Job Title: Registered Care Coordinator / Service: People
Post Number: / Division: Adult Services
Grade: 8 / Business Unit/Section: Regulatory Services/The Lilacs Resource Centre
Overall Purpose of Job:
To provide a range of personal and social care services 365 days a year 24 hours a day to meet the complex individual needs of service users. To act in a supervisory capacity to staff, service users and to carry out the day-to-day management of the service within an agreed shift pattern.
Main Responsibilities:
1 / Support individual service users/carers in preparation for assessment and service provision. This may include doing assessments at Scunthorpe General Hospital. Undertake within the context of establishing core information for the formulation of individual support programmes
2 / Supervise the preparation, implementation and review of individual support plans, to ensure maintenance and/or development of level of independence as appropriate.
3 / Responsibility for dealing with medication queries in accordance with departmental policies and procedures. Supervising staff that have responsibility for administering prescribed medication and being responsible for the collection of repeat prescriptions as appropriate.
4 / Manages and advises staff in supporting service users with complex needs. To undertake skills assessment, risk assessments and to compile complex reports
5 / Attends/participates, or chairs meetings/case conferences/reviews as required and ensure that information required is readily available and up-to-date.
6 / Works to departmental policy with the relevant client group.
7 / Participates and facilitates in staff training and development
8 / Participates in the recruitment of staff
9 / Manages the deployment and supervision on a day-to-day basis of a staff group
and carry out staff appraisals.
10 / Monitors budgets on a day to day basis. Has a lead responsibility on specific issues, e.g. staff training and development, quality assurance and health and safety
11 / Deputises for Registered Manager Intermediate Care as appropriate
12 / To undertake administrative tasks including the preparation of information for
Management and recording of action planning for concerns/comments/complaints
13 / To ensure appropriate IT information and service specific information is accurate and that all staff are inputting appropriate data
14 / To ensure all documentation regarding individuals is accurate and that all relevant communication has been dealt with accordingly including issues of concern
15 / To contribute to the maintenance of standards in keeping with the Care Quality Commission
16 / To attend and chair staff meetings, relevant training and to facilitate in house
training and staff induction as required.
17 / Make decisions on service provision working with other professionals, carers and service users to ensure high standards are maintained
18 / In emergencies may be required to provide sleep in cover.
19 / Identify and action safeguarding adult referral and undertake safeguarding adult investigations as required
20 / Flexibility to work over 24hr period (days/nights/bank holidays/shift work) to meet the demands of the service, including training, staff meetings and other daytime activities
Knowledge, Skill and Experience Required:
  • Demonstrate advanced professional knowledge of the users of this service.
  • Experience of working with service user’s and their families
  • Demonstrates continuous professional development
  • Has NVQ Level 4 (or equivalent) and/or a management qualification to meet regulators requirements
  • Experience of managing staff teams and services including recruitment, supervision, appraisal, staff development and disciplinary processes are followed
  • A good knowledge and understanding of policies and relevant health and social care legislation.
  • Skills to ensure that the standards are upheld within the team, and new initiatives are fully integrated into the teams’ developments.
  • Experience of Multi-agency partnership working.
  • A good understanding in all aspects of Safeguarding adults
  • Has a good understanding of managing complex case issues, including those involving full multi agency involvement
  • Excellent verbal and written communication skills including the ability to record information
  • Understands the implications of managing staff in remote locations
  • Knowledge and ability to risk assess and operate lone working procedures
  • Substantial experience in managing a range of assessment systems
  • Ability to work to agreed deadlines
  • Experience of analysing complex information and data and prepare reports for a range of audiences including performance management information
  • Experience in meeting the needs as directed by the inspection body to comply with registration requirements
  • Basic knowledge of the Mental Capacity Act and Deprivation of Liberty and their implications on service delivery/individual cases
  • Basic knowledge of the Caldicott implications and how this can be monitored and maintained
  • Ability to motivate and lead staff
  • Good level of IT skills and understanding of effective IT systems
  • Able to confidently deliver training to a diverse audience in relation to social care
  • Knowledge of National Care Standards, Care Planning Process and quality management awareness.
  • Ability to work on initiative
  • Have a good understanding of budgets and managing on a day to day basis
  • Ability to transport self around North Lincolnshire to various health and social care locations in accordance with service need

Creativity and Innovation:
  • Promoting innovating ways to support the needs of the service user and their carer’s, working with all members of the multi disciplinary team and other partners.
  • To work in partnerships to develop and implement policies and local/national service drivers, which may impact on how we deliver services
  • To advise on and manage complex case issues
  • To seek alternatives to unresolved practice issues through innovative problem solving
  • Promotes and encourages innovative solutions to develop person centred support solutions, encouraging managed risk taking
  • Identifies a range of opportunities to develop staff team
  • To deliver presentations and training materials to a diverse audience
  • Ability to react and respond immediately to resolve situational demands
  • Develop policies, procedures and guidelines specific to service users and staff in line with health and safety
  • Using technology to implement rota management ensuring best value
  • Use innovative communication and consultation methods to manage staff in remote locations
  • Using innovation to ensure adhere to working time directive to cover 24 hour period of work for staff
Decision Making:
  • Responsible for the day-to-day deployment of resources and staff in order to meet service demand and service specification
  • Responsible for ensuring policies and procedures are adhered to by team members and takes appropriate action in respect of non-compliance
  • Make decisions, which may affect the lives and experiences of the service users and their families including responses including complex case management.
  • Establishes the level of support which may be delivered
  • Make decisions on initial referrals as a safeguarding investigator & action as appropriate.
  • Autonomy to make decisions outside normal working hours
  • Responsible for ensuring the team receives all appropriate information and training to enable them to work within relevant policies, procedures and legislation
  • Responsibility for prescribed medication issues and compliance with Care Quality CommissionGuidance relating to quality assurance
  • To deputise in the absence of the Registered Manager Intermediate Care within delegated Registered Care responsibilities

Contacts and Relationships:
  • Maintaining and develop relationships on behalf of North Lincolnshire Council with all agencies using effective communication skills to persuade and motivate:
  • Using sensitivity, tact and persuasion when dealing with a range of issues as presented by a various groups, users and their carers.
  • Maintain and promote good working relationships with social and health care agencies, statutory, voluntary and independent sector including Advocacy Services Benefits Agency, Housing, General Practitioner, Health practitioners including District Nurse, Emergency Care Practitioners Emergency services etc.
  • Contact with Human Resource staff for exchange of information and support on all staff issues of a contentious and difficult nature
  • Refer to senior managers for guidance on specific tasks or on particular complex issues

Responsibility for Resources: (to include approximate value, sole or shared responsibility and for what percentage of their working hours away from their designated base)
  • Will be away from base 30% of time to attend meetings etc
  • Responsibility for security of premises including being a keyholder
  • Responsibility for security of premises and staff whilst on duty
  • Shared responsibility for imprest and comforts fund. (Approximate value £200)
  • Shared responsibility for safe.

WORK ENVIRONMENT
Work Demands:
  • Required to set priorities and meet deadlines that are open to change and frequent interruption due to needs of service users, families and managerial demands
  • Requirement to ensure deadlines are met by the team as a whole and that conflicting demands and pressures are prioritised
  • Responds to safeguarding investigations as required
  • Responds to emergencies and management of complex cases
  • Managing a diverse workforce with conflicting demands and pressures whilst responding to service issues on a daily basis
  • Is available and rota’d to work weekends and unsociable hours including bank holidays
  • Need to be flexible to meet demands of the service, which includes working unsociable hours within Regulatory Services.

Physical Demands:
  • Dealing with moving and handling issues as key trainers
  • Moving/handling people in line with current moving and handling policies
  • Normal physical demands on a daily basis, e.g. walking, stooping, bending and using equipment appropriately
  • Using hoisting equipment in different environments (i.e. carpeted and non carpeted areas)

Working Conditions:
  • Working with services users, families and carers
  • Assisting service users with personal care tasks
  • On occasions the working environment can be quite warm, as older people can feel the cold and need to be kept warm.
  • May be required to work at other health and social care locations, including service user’s homes eg for home visits, escorting service user’s to appointments, doing assessments and training

Work Context:
  • Potential daily risk associated with service users, family contact e.g. physical/verbal aggression.
  • Some risk in relation to infections.
  • Minimal exposure to cigarette smoke as service users have a designated room.

Position in Organisation:
Indicate how many staff the post is directly accountable for: Up to 16

Does the postholder manage the posts Yes

OR
Does the post holder supervise the posts No
Are posts in more than one location? No
Is the supervision/management shared with another post in the structure? No
Please indicate which post(s)

Note:

Post holders will be expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties, which reasonably correspond to the general character of the post and are commensurate with its level of responsibility. This job description is provided for guidance only and does not form part of the contract of employment.

Date of Job Description …..JAN 2013…………………………….

Date copy sent to Post holder …………………………………………….