DC NET Transportation Provider Frequently Asked Questions (FAQs)
How do I join MTM’s DC network?
MTM’s transportation provider recruiting process consists of application, credentialing, and contracting phases. You will work with a designated Contract Representative to successfully complete each phase. For more information and to join our network, clickhere.
Does MTM have standards for driver qualifications, motor vehicle records (MVR), and CPR, defensive driving, or passenger assistance training?
Members of MTM’s transportation provider network must have specific credentialing and qualifications, including training elements. Clickherefor more information about the credentialing and contracting process, andherefor details on training requirements.
How does MTM send trip assignments to transportation providers?
MTM communicates trip assignments and details to transportation providers electronically through our Electronic Trip Download (ETD) system. Providers also receive a fax for the first 30 days of their contract with MTM to ensure that all trips are received and allow the provider to become comfortable with ETD system.
What happens if a member is a no show or cancels at the door during the pick-up?
MTM does not reimburse transportation providers for member no shows. After MTM confirms the trip, you should also confirm the transport and pick-up time with the member on the day prior to the scheduled trip. If a member indicates that they won’t be attending their appointment at that point in time, you should cancel the trip through our Provider Trip Management (PTM) application.
What if I receive inaccurate trip or member information?
All information that you receive for trips assigned to your company will be verified by MTM with the member and facility. Therefore, it is as accurate as possible when it is sent to you. However, you should confirm the trip pick-up and drop-off locations and times during your pre-trip confirmation call to the member. If you find an error in the provided information during this call, you should notify our Transportation Provider Helpdesk as quickly as possible at 1-877-892-3997 o ensure you receive proper payment.
What are MTM’s rates for trips?
All details regarding rates are discussed and determined with transportation providers on an individual basis.
What kind of insurance coverage does my company need to have?
All transportation providers must have general and automobile liability policies of no less than $1,500,000 each. MTM must be listed as a Certificate Holder and Additional Insured on both polices. Additionally, your company must hold worker’s compensation insurance that meets state requirements.
Who assigns zip codes for routing trips? Do I have a choice in the zip codes my company receives?
MTM enters sub-locations into our system to determine your facility’s location. Both the exact location and zip code can be entered to reflect where your vehicles are stationed. This is determined through the full questionnaire and review process of the service area you submit to MTM during the contracting process.
Does MTM allow transportation providers to re-negotiate their contracts?
MTM’s provider contract is aligned to reflect RFP and state requirements. We are not able to change the information in the set contract.
Where is MTM’s office located?
MTM’s office is located in DC at 300 M Street SE, Suite 825, and maintains regular business hours of 8 a.m. to 6 p.m., Monday through Friday. The office is located three blocks from the Navy Yard Metro rail station (Green Line).
Who do I contact with questions about trips or my contract?
Questions and comments can be directed to our Transportation Provider Helpdesk at 1-877-892-3997 .
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