a central location for viewing and updating student administrative data, including enrollment, scheduling, demographic and special services information.

MyMCPS is the major depository for student data, assessment data, reports, instructional resources, and curriculum and collaboration sites.

If you are unable to see your classes or students, check with your school’s master scheduler/registrar/guidance counselor to confirm that classes and students are correct in OASIS.

The chart below shows the most common data paths that effect teachers and students:

Technology Help is Available

Many technical and non-technical questions can be answered by using the search feature at the MCPS website:

www.montgomeryschoolsmd.org

School Support: The Instructional Technology Support Specialist (ITSS) assigned to your school is your first point of contact for all technology problems. Contact your ITSS using Unicenter Services Desk (USD)*

Technical Help Desk: The technical help desk can provide assistance and guidance to many common MCPS applications.

Self Help in USD: Knowledge Tools allows instant access to frequently asked technical questions

1.  Log into USD *

2.  Enter keyword under Search for a Solution

3.  Click Go

3 Ways to Contact the Help Desk

·  Unicenter Service Desk (USD)*

o  From the MCPS staff page, click Help Desk or

o  From myMCPS, click Technical Services Center

Step by step directions can be found at: http://www.montgomeryschoolsmd.org/departments/helpdesk/Unicenter%20Service%20Desk.shtm

·  E-mail:

·  Call: 301-517-5800 M-F 7 am to 5 pm

Note: The Help Desk experiences an overwhelming volume of requests for assistance during the first few weeks of school. We will respond to each inquiry as quickly as possible. Thank you in advance for your patience.

We look forward to assisting you!

The Technical Help Desk Team

Page 4 of 4 rev.9/25/2013