Cihan Cobanoglu, PhD, CHTP
McKibbon Endowed Chair Professor of Hotel Management

Director of M3 Center of Hospitality Technology & Innovation

President of Association of North America Higher Education International

University of South Florida Sarasota-Manatee

8350 N. Tamiami Trail | SMC A319| Sarasota, FL 34243

Cell: (302) 897 1909 Fax: (610) 500 5092

USF Email: |Personal Email:
Web: | LinkedIn | Facebook

Summary of Accomplishments
Teaching /
  • Eighteen years of teaching experience in the United States, China, France, Switzerland, Australia, and Turkey
  • Founding Dean of the College of Hospitality and Technology Leadership(CHTL) at the University of South Florida Sarasota-Manatee (USFSM)
  • Founding Director of M3 Center for Hospitality Tech and Innovation
  • The John Wiley & Sons Innovation in Teaching Award by International CHRIE in 2009
  • University of Delaware Excellence in Teaching Award Recipient,2009
  • Supervised 20+ student theses.
  • Created & Supervised International Cruise Management Course
  • Certified Hospitality Technology Professional (CHTP)

Research /
  • 42 Refereed Articles in Journals
  • 44 Articles in Conference Proceedings
  • 13 research best paper awards
  • 48 invited papers
  • 54 invited presentations
  • 6 published books
  • 41 grant proposals; $866,148.50 (Funded)
  • 8 membership of editorial boards of journals
  • Editor of Journal of Hospitality and Tourism Technology
  • Fellow, Academy for Global Business Advancement, 2013
  • Founder, Global Interdisciplinary Business Advancement Conference

Service /
  • Outstanding Student Organization Advisor, USFSM, 2011
  • Chair, American Hotel and Lodging Association Technology & E-Business Committee, 2009-2011
  • Created inroad University, M3 AccKnowledge and M3 Link Univ.
  • Member, Florida Restaurant & Lodging Association Sarasota Chapter Board, 2011-Present
  • President, University of Delaware Faculty Senate, 2009-2010
  • President, Assoc. of North America Higher Education International

Cihan Cobanoglu, PhD, CHTP

8350 N. Tamiami Trail | SMC A319| Sarasota, FL 34243

(302) 897 1909 Fax: (610) 500 5092

Email:

Web:

Curricular Vitae

1. EDUCATION

Ph.D. / OKLAHOMA STATE UNIVERSITY, Stillwater, OK, U.S.A.
January 1999- August 2001 / College of Human Environmental Sciences
School of Hotel and Restaurant Administration
Emphasis: / Information Technology
Minor: / Applied Marketing Research
Dissertation: / An Analysis of Business Travelers’ Hotel Selection and Satisfaction
M.S. / OKLAHOMA STATE UNIVERSITY, Stillwater, OK, U.S.A.
August 1996- December 1998 / College of Human Environmental Sciences
School of Hotel and Restaurant Administration
Emphasis: / Information Technology
Minor: / Hotel Operations
Thesis: / An Assessment of the Effects of Technology In Oklahoma Lodging Properties
B.S. / CUKUROVA UNIVERSITY, Mersin, TURKEY
September 1990- May 1994 / College of Business Administration and Economic Sciences
School of Tourism and Hotel Administration
Emphasis: / Hotel Operations
Minor: / Cost Accounting

2. PROFESSIONAL CERTIFICATION

Certificate in Behavioral Economics, Yale University, School of Management 2015

Certified Hospitality Technology Professional (CHTP). Commissioned by Hospitality Financial and Technology Professionals and the Educational Institute of the American Hotel & Lodging Association, 2000-Present.

3. PROFESSIONAL EXPERIENCE

May 2015-Present / McKibbon Endowed Chair Professor & Director of M3 Center of Hospitality Technology & Innovation
  • Founded the M3 Center of Hospitality Technology & Innovation
  • The mission of the M3 Center is to enable and conduct rigorous academic research of significance to the global hospitality industry, while serving as a critical reporting outlet and resource for educational tools and innovation, conferences, training and forums for improving the connections between academia, industry, and the society at large.
  • Led the creation of Hotel Benchmarking Index
  • Created M3University.com and M3LinkUniversity.com
  • Direct inroad Hotel Property Management System University program

August 2012-May 2015 / Dean & McKibbon Endowed Chair Professor
College of Hospitality and Technology Leadership
University of South Florida, Sarasota, FL
  • Provided leadership for the College as Dean. Worked with the faculty, student body, and hospitality community as necessary in planning and implementing the College’s mission.
  • Specifically provided leadership and coordination in the areas of student affairs, faculty affairs, industry and professional development, curriculum development and instruction, administration, budget and finance, resource development and research for the College of Hospitality and Technology Leadership
  • Research, plan and teach undergraduate and graduate courses in Hospitality Information Technology.
  • Secured multi-million dollar gift to create M3 Center of Hospitality Technology & Innovation
  • Led the revision of curriculum of IT department’s curriculum.
  • Led the Hospitality Management (SHRM) path to accreditation (ACHPA)
  • Created strategic partnerships with other institutions to secure teaching facilities for the CHTL students.
  • Created a new dinner series: GloBull Cuisine Series
  • Led the offering of the hospitality degree at the USF Tampa campus (hosted degree)
  • Made strategic partnerships with hospitality companies (i.e. The Ritz-Carlton Sarasota, Embassy Suites USF, Marshall Student and Conference center, Michael’s on East Restaurant, IMG Country & Golf Club)
  • Managed a very active Advisory Board for SHRM

August 2013-May 2015 / Director of Global Engagement for University of South Florida Sarasota-Manatee
University of South Florida Sarasota-Manatee
  • Creating opportunities for the global exchange of people and ideas that promote intercultural competence and appreciation at the University of South Florida Sarasota-Manatee.
  • Building robust and sustainable partnerships necessary for innovative and cooperative solutions to the global challenges.
  • Advocating for academic programs informed by the global context.
  • Supporting learning experiences that allow students to integrate successfully into international communities and work environments at home and abroad.
  • Hosting international visitors, scholars and conferences.
  • Expanding the financial base for international activities for education, engagement and research abroad.
  • Serving as the administrative liaison to USF World
  • Serving on USF system-wide committees dealing with global issues
  • Providing leadership and direction for all university-wide international studies programs and initiatives.
  • Advising Regional Chancellor regarding international issues and serving as a resource for the university community
  • Collaborating with deans, recruiting officers, and administrators in other divisions in support of effective recruitment and retention programs for international students.

August 2011- August 2012 / Professor& Interim Dean
School of Hotel and Restaurant Management
University of South Florida Sarasota-Manatee, Sarasota, FL
August, 2010-August 2011 / Associate Professor & Coordinator of Graduate Studies
School of Hotel and Restaurant Management
University of South Florida Sarasota-Manatee, Sarasota, FL
September, 2007-
August 2010 / Associate Professor
Hotel, Restaurant, and Institutional Management with a joint appointment in Accounting/ Management Information Systems (MIS) Department in the Lerner College of Business and Economics
University of Delaware, Newark, DE
June 2007- August 2010 / Experimental Guestroom (X-Room) Manager
Courtyard by Marriott Hotel, Newark, DE
September, 2001 to
August, 2007 / Assistant Professor
Hotel, Restaurant, and Institutional Management
University of Delaware, Newark, DE
September 2001 to May 2010 / Adjunct Professor
Swiss School of Hospitality and Tourism, Chur, Switzerland
April, 2006 to Present / Adjunct Professor
Institut Paul Bocuse, Lyon, France
September, 2003 to May, 2004; February, 2005- May, 2005 / Visiting Assistant Professor
School of Applied Technology and Management
Tourism and Hotel Management
Bilkent University, Ankara, Turkey
January, 1999 to
May, 2001 / Graduate Teaching & Research Associate
School of Hotel and Restaurant Administration
Oklahoma State University, Stillwater, OK
May, 1999 to
August, 1999 / Technology Coordinator
School of Hotel and Restaurant Administration
Oklahoma State University, Stillwater, OK
January, 1998 to
May, 1998 / Graduate Research Assistant
School of Hotel and Restaurant Administration
Oklahoma State University, Stillwater, OK
January, 1997 to May, 1997 & August, 1997 to December, 1997 / General Manager
Taylor’s Dining Room
Oklahoma State University, Stillwater, OK
June, 1997 to
August, 1997 / Graduate Intern- Food & Beverage
Marriott International Oklahoma City
August, 1996 to
December, 1996 / Front line Employee
The Big Ate Restaurant – Hewy’s
Oklahoma State University, Stillwater, OK
April, 1995 to
April, 1996 / Research Assistant
Mersin University, Mersin, Turkey
August, 1994 to
March, 1995 / Information System Manager
Hotel Merit Mersin, Mersin, Turkey
May, 1994 to
August, 1994 / Cost Controller
Hotel Merit Mersin, Mersin, Turkey
September, 1994 to
May, 1995 / Instructor (Adjunct)
Mersin University, Mersin, Turkey
May, 1993 to
September, 1993 / Assistant Manager Intern—Rooms Operations
Phaselis Princess Hotel, Kemer, Turkey

4. TEACHING EVIDENTIAL MATERIALS

4.1. COURSES TAUGHT AT UNIVERSITY OF SOUTH FLORIDA

  1. International Cruise Management
  2. Hospitality Information Technology
  3. Introduction to Hospitality and Tourism
  4. Hospitality Internship

4.2. COURSES TAUGHT AT UNIVERSITY OF DELAWARE

  1. Introduction to Hospitality Information Technology
  2. Managing Systems in Hospitality
  3. Hospitality Information Management, Networks and Systems
  4. Hospitality Computer-Based Education
  5. Data Mining Analysis in the Hospitality Industry
  6. Cruise Management

4.3. COURSES TAUGHT AT OTHER INSTITUTIONS

  1. Business Statistics, Qingdao University, Qingdao, China
  2. Tourism Management: Futuristic Approach, University of International Business and Economics
  3. Information Technology (FASTIP, Durres, Albania)
  4. Computer Skills for Business (Institute Paul Bocuse, Lyon, France)
  5. Hospitality Technology Applications (Institute Paul Bocuse, Lyon, France)
  6. International Food and Beverage Management (Institute Paul Bocuse, Lyon, France)
  7. Cost Control Systems in Hospitality (Institute Paul Bocuse, Lyon, France)
  8. Business Computing (Institute Paul Bocuse, Lyon, France)
  9. Business Computing (Bilkent University, Ankara, Turkey)
  10. Hospitality Technology Applications (Bilkent University, Ankara, Turkey)
  11. Customer Relationship Management (Swiss School of Tourism and Hospitality, Chur, Switzerland)
  12. Electronic Marketing and Business for Hospitality (Hospitality Training Association, Brisbane, Australia)
  13. Technology for Tourism Organizations (Swiss School of Tourism and Hospitality, Chur, Switzerland)
  14. Food & Beverage Cost Control (Mersin University, Mersin, Turkey)
  15. Lodging Management (Mersin University, Mersin, Turkey)
  16. Catering Management (Mersin University, Mersin, Turkey)

4.4. SEMINARS GIVEN AT OTHER INSTITUTIONS

  1. Leadership, Shandong University, Jinan, China, 2015
  2. How to get admission to Top 50 Universities in USA, Shandong University, Jinan, China, 2015
  3. How to get admission to Top 50 Universities in USA, University of International Business and Economics, Beijing, China, 2015
  4. E-Tourism, Shandong Normal University, Jinan, China, 2014
  5. Tourism Technology Applications, Nankai University, Tianjing, China, 2014
  6. Information Technology in Business, Xiamen University, Xiamen, China, 2014
  7. How to get admission to Top 50 Universities in USA, Istanbul University, Istanbul, Turkey 2014
  8. International Business Opportunities in USA, Paul Bocuse Institute, Lyon, France, 2014.

4.5. TEACHING HONORS AND AWARDS

  1. The John Wiley & Sons Innovation in Teaching Award by International Council on Hotel, Restaurant and Institutional Education, 2009.

The John Wiley & Sons Award for Innovation in Teaching award recognizes an International CHRIE member for the individual’s implementation of innovative, creative, and effective teaching techniques in hospitality education at the high school, diploma, or college/university level.

  1. Excellence in Teaching Award, University of Delaware, 2009.

This award is given each year to one faculty member in the University of Delaware. The faculty members are nominated by students. It is the highest teaching award that the University gives to their faculty members.

  1. Exemplary Use of Technology in Teaching Award, University of Delaware, 2008

4.5. DEVELOPMENT OF CREATIVE TEACHING TOOLS

Experimental Guestroom (X-Room)

Dr. Cobanoglu was the founder and manager of experimental guestroom (X-Room) at the University of Delaware’s teaching hotel, Courtyard by Marriott between 2007 and 2010. Dr. Cobanoglu created X-Room in the summer of 2007, after his promotion to Associate Professor. X-Room is a testing room for new technologies and systems. All of the technologies tested in X-Room have been donated by vendors (the value of these systems are more than $100,000). This room was integrated into Dr. Cobanoglu’s teaching. In this room, students learned about hospitality technology hands-on. In addition, a group of students, X-Room Scholars, worked with Dr. Cobanoglu to improve the technologies tested in X-Room and collected data from guests who stay in X-Room. This data was used for research purposes. X-Room also integrated faculty and students in other majors. For example, students in Graphical Design were involved in designing the logo of X-Room. In addition as a teaching and research tool, X-Room generated publicity worth more than 1 million dollars in major leading TV channels, newspapers, and magazines including BBC, NBC, ABC, New York Times, Chicago Tribune, Boston Globe, Futurist Magazine. Dr. Cobanoglu has been invited around the world as a speaker to share his experience in developing X-Room as a teaching tool.

International Cruise Management Course with Partnership with Carnival Cruise Lines

Dr. Cobanoglu developed an international cruise management class at the University of Delaware and University of South Florida Sarasota-Manatee. He has been teaching this class for more than 10 years in Bahamas/Caribbean and Europe. This class has a unique approach in which the class is offered as a blended method where the theory part of the class is held online (via Blackboard or Canvas) and the face-to-face component is done during an actual cruise. Carnival Cruise Lines and Costa Cruise Lines were chosen as a partner. The students are taken to an actual cruise where they are involved with variety of activities. The class includes hands on activities where the students are required to do research on the impact of cruise industry on guests, staff members and local economies and destinations.

5. SCHOLARSHIP

5.1. REFEREED JOURNAL ARTICLES & RESEARCH NOTES

  1. Berezina, K., Semrad, K. J., Stepchenkova, S. & Cobanoglu, C. (2016) The managerial flash sales dash: Is there advantage or disadvantage at the finish line? International Journal of Hospitality Management (Accepted).
  1. Ali, F., Amin, M, and Cobanoglu, C. (2015). An Integrated Model of Service Experience, Price, Emotions and Satisfaction: An Empirical Analysis in the Chinese Hospitality Industry. Journal of Hospitality Marketing & Management. Available Online:
  1. Malan, G., Cobanoglu. C., Waldo, D., & Yang, W. (2015). Managing with Style: An Analysis of Work Style of Hotel Managers. Journal of Human Resources in Hospitality and Tourism, 14, (1), 90-105.
  1. Bilgihan, A., Nusair, K., Okumus, F., & Cobanoglu, C. (2015). Website features, online customer experience and e-loyalty.The Service Industries Journal. DOI:
  1. Berezina, K., Bilgihan, A., Cobanoglu, C., & Okumus, F. (2015). Understanding satisfied and dissatisfied hotel customers: Text mining of online hotel reviews. Journal of Hospitality Marketing & Management. DOI: 10.1080/19368623.2015.983631
  1. Cobanoglu, C., Yang, W. Shatskikh, A. & Agarwal, A. (2015). Are Consumers Ready for Mobile Payment? An Examination of Consumer Acceptance of Mobile Payment Technology in Restaurant Industry. FIU Hospitality Review, 31 (4).
  1. Bilgihan, A., Berezina, K., Cobanoglu, C., & Okumus, F. (2014). The information technology (IT) skills of hospitality school graduates as perceived by hospitality professionals. Journal of Teaching in Travel and Tourism. (In-Press)
  1. Malan, G., Cobanoglu, C., Waldo, D. & Yang, W. (2014). Managing with Style: An Analysis of Work Styles of Hotel Managers. Journal of Human Resources inHospitality & Tourism, 13 (2), 190-209
  1. Law, R., Buhalis, D. & Cobanoglu, C. (2014). Progress on information and communication technologies in hospitality and tourism. International Journal of Contemporary Hospitality Management, 26, (5).
  2. Bilgihan, A., Karadag, E., Cobanoglu, C. & Okumus, F. (2013). Biometric Technology Applications and Trends in Hotels. FIU Hospitality Review, 31 (2). (Research Note)
  1. Bilgihan, A. & Cobanoglu, C. Nusair, K. & Okumus, F. (2013). A Quantitative Study Exploring the Difference between Gaming Genre Preferences. The Computer Games Journal, 2 (1) 19-40.
  2. Cobanoglu, C. & Berezina, K. (2012). Pacific Rim Bangkok Hotel needs a new Property Management System. Journal of Hospitality & Tourism Cases, 2 (1). (In Press)
  3. Berezina, K., Cobanoglu, C., Miller, B.L., & Kwansa, F.A. (2012). The Impact of Information Security Breach on Hotel Guest Perception of Service Quality, Satisfaction, Revisit Intentions and Word-of-Mouth. International Journal of Contemporary Hospitality Management, 24(7), p. 991-1010.
  4. Atadil, H. A., Berezina, K., Yilmaz, B. S., & Cobanoglu, C. (2012). An Analysis of the Usage of Facebook and Twitter as a Marketing Tool in Hotels. Dokuz Eylül University Journal of Faculty of Business. 11(2), p. 119-125.
  1. Cobanoglu, C., Bilgihan, A., Nusair, K. & Berezina, K. (2012). The impact of Wi-Fi service in restaurants on customers’ likelihood of return to a restaurant. Journal of Foodservice Business Research, 15 (3), p. 285-299

16.Cobanoglu, C., Berezina, K., Kasavana, M., & Erdem, M. (2011). The Impact of Technology Amenities on Hotel Guest Overall Satisfaction. Journal of Quality Assurance in Hospitality and Tourism, 12 (4),p. 272-288.

  1. Cobanoglu, C., & Berezina, K. (2011). The Impact of the Use of Blogs on Students’ Assignment Engagement. The Journal of Hospitality, Leisure, Sport & Tourism Education, 10 (1), p. 99-105.

18.Cobanoglu, C., Ayoun, B., Connolly, D., & Nusair, K. (2011). The effect of information technology steering committees on perceived IT management sophistication in hotels. International Journal of Hospitality and Tourism Administration, 14 (1).

19.Berezina, K. & Cobanoglu, C. (2010). A Financial Analysis of Payment Card Industry Compliance Journey of a Hotel: A Case Study. Journal of Hospitality Financial Management, 18 (2), p. 1-23.

20.Cobanoglu, C., Ciccarelli, S., Nelson, R., DeMicco, F. (2010). Using global positioning systems as a marketing tool: An analysis of U.S. Consumers’ use and perceptions. Journal of Hospitality Marketing and Management, 19 (6), 556 — 574.

21.Nusair, K., Parsa, H.G., & Cobanoglu, C. (2010). Building a model of commitment for Generation Y: An empirical study on e-travel retailers. Tourism Management, 32 (4), 833-843.

22.Bilgihan, A., Cobanoglu, C., & Miller, B. (2010). Importance-Performance Analysis of Guest Entertainment Technology Amenities in the Lodging Industry. FIU Review, 28 (2).

23.Demirciftci, T., Cobanoglu, C., Beldona, S. & Cummings, P. (2010). Rate parity: A study of 4 and 5 diamond hotels in the U.S. lodging industry. Journal of Hospitality Marketing and Management, 19 (4) 295-308.

24.Karadag, E., Cobanoglu, C. & Dickinson, C. (2009). The Characteristics of IT Investment Decisions and Evaluation Methods Used In the U.S. Lodging Industry. International Journal of Contemporary Hospitality Management, 21 (1), 52-68.

25.Kalkan, K., Kwansa, F., & Cobanoglu, C. (2008). Payment Card Industry Data Security Standards (PIC DSS) Compliance in Restaurants. The Journal of Hospitality Financial Management, 16 ( 2).

26.Mozeik, C., Beldona, S., Cobanoglu, C., & Poorani, A. (2008). The Adoption Of Restaurant Based E-Services. Journal of Foodservice Business Research, 12 (3), 247-265.

27.Cobanoglu, C., Corbaci, K., Tepeci, M., & Unur, K. (2008). An empirical study of perceived management and leadership skills of hotel managers. Journal of Social Sciences of Celal Bayar University, 6 (2), 23-42.

28.Beldona, S.Cobanoglu, C. (2007). Importance-Performance analysis of guest technologies in the lodging industry. Cornell Hotel and Restaurant Administration Quarterly, 48, (3), 299-312.

29.Moreo, A., Cobanoglu, C., & DeMicco, F. (2007). A comparative analysis of restaurant websites and hospitality school restaurant websites. Journal of Hospitality and Tourism Education, 19 (3), 40-47.

30.Cobanoglu, C.& DeMicco, F. (2007). To be secure or not to be: This is the question! A critical look at hotel’s network security. International Journal of Hospitality and Tourism Administration, 8 (1), 43-59.

  1. Cobanoglu, C. (2007). A critical look at restaurant network security: Attacks, prevention tools, and practices. Journal of Foodservice Business Research, 10 (1). 31-50.

32.Cobanoglu, C. (2006). An analysis of blogs as a teaching tool as perceived by hospitality management students. The Journal of Hospitality, Leisure, Sport & Tourism Education, 5 (2), 83-88.

  1. Cobanoglu. C., Dede, P., & Poorani, A. (2006). An analysis of skills and competencies of full service hotel technology managers. Journal of Teaching in Travel and Tourism, 6 (4), 19-35.

34.Cobanoglu, C., Demirer, I., Kepeci, B, & Sipahioglu, S. (2006). The impact of technology in hotels: a case study of Istanbul and Ankara hotels. Anatolia: An International Journal of Tourism and Hospitality Research, 17, (2). 318-322

  1. Cobanoglu, C., Powley, J., Cetinkaya, A. S., & Cummings, P (2006). Online travel purchases from third-party travel web sites. In M. Kozak & L. Andreu (Eds.), Progress in Tourism Marketing, (55-70). Oxford, U.K.: Elsevier.
  1. Cobanoglu, C., Moreo, P. J., & Wood, D. F. (2004). Hospitality research: A comparison of industry professionals’ and educators’ perceptions. Journal of Hospitality and Tourism Education, 15 (4), pp. 20-30.
  1. Cobanoglu, C. & Cobanoglu, N. (2003). The effect of incentives in web surveys: application and ethical considerations. International Journal of Market Research, 45 (4), pp. 1-14.

38.Cobanoglu, C., Corbaci, K., Moreo, P., & Ekinci, Y. (2003).A comparative study of the importance of hotel selection components by Turkish business travelers. International Journal of Hospitality and Tourism Administration, 4(1), pp. 1-22.