Classification: OFFICIAL

Derby City Council Governor Support Services – User Survey

How well are we doing?

Governor Support Service, The Council House, Corporation Street, Derby DE1 2FS

The team:

Jayne Hadfield – Governor Support Manager – 01332 640364

Elaine McLean – Governor Support Officer – 01332 640345

Persha Ward – Governor Support Assistant – 01332 640352

or and Follow us@DerbyGovs

We welcome your views on the support you receive in your role as a School Governor. We will use your feedback to help us improve our service to you. All details will be treated confidentially. The questionnaire should take a few minutes to complete. Please return the questionnaireby post, school bag or email to Governor Support by 26 October 2015. Thank you for your time.

You can return the questionnaire in one of the following ways:

by post

Governor Support Service, The Council House, Corporation Street, Derby DE1 2FS

by email

You can visit our School Information Portal to find a word version of the questionnaire which you can complete and email to us at

Or via School in the School bag.

Please return your completed form by 26 October 2015

Signed...... Governor Type......

School...... Date......

Providing a good quality service is one of they key aims of Derby City Council GovernorSupport and Improvement. The quality of some aspects of our service (e.g. training) is routinely monitored on an on-going basis but this questionnaire gives you an opportunity to tell us what you think about other areas of our work. We would be very grateful if you would considereach area below and use the following scale to rate the service you have received:

1 – Very Satisfied 2 – Moderately Satisfied3 – Moderately Dissatisfied

4 – Very Dissatisfied 5 – No experience on this

If you have any additional feedback on areas covered by this questionnaire, please use the 'comments' box or add a separate sheet if you need more space.

*Delete as applicable throughout the document

  1. Information and Advice

  1. Customer Care
  1. Governor Training
  1. Future planning

The following questions will help us plan our future training programmes and governor recruitment/retention strategies.

How confident are you in these areas of your role? / Not very confident / Reasonably confident / Very confident
Your roles and responsibilities
Monitoring and evaluation
Appropriate support and challenge
Governing body self-evaluation
Ofsted requirements
Exclusions
Finance
Performance Management
Staff recruitment
Chairing meetings
Understanding data
Equalities and inclusion
Health and Safety
Safeguarding
Child Protection
SEND
Looked After Children
Curriculum Development
  1. Overall Assessment on Satisfaction

Overall how doyou rate the COMPLETE service that is provided by the Governor Support team at Derby City Council? (Tick one box)

If you have any further comments or suggestions please use the space below:

Thank you for your time.

Classification: OFFICIAL

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Derby City Council Governor Support User SurveyAugust 2015