/ (724)567-8255 /
PROFILE: /
  • Operating Systems:Windows NT, XP, Vista, and 7, Windows 2000, 2003, and 2008 server, Redhat Linux 4, 5, and 6, UNIX, AIX, and z/OS
  • Databases:MySQL, Microsoft SQL Server 2005 and 2008, Oracle 10g and 11g, Sybase, and Access 2010.
  • Applications: Microsoft Office 2003, 2007, 2010 (Windows), and 2011 (Mac), FrontPage, SharePoint, Visio, Project Manager 2010, Symantics Antivirus Corporate, Adobe Photoshop CS3 and CS4, Adobe Dreamweaver, Visual Traffic, Marketron, Fiserv Cleartouch, Fiserv Prologue, Fiserv WireXchange, SAP, PeopleSoft,Wordpress,Weebly, Wix and many more.
  • Technical Languages (Entry Level): PHP, Java, SQL, and HTML
  • Management: Managed up to 15 personnel on a daily basis for approximately 6 years (experience prior to the U.S. Navy).

EXPERIENCE:

Self-employed; At Sea (May2017 to present) / Web Developer
Expertly developed and manage three WordPress websites Comfort Cruising, Hawaii Nurses Continuing Education, and Zigzag Explorer. Each website target different markets and have different business goals. Integrated Google, Facebook, Bing, and Yandex analytics to better understand website traffic and shape business decisions.Manage social media accounts and marketing promotions, to include, but not limited to, Facebook, Twitter, Google +, MailChimp, and RSS. Graphically design posts and pages using Adobe Photoshop. Put in place standard operating procedure documentation for clients. Provide empowering training courses to teach clients website functionality. Maintain a separate environment to test web changes, before implementing to the live website. Manage hosting, maintain backups, and server operations.
American Savings Bank; Honolulu HI (April 6, 2016 to June 16, 2016) / Contractor
Performed 36 SSAE 16 Type 1, SSAE 16 Type 2, SOC 2 Type 2 reviews to assess vendor information security and business performance in accordance with the National Institute of Standards and Technology (NIST) framework. Duties included, but not limited to; review each vendor for control effectiveness of access to programs and data, change control, program development, computer operations, and cyber security; review complementary user entity controls directly related to services provided and vendor 3rdto4th party complementary user entity control effectiveness; contractual risk evaluation of critical vendor; worked with technology and business owners to collect supportive documentation; completed assessment with a conclusion of findings and recommendations.
KPMG LLP; Honolulu HI (July 9, 2012 to October 2, 2014) / Risk and Compliance IT Attestation Advisory Associate / Project manager
PerformedSOX 404 advisory engagements for the airline, energy, healthcare, education, and financial industry with a focus on general IT controls (access to programs and data, change control, program development, and computer operations). Responsibilities included: evaluating organization’s policy & procedures; internal control environment; testing general IT controls for effectiveness; and providing recommendations for control remediation and/or process improvement. Assist on an SSAE 16 SOC 1 Type II attestation engagements. Specific responsibilities included: evaluating the design and implementation of relevant controls; and performing tests of operating effectiveness over controls at the service organization.
Performed business process standardization techniques to map current processes and evaluate efficiency. Identified key performance indicators to measure the effectiveness of the business process. Developed preventative and detective controls to mitigate high-risk business processes.
Managed advisory projects, client relations, and client meetings to obtain evidence, report status, and estimate budget. Developed and competed deliverables effectively for client milestones. Reviewed client controls to determine the scope of test work. Reviewed prior year work and performed walkthroughs of the current business process to plan evidence requests and time to completion. Executed the audit plan while providing audit status to the client management team. After test work completion, continue to provide support to the client management team.Effectively created policy and procedures related to business processes and implemented standard operating procedures that reflected company policies created with management.
Auburn Technical Assistance Center; Auburn, AL (December 4, 2010 to May 6, 2012) / Project Manager/Software Engineer Consultant
Project lead for software development to enhance productivity and efficiency. Performed basic IT functions and supported contracted IT consultant company to troubleshoot and resolve network issues. Implemented Spider Strategies Scoreboard technology to assist management team with financial, efficiency, quality, and productivity reporting, while utilizing a balance scorecard methodology. Mapped business processes for manufactured product in accordance with ISO 9000 standards.
Marketron Broadcast Solutions; Opelika, AL (September 3, 2008 to December 2, 2010) / Client Service Representative
Provided excellent phone support to worldwide customers for three different business software systems. Utilized my knowledge of networks, hardware, and system configurations to assist customers with basic software support, SQL database management, and accounting. Employed troubleshooting skills to assist customers with technical issues on hosted server platforms, large and small networks. On a daily basis converted highly technical information into easy to understand common language. Developed 50+ knowledge base articles to assist customers from basic procedures to highly technical SQL database and software functions.
United States Navy, USS John Paul Jones (DDG-53); / Petty Officer Second Class,
San Diego, CA (March 31, 2004 to June 30, 2008) / Surface Warfare, Information Systems Technician
Lead administrator that independently managed 12 network servers, 174 workstations and 300 user profiles for over four years. Implemented and administered an Intrusion Detection system for two LANs. Launched a test platform of five vital programs utilizing SQL databases while providing constant feedback and solutions that would ultimately shape Navy-wide standards. Led and trained a team of 13 personnel through the implementation of 25 individual internal websites in addition to five helpdesk databases using Access later upgrading to SQL.
EDUCATION:
  • Auburn University; Auburn AL
Bachelor of Science in Business Administration (May 2012)
Major: Management Information Systems
GPA: 3.33/4.0
President of Alpha Iota Delta Management Information Systems Honor Society (Since 2011-2012)
Secretary of Alpha Iota Delta Management Information Systems Honor Society (Since 2010-2011)
  • Information Technology Certifications through the United States Navy
Network, A+, Windows XP, and Windows Server 2003 / VOLUNTEER SERVICES:
  • KPMG Involve Committee (2012 to 2014)
March of Dimes March for Babies 2013 (Participant), Relay for Life (Participant), and Honolulu Humane Society Pet Walk (Organizer)
  • Junior League of Honolulu: Member (Since May 2014)
  • Hawaii Yacht Club: Volunteer Network Administrator (November 2013 – January 2015)
PROFESSIONAL AWARDS:
  • Two KPMG Encore awards for above and beyondclient services and professionalism.
  • Three Navy Achievement Medals for exemplary performance as a Network Systems Administrator.