DK39 04 (HSC3106)Plan, organise and monitor the work of volunteers
Elements of competence
HSC3106.1 / Plan work to meet requirementsHSC3106.2 / Organise volunteers and other resources
HSC3106.3 / Monitor work and make sure requirements have been met
About this Unit
For this Unit you need to analyse the needs, develop specific plans, organise and allocate work to maximise the efficiency and effectiveness of the volunteers, and finally when the work is underway you need to monitor the work of volunteers.
Evidence Requirements for the Unit
It is essential that you adhere to the Evidence Requirements for this Unit – please see details overleaf.
SPECIFIC Evidence Requirements for this unitSimulation:
- Simulation is NOT permitted for any part of this unit.
The following forms of evidence ARE mandatory:
- Direct Observation: Your assessor or an expert witness must observe you in real work activities which provide a significant amount of the performance criteria for most of the elements in this unit, for example you could be observed briefing your volunteers or holding a discussion with them on planning a session.
- Reflective Account/professional discussion: These will be a description of your practice in particular situations. You could describe the process you use to monitor the work of your volunteers, explain how resources are managed and how the outcomes of their work is recorded.
Competence of performance and knowledge could also be demonstrated using a variety of evidence from the following:
- Questioning/professional discussion: May be used to provide evidence of knowledge, legislation, policies and procedures which cannot be fully evidenced through direct observation or reflective accounts. In addition the assessor/expert witness may also ask questions to clarify aspects of your practice.
- Expert Witness: A designated expert witness may provide direct observation of practice, questioning, professional discussion and feedback on reflective accounts.
- Witness testimony: Can be a confirmation or authentication of the activities described in your evidence which your assessor has not seen. This could be provided by a work colleague, an individual or other key person.
- Products: These can be plans, records of volunteers’ work and resources, review reports, diary evidence of day to day practice etc.
GENERAL GUIDANCE
- Prior to commencing this unit you should agree and complete an assessment plan with your assessor which details the assessment methods you will be using, and the tasks you will be undertaking to demonstrate your competence.
- Evidence must be provided for ALL of the performance criteria ALL of the knowledge and the parts of the scope that are relevant to your job role.
- The evidence must reflect the policies and procedures of your workplace and be linked to current legislation, values and the principles of best practice within the Care Sector. This will include the National Service Standards for your areas of work and the individuals you care for.
- All evidence must relate to your own work practice.
Knowledge specification for this unit
Competent practice is a combination of the application of skills and knowledge informed by values and ethics. This specification details the knowledge and understanding required to carry out competent practice in the performance described in this unit.
When using this specification it is important to read the knowledge requirements in relation to expectations and requirements of your job role.
You need to provide evidence for ALL knowledge points listed below. There are a variety of ways this can be achieved so it is essential that you read the ‘knowledge evidence’ section of the Assessment Guidance.
You need to show that you know, understand and can apply in practice: / Enter Evidence NumbersLegislation and organisational policy and procedures
1The legal requirements you need to consider when agreeing volunteers’ working methods and roles.
2You organisation’s policies and procedures relating to the involvement of volunteers.
3Your organisation’s procedures for consulting on plans and gaining approval.
Theory and practice
Communication:
4The principles of effective communication, and how to apply them.
5The importance of keeping relevant people informed about plans and progress towards them, and how to do so.
6Information and knowledge management.
7The importance of keeping clear and accurate records, and how to do so.
8Involvement and motivation.
9The importance of involving volunteers and other people in solving problems and how to gain their involvement.
Monitoring, review and involvement:
10The importance of monitoring work, and the methods you may use.
11The importance of evaluation and learning lessons for future work.
Negotiation and agreement
12The importance of negotiating with colleagues and decision makers, and how to do so.
Planning and coordination:
13The importance of planning, and how to develop plans for the work for which you are responsible.
14The importance of having a clear understanding of what the required outcomes of the work are, when they must be achieved and the quality standards required.
15The importance of having objectives that are specific, measurable, achievable, realistic and time-bound (SMART), and how to break work done into SMART objectives.
16How to identify the correct order in which objectives should be achieved.
17How to identify effective and efficient working methods.
You need to show that you know, understand and can apply in practice: / Enter Evidence Numbers
18The importance of being flexible and revising plans to take account of changing circumstances.
19The types of problems that may occur and how to deal with these.
Resource management:
20How to identify the types and numbers of volunteers and other resources you need.
21How to obtain the specific volunteers and other resources you need.
22The importance of checking that volunteers and other resources meet your requirements and how to do so.
HSC3106.1Plan work to meet requirements
Performance criteriaDO / RA / EW / Q / P / WT
1You collect sufficient information about the work that needs to be done in order to understand:
(a)the outcomes you must achieve
(b)when you must achieve these outcomes
(c)the quality standards you must meet
2You break the work down into objectives that are specific, measurable, achievable, realistic and time-bound.
3You identify the order in which each objective must be achieved and when it must be achieved.
4You identify the most effective and efficient working methods to achieve each objective.
5You identify the types and numbers of volunteers required and the resources they will need to support their work.
6You make sure your plans are in line with your organisation’s policies and procedures.
7You record your plans in ways that will help you to put them into practice and communicate them to others.
8You negotiate your plans with colleagues and decision makers and gain their approval.
HSC3106.2Organise volunteers and other resources
Performance criteriaDO / RA / EW / Q / P / WT
1You identify the specific volunteers and other resources you need for each aspect of your plan.
2You negotiate with volunteers, colleagues, suppliers and decision makers to make sure volunteers and other resources are available as planned.
3You make sure that the available volunteers and other resources are capable of achieving your plans and that they meet organisational policies and procedures.
4You revise your plans if the available volunteers and other resources do not meet your requirements.
DO = Direct ObservationRA = Reflective AccountQ = Questions
EW = Expert Witness P = Product (Work)WT = Witness Testimony
HSC3106.2Organise volunteers and other resources (cont)
Performance criteriaDO / RA / EW / Q / P / WT
5You keep accurate records of the volunteers and other resources you have allocated to the work.
6You gain approval for the planned work to begin.
HSC3106.3Monitor work and make sure requirements have been met
Performance criteriaDO / RA / EW / Q / P / WT
1You check work progress to make sure the objectives, targets and quality standards are being met as planned.
2You promptly identify when requirements are not being met.
3You work with your volunteers, colleagues, suppliers and decision makers to find effective and efficient solutions to problems in line with your organisation’s policies and procedures.
4You record progress and any changes to your plans.
5You keep volunteers, colleagues and decision makers informed of progress.
6You check that the final outcomes of the work have been delivered.
7You evaluate your planning, organisation and monitoring and note the lessons for future work.
DO = Direct ObservationRA = Reflective AccountQ = Questions
EW = Expert Witness P = Product (Work)WT = Witness Testimony
To be completed by the CandidateI SUBMIT THIS AS A COMPLETE UNIT
Candidate’s name: ……………………………………………
Candidate’s signature: ………………………………………..
Date: …………………………………………………………..
To be completed by the Assessor
It is a shared responsibility of both the candidate and assessor to claim evidence, however, it is the responsibility of the assessor to ensure the accuracy/validity of each evidence claim and make the final decision.
I certify that sufficient evidence has been produced to meet all the elements, pcSAND KNOWLEDGE OF THIS UNIT.
Assessor’s name: …………………………………………….
Assessor’s signature: ………………………………………....
Date: …………………………………………………………..
Assessor/Internal Verifier Feedback
To be completed by the Internal Verifier if applicable
This section only needs to be completed if the Unit is sampled by the Internal Verifier
Internal Verifier’s name: ……………………………………………
Internal Verifier’s signature: ………………………………………..
Date: ……………………………………..…………………………..
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Unit: DK39 04 (HSC3106) Plan, organize and monitor the work of volunteers