Victim Support

Job Description

Job Title: IDVA Service Team Leader(fixed term until 31st March 2012)

Department: Tower Hamlets (Based in Forest Gate)

Reporting to:Senior Service Delivery Manager

Responsible for: IDVAs and DV Services

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1. Main purpose of the job

  • Responsible for teamleadership and the development and maintenance of services to victims of domestic violence livingin Tower Hamlets
  • To ensure the highest standards of service delivery in accordance with Victim Support’s policies, business process, priorities and business plan, CAADA criteria for delivering IDVA services and the service level agreement with the services funders.
  • To ensure compliance with the Service level Agreement and performance targets.
  • To ensure that the service prioritises the safety, security and dignity of service users and their children
  • To assist the SSDM to complete funding applications and tenders for DV services

2.Main Duties and Responsibilities

  • Responsible for managing, supporting and supervising the staff delivering the service
  • To ensure that allinformation kept about clientsis accurate, appropriateand kept up to date
  • Responsible for writing and returning monitoring reports to funders in accordance with the service level agreement
  • Ensuring IDVAs are meeting their performance targets and that agreed outcomes, and outputs are met by the service.
  • Responsible for the smooth running of the service, ensuring that referral and allocation processes are managed in the best interests of clients and prioritise the safety of those at highest risk
  • To increase access to the service by maintaining and developing relationships and referral pathways with local statutory, voluntary and community organisations
  • To attend and participate in the local MARAC ensuring that the needs wishes and priorities of victims are heard and respected
  • To ensure that the service meets its responsibilities as set-out in local partnership agreements and protocols and is accountable to partners and stakeholders.
  • Responsible for theprofessional development of staff delivering the service
  • To understand and implement Victim Support policy relating to the protection of children and vulnerable adults and to follow local safeguarding procedures
  • To maintain a restricted caseload
  • To maintain a high standard of IDVA services at the Specialist Domestic Violence Court
  • To ensure that the service is represented at all local forums and partnerships as appropriate
  • To work as part of a wider team and with other Victim Support Staff and projects

3.Health & Safety

To ensure that staff delivering the service work in accordance with all Victim Support policies relating to health and safety, including Victim Support’s Lone Working Policy.

4.Equal Opportunities

To ensure that the service is delivered in accordance with Victim Support’s equal opportunities policy and values, and proactively promotes inclusion and equal access in all aspects of its work

5. Any other such duties that may be required from time to time to assist the SSDM

Glossary of Terms

IDVAIndependent Domestic Violence Advisor

CAADACo-ordinated Action Against Domestic Abuse

MARACMulti Agency Risk Assessment Conference

DVDomestic Violence

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Person Specification

Job title:IDVA Service Team Leader

Department:Tower Hamlets

Experience
  • Experience of working directly with high risk victims of domestic abuse within an IDVA service (s)
  • Experience of working within a multi-agency framework
  • Experience of managing staff and/ or volunteers (s) and of project management (s)
  • Experience of delivering services in diverse communities
  • Experience of delivering presentations
  • Experience of collating information, including statistical data and completing monitoring reports
  • Knowledge
  • CAADA IDVA training
  • Knowledge and understanding of the impact of domestic violence on victims and their children
  • Knowledge and understanding of the criminal justice system (s)
  • Knowledge of the legal, civil and criminal protection available for victims of domestic violence and their children including people with no recourse to public funds and people at risk of forced marriage (s)
  • Understanding of the impact of domestic violence and the barriers to accessing support and protection faced by some people in respect of their gender, sexual orientation, ethnicity, culture, religion, age, disability or other individual difference(s)

Skills

  • Ability to manage and develop an IDVA service in accordance with CAADA minimum standards
  • Ability to advocate effectively on behalf of clients (s)
  • Ability to manage and develop referral allocation and case management systems that prioritise the safety of clients
  • Ability to maintain client confidentiality in all aspects of the service
  • Excellent oral and written communication skills, including the ability to produce clear and concise written reports (s)
  • Ability to support, supervise and motivate employees and volunteers
  • Ability to plan, prioritise and organise workload
  • Ability to work on own initiative and as part of a team
  • Good IT and administrative skills. Including Word, Powerpoint and Excell
  • Ability to develop and maintain effective relationships with statutory agencies
  • Ability to respond to a changing environment and to manage change (s)
Other
  • Commitment to the aims and values of Victim Support
  • Current enhanced CRB (s)
  • Occasional out-of-hours work
  • This post is open to women only under the Sex discrimination Act 1975, section 7 (2)