Professional profile

DEDICATED PROPERTY MANAGER and ASSET INSPECTOR with 11+ years of experience in property inspections and management. Passionate about professional development and embracing new challenges. Adept at critical thinking and assimilating new information and procedures with ease. Strong aptitude for creating resourceful and innovative solutions to complex problems and prioritising multiple projects for delivery within strict deadlines. Excellent leadership skills, as evidenced by ability to motivate team members toward achieving individual and collective goals. Patient and dedicated team player with outstanding interpersonal skills, exceptional work ethic and a strong sense of personal integrity. Committed to delivering superior results under high-pressure circumstances and in alignment with company objectives.

Objective

Seeking a challenging Senior Level position in a reputable company. Ideal position would offer opportunities to utilise existing skill sets whilst encouraging further personal and professional development, including full membership of RICS.

Career summary

2014 - Present / Asset Inspector

Responsible to: Property Director

·  Operating as sole Asset Inspector for the Glasgow-based branch

·  Conducting property inspections and management surveys of a wide range of residential developments across Scotland, the North East and North West of England, and London

·  Completing routine block and unit inspections and referring the follow-up reporting of repairs and maintenance issues to the appropriate office based Property Managers in Glasgow, Leeds, and Brighton

·  Overseeing administration of Section 20 works, annual budget, and Service Charge Demand preparations

·  Attending meetings held by Resident, Tenant, and Leasehold committees, in addition to company’s clients, as required

Key Achievements:

Ø  Appointed as key point of contact for registration process of Property Factors (Scotland) Act 2011, ensuring full compliance with Code of Conduct on an annual basis

Ø  Appointed as Line Manager to site staff for developments in excess of 100 units including Caretakers, Porters, and Concierge; performing monthly 1-2-1s, quarterly competency reviews, and annual appraisals

2011 - 2014 / Block Manager

·  Operated as Sole Block Manager for the Glasgow-based branch

·  Coordinated and managed an expanding portfolio of residential Leasehold and tenanted developments across Scotland, North West and Central England, and West Wales

·  Conducted routine block inspections and provided follow-up reporting of repairs and maintenance

·  Supervised administration of Section 20 works, insurance claims, annual budget, and Service Charge Demand preparations

Key Achievements:

Ø  Appointed as main point of contact for Residential Management Companies, clients, lawyers, homeowners and tenants

Ø  Acted as Line Manager to site staff for developments in excess of 100 units including Caretakers, Porters, and Concierge; performed monthly 1-2-1s, quarterly competency reviews, and annual appraisals

Ø  Successfully spearheaded implementation of Property Factors (Scotland) Act 2011 protocols, guiding the company through full registration and ensuring full compliance with Code of Conduct

2007 - 2011 / Property Manager

·  Managed a large portfolio of residential and commercial properties across the West of Scotland

·  Submitted insurance claims, arranged repairs and property inspections, and processed management fees

·  Liaised with clients, solicitors, and landlords, developing strong and lasting business relationships


Career summary continued

2007 - 2007 / Property Administrator

·  Provided administrative support to company Director for an expansive portfolio of properties in West Central Scotland

·  Arranged maintenance repairs, processed management fee payments, communicated with clients, and conducted property inspections

2006 - 2007 / Notice & Orders Co-ordinator

·  Liaised between solicitors, clients, and various local authorities throughout the conveyancing process

·  Enabled solicitor to complete settlements by providing support during the property investigation process

Education and qualifications

IOSH: / Institute of Organisational Safety and Health: Completion of “Managing Safely” course
MIRPM: / Member of Institute of Residential Property Management
AssocRICS: / Associate of Royal Institute of Chartered Surveyors
CIHM: / Member of Chartered Institute of Housing
MCMI: / Member of Chartered Management Institute
Post-Graduate Diploma / Social Housing (Merit) / 2011
Bachelor of Arts (Honours) / Business & Languages (Hons 2:2) / 2004
HNC / Tourism & Languages (Pass) / 2000
Higher / English / 1999
Higher / French / 1999
Higher / German / 1999
7 Standard Grades / Including English and Mathematics / 1996

Institutions:

·  Dundee College, Dundee (Distance Learning; Professional Diploma, 2011)

·  Glasgow Calednonian University, Glasgow (Honours Degree, 2004)

·  Central College of Commerce, Glasgow (HNC, 2000)

Key skills

I.T. Proficiency: / Microsoft Office Suite
Languages: / English (Primary), French (Intermediate), German (Basic), Spanish (Basic)

Personal details

Driver; full UK clean licence; qualified in first aid; excellent health, non-smoker

Interests and activities

Family activities; socialising

References are available on request

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