CV of Maureen Francis
Maureen Francis
Address: 28 Stafford Road, Kilburn, London, NW6 5YYE-mail addresses: or ;
Tel: 07949 750970
Personal Profile
An administrator with substantial experience in the Higher Education Sector and NHS, with excellent customer care, problem-solving, organisational, leadership, interpersonal and team-working skills. Experienced in working with budgets, taking minutes and working as part of a small team to deliver a project support function.
Skills
Communication
· Able to liaise effectively with a diverse range of people both within and external to the organisation. Led to increased responsibility.
· Able to deal with difficult and demanding people assertively, tactfully, diplomatically and sensitively, while maintaining discretion and confidentiality. Led to promotion.
Planning and Organising
· Time-management skills developed through working under pressure to prioritise work and meet deadlines. Achieved goals, resulting in promotion.
· Successfully project-managed departmental Christmas Party for 162 people on budget of £100 by arranging for staff to cook, bake and buy items. Encouraged participation by planning team games.
Problem-solving
· Diplomatic skills employed to persuade an examiner to commit to the date arranged for a final viva. Led to increased responsibility.
Team-work
· Active and effective team-player. Identifies when help is needed by colleagues and gives encouragement and support which boosts their confidence and self-esteem.
· Shares information and effectively teaches others to perform functions they are not well acquainted with. Developed a user-friendly guide for departmental database which was subsequently utilised to train new staff and assist existing staff.
Information Technology:
· Familiarity with all MS packages; proficient in MS Word to advanced level.
Work Experience
December 2014 - Present PA/Administrative Assistant, Imperial College London
Providing administrative and secretarial support for the academic activities of selected academic groups as directed by the relevant Head of Group/s and the Divisional Manager with the Division of Cancer. Also supporting undergraduate and postgraduate educational activities within the Division, in conjunction with the appropriate Departmental/Divisional Admin teams.
January 2005 - present Secretary/Accounts Clerk, BTM Life Light Project
Assisting the Director with the management of a community project. Duties include servicing the committee by providing papers and itineraries in advance of the meeting, taking minutes, counter-signing cheques, book-keeping and doing the accounts, dealing with any tax queries and submitting the self-assessment form to the HMRC.
July 2013 – November 2014 CCIC Administrator, Imperial College London
Assisted the Director with the running of the Comprehensive Cancer Imaging Centre’s core administrative functions, with links to Imperial College London and the Imperial College Healthcare NHS Trust. Responsibilities included general office Administration, Finance and Human Resources. Was the main point of contact for all enquiries relating to the Imaging Centre, co-ordinating regular reporting on research, recruitment and financial activity to the Director.
April 1998 – May 2013 Departmental Secretary, UCL Medical School
Assisted the Centre Administrator in the provision of comprehensive administrative support to the Centre staff. Included dealing with incoming enquiries to the Centre, managing the diaries of academic staff, typing correspondence, dealing with patient enquiries, typing academic documents, organising travel arrangements to academic meetings, organising speakers for departmental seminars, organising academic meetings, liaising with other centres and departments, ordering supplies and equipment, arranging teaching programmes and examinations, preparing and co-ordinating activities for visiting post-graduate doctors.
Other Work Experience
From September 1988 – April 1998
Trained as Medical Secretary on hospital scheme. Went on to work in St Mary’s Hospital, the Royal London Hospital and the Royal Free Hospital as permanent Medical Secretary, and was a temporary Medical Secretary with Smile Employment Agency intermittently. Duties included typing clinic letters, dealing with patient queries, liaising with a wide range of people at all levels within and outside the organisation.
From July 1981 to September 1988
Worked as a Clinic Clerk, Appointments Clerk/Receptionist and Clinic Receptionist at St Mary’s Hospital. Duties included retrieving patients’ notes, receiving visitors and answering queries, making patient appointments, managing petty cash and reimbursing patients entitled to have their fares refunded for attending hospital.
Education and Qualifications
1 ‘A’ Level in English Literature (C), 1 ‘O’ Level in English Language (A), 1 ‘O’ Level in English Literature (B)
RSA stage 1 typing (pass)
Additional Skills/Training
· Training undertaken at Imperial:- Oracle Grant Enquiries, Introduction to College Finance, Introduction to Content Management Systems, InfoEd training, Safety Training
· Training undertaken at UCL:- Customer Care, Coping with Pressure at Work, Safety Induction, Data Protection, Freedom of Information and Records Management, Effective Working Practices, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access,
· Pitman Business Training Diploma
· Authorised Teacher Certificate,
· Certificate of Achievement in Teacher Training,
Achievements/Experience
· Previous experience as Sunday School Superintendent. Managed the Sunday School with 100 students and 17 staff at local church. Successfully project-managed weekend conference with 60 delegates within budget. Worked with team to prepare the programme, book conference speakers, arrange transportation, accommodation, registration and catering.
· Participated as a guest on Premier Christian Radio on several occasions. The radio station has an international audience.
References available on request