ROLE PROFILE

Job Title: Revenue AccountsAdministrator / Date role profile reviewed: July 2014
Reports to:Revenue Accounts Team Leader /

Department / Business Area: Finance

Role Purpose:Travel professional, responsible for auditing and reporting of BSP correspondence, whilst investigating issues that have affected the financial reporting following ticket issue and bringing the matter to a satisfactory conclusion for company.
ACCOUNTABILITIES
Key Result Areas (+%) / Key Tasks / Performance Indicators/metrics
Profit /
  • Ensure that all audit work is investigated thoroughly and within the agreed timescale
  • Ensure that Agency Debit Memos/Agency Credit Memos are challenged where appropriate within the 14 day deadline
  • Ensure that their work is completed to the required standards in order to minimise losses
  • To work with the Revenue Accounts team leader to identify ways that losses and errors can be reduced
/
  • Accurate processing of data
  • Checking all details accurately to ensure losses are kept to a minimum
  • Reduction in ADM value

Operational /
  • Dealing with complete Revenue Accounts process
  • Identification and pursuit of valid airline claims
  • To work within the deadlines & priorities agreed by the Revenue Accounts Team Leader
  • Assisting Revenue Accounts Team leader in implementing new systems and ideas
  • Ensure all Agency Debit Memo/Agency Credit Memo data is entered into database and filed according to status
  • Assist and advise Revenue Accounts Team Leader with BSP issues and the reporting of airline documents to each individual airline
  • Ensure all Airline BSP documents are entered into database and are filed according to status
  • Assist in producing reports to the business
/
  • Providing accurate information so that situations can be dealt with in a timely fashion
  • Meeting agreed deadlines – both as an individual and as a team
  • Staff are multi-skilled to be able to cover all aspects of the position
  • Developing skills and knowledge of less experienced members of the team

Communication /
  • Liaising with internal/external customers
  • Dealing with complete Revenue Accounts process in a customer focused and sympathetic manner
  • Support & liaise the other areas of the business:
  • Ticketing
  • Fares
  • Supplier Lead Amendments
  • Refunds
  • Call Centre (Travel sales Consultants & Sales Team Managers)
  • Communicates well at all levels and shows respect to customers and colleagues alike. Takes responsibility for colleagues work in their absence and displays a ‘can do’ attitude at all times
  • Shares new information with colleagues to improve the overall team knowledge and standards
/
  • Effective communication with internal and external customers
  • Positive external/internal customer feedback
  • Mentoring and coaching new team members
  • Ensuring a continued high level of customer service

PERSON SPECIFICATION

CAPABILITIES PROFILE – leadership, management or personal skills/knowledge, qualities

Essential:
  • Attention to detail
  • Excellent communication and negotiation skills
  • Self motivated
  • Supports the team and motivates them to ensure they perform to the best of their ability against the required competence for the job
  • Customer focussed
  • Numerate
  • Positive attitude
  • Ability to analyse statistics and situations with a view to building strategies
  • Ability to work cross department
/ Desirable:
  • Meets or exceeds personal objectives
  • Works accurately to maximise profit and prevent loss
  • Deals effectively with the finance processes
  • Gives accurate information, both verbally and in writing
  • Self Motivated with a ‘can do’ attitude
  • Reliable self starter
  • Works as part of a team and supports colleagues to achieve team goals
  • Drives own development
  • Training records indicate that staff have attended the relevant training

CAPABILITIES PROFILE – technical skills/knowledge

Essential:
  • Microsoft Office
  • Excel
  • Word
  • Outlook
/ Desirable:
  • Microsoft Office
  • Travelport
  • Travelink
  • Legacy Systems
  • Cobol
  • BSPlink
  • RexII
  • Buzz

EXPERIENCE & TRACK RECORD

Essential:
  • Excellent written and verbal communication skills
  • Legacy Systems
  • Cobol
  • BSPlink
  • Excellent written and verbal communication skills
  • Excellent geographical knowledge
  • Developing skills for junior members of the team
  • Good judgement and decision making skills
  • Good analytical skills
/ Desirable:

QUALIFICATIONS, TRAINING, PROFESSIONAL MEMBERSHIPS or ACCREDITATIONS

Essential: / Desirable:
ORGANISATIONAL INFORMATION
Direct reports:
Interfaces with: / Resources, Scale and Scope of Role, Location and any Travel factors:

Employee:______Date: ______

Manager: ______Date: ______