Dear Spirit Medical Systems Group Dealer/ Representative,
Welcome to the Spirit Medical Services Group family! I would like to personally thank you for your decision to represent Spirit Medical rehabilitation equipment. As you know, it does not matter what kind of equipment you sell, whether it is treadmills or tractors, if it needs technical support it is only as good as the service team and their protocols that support them. I want you to know that at Spirit Manufacturing service and support is taken very seriously. With this in mind, a protocol design has been developed with your customer’s satisfaction as the number one priority and in which you and your understanding play an integral role.
It is important that you fully understand how Spirit Medical products are supported through our Technical Services Department.To ensure our mutual success in maintaining satisfied customers with well operating machines assisting them in offering strong clinical care, it is important that you help us make sure that you and your customer are familiar with our system.
For your reference please find attached, the following documents and pieces of information that we feel will be greatly beneficial to you and your customers.If you as the dealer understand our policies and procedures it will greatly enhance the experience that the customer will have in the event that they require help from the Technical Services Department.
1. You will find an example of a warranty registration card. This registration card is included with all new Spirit Medical equipment. Once the customer has taken delivery of their equipment, they should enter the requested information and return the card to our offices. This will register their equipment in our warranty system and will help expedite the warranty process if they encounter problems with the equipment.
2. How to Obtain Warranty Parts and Service. This is a document that you may copy and distribute to your customers so that they may better understand how to get warranty and technical support if they have any problems with their Spirit Medical equipment. It gives a brief overview on how the service process works when a customer encounters a problem with their Spirit Medical equipment.
3. Spirit Medical Warranty Policy. This document is intended to give you, as a Spirit Medical dealer, the information that you need to know in order to make sure your customers get their warranty issues handled efficiently.It also explains how you receive the proper credit for any warranty work performed on Spirit Medical equipment by you or your staff.
4. Request For Warranty Labor Credit. This form that must be completed and submitted to the Technical Services Department in order to have the Request for Labor Credit processed on any warranty services that your company performs.
Once again, I value your commitment to excellence in rehabilitation and therapy equipment and thank you again for your decision to become a dealer for Spirit Medical. We are committed to our mutual success and strive to make your experience with us fun, satisfying and financially successful.
Sincerely,
Byron Neal, Technical Services Manager
SpiritMedical Services Group
870-336-2039