21, Marsouins Street, Morc. Anna,FLIC-EN-FLACPatriceLe Bon

Sex: Male

Date of Birth: 12th April 1980

Marital Status: Single

Passport Number: 0956718Nationality: Mauritian

NIC Number: L120480301653DTelephone Number: 453 8073

Email Address: Mobile Number: 493 8383 / 796 6363

Profile

Effective communicator and negotiator with strong leadership skills in developing a profitable rapport with people of all cultural backgrounds and experienced in dealing effectively with diverse and challenging situations. Result-oriented professional with more than five years of commercial experience, including public relations, sociological and psychological understanding, communication skills, linguistic fluency and customer retention. A dynamic, ambitious and self-motivated team player with a flair for effective and efficient people management, coupled with good analytical skills in engineering innovative cultural as well as commercial programs.

Organisational Skills & Competences

  • Good interpersonal, analytical and problem solving skills
  • Excellent written and oral communication skills
  • A very strong focus on marketing and selling
  • Knowledge of marketing communication
  • Customer-oriented approach
  • Strong public relations skills
  • Ability to lead teams to achieve organisational objectives
  • Numeracy and data handling skills
  • Strong presentation skills
  • Scrupulous attention to detail

Credentials

Presently:University of Sunderland, UK (by Distance Learning)

BA (Hons) Business Management (partial):

Introduction to Law
Managing People
Financial Management
MIS / Quantitative Techniques
Strategic Management
Marketing Management
Organisation Behaviour

MICO DATA INFO Training Academy (City & Guilds):

Microsoft Word Processing

Microsoft Spreadsheet

Microsoft PowerPoint

Microsoft Access

Internet & Email

Macromedia Flash

Adobe Photoshop CS4

Adobe Reader & Writer

TELEFORMA (UPSTREAM) – Orbitz Sales Training (Internal)

Introduction to GALILEO System

Selling Techniques

Website Navigation – orbitz.com, cheaptickets.com lodging.com

GENERAL CERTIFICATE OF EDUCATION

November 1998:General Certificate of Education (GCE)

‘A’ LevelSociologyB

FrenchA

June 2003:General Certificate of Education (GCE)

‘O’ LevelFrenchB

English Language D

French Literature A

Mathematics C

SociologyA

What about Languages?

Acquired LanguagesEnglish & French

Mother TongueMauritian

Some fluency in Italian & Spanish

Understanding
/ Speaking / Writing
Listening / Reading / Spoken interaction / Spoken production / Translation
Fluent / Fluent / Fluent / Fluent / Fluent

Applies for English, French & Mauritian

Extracurricular Activities

On the 24th August 2004, I assisted Dr. Farhad A. Khoyratty, Senior Lecturer and

Headof Department of English Studies at the University of Mauritius, in the setting up

of theseminar, READING AFRICA, organised under the aegis of the University of

Mauritiusand the BRITISH COUNCIL at the auditorium Octave Wiéhé.

On the 17th June 2006, I was the Concert Manager of the Piano Recital performed by

Mr.Paul Robert Wilmot, (Organ Scholar, University College, Oxford) at theNational

Conservatory of Music Francois Mitterrand in collaboration with PILS Association

for the fight against theproliferation of AIDS in Mauritius.

On the 16thNovember 2008, I was the Concert Manager of the Piano & Violin Recital

performed by Mr.Paul Robert Wilmot, (Organ Scholar, University College, Oxford)

Mr. GérardTélot, (Royal College of Music, United Kingdom) at theSofitel Imperial

Resort & Spato lead a campaign for Terre de Paix – La Fondation pour L’Enfance

with the main objective of raisingpeople’s consciousnessabout the problems faced by

children deprived of the fundamentals of everyday life and poverty in general in

Mauritius.

At work …

Tourist Monitoring Officer (Trainee)

TOURISM AUTHORITY – Para-Statal Body operating

under the aegis of the MINISTRY OF TOURISM, LEISURE& EXTERNAL COMMUNICATIONS

From April 2008 to October 2008

Main Responsibilities

  • Monitoring of Tourist Enterprise Licence (TEL) : First Schedule – Section Two Part ‘A’ & ‘B’ of the Tourism Authority Act 2006
  • Monitoring of Pleasure Craft Licence (PCL)
  • Monitoring activities of Skippers & Canvassers
  • Monitoring Stakeholders’ adherence to established standards, guidelines & codes of Practice set by the Tourism Authority
  • Monitoring of designated Tourist Sites
  • Monitoring Speed Limit in navigational areas

Duties

  • Attending to complaints, advice on appropriate methods to solve/resolute problems/conflicts
  • Liaise with Police & National Coast Guards Officers to fix timing & meeting point for Monitoring Activities
  • Drafting Reports and ensure they are precise, consistent, accurate & reliable
  • Drafting Warning Letters and Recommendation Letters if the need be
  • Performing regular Spot Checks and act accordingly
  • Attending to Police Queries
  • Liaise with The Licencing Department regarding suspended/revoked Licences and perform Monitoring Activities accordingly
  • Advice contravenes on methods of best practice to operate within the law in regard to their particular situation
  • Attending Court and stand as witness in regard to contraventions taken by Police Officers
  • Regular Checks done on the Internet as it is a new method to operate Tourist Enterprises

Night Auditor & Receptionist

KLONDIKE HOTEL

From October 2006 to December 2007

Main Responsibilities

  • Double-checking of bills, invoices & clients’ debit account and reception of payments for services
  • Preparation of all documents for the Financial Department
  • Record, compile and retrieve information
  • Welcoming guests at the reception, determining nature and purpose of visit, and directing them to specific destination
  • Handling both local & international incoming & outgoing calls and schedule future appointments or forward call
  • Providing clients of all relevant information regarding their stay
  • Responsible for the clients’ checking-in & checking-out
  • Assist in the reservation procedures of customers

Key Achievements

  • Contributed to a 2% to 4% rise in regular customers on a quarterly basis
  • Developed strong service provision skills
  • Completed the Hotsoft Training programme
  • Customer satisfaction

Sales Consultant

TELEFORMA (MTIUS) LTD (American Company)

From August 2005 to February 2006

Main Responsibilities

  • Sale of electronic & paper air ticket flights (Coach, Business & First Class)
  • Renting of hotel rooms (3 to 5 Star hotel) worldwide, especially in the United States of America
  • Educating customers on website navigation: orbitz.com, cheaptickets.com & lodging.com
  • Sale of various attractions & services offered by the websites
  • Responsible for maintaining high quality customer service based on customer needs, checking attendance, roster preparation and sending daily reports to acting managers
  • Providing assistance to subordinates & solving issues pertaining to customer retention
  • Building group dynamics, team self-motivation & participative mind-set amongst trainees

Key Achievements

  • Promoted to Sales Desk’s Coach level
  • Contributed to the implementation of subordinates’ training programmes
  • Successfully completed Internal Sales American Accent Training
  • Completed the Galileo Training programme
  • Retention of nearly 28% of customers during the first six-month of the year
  • Introduced new processes where appropriate to increase quality response to customers’ expectations

Telesales Agent

EXECOM LTEE (French Company)

From January 2005 to August 2005

Main Responsibilities

  • Meet Sales targets and objectives
  • Consultation of customers’ portfolios
  • Communicate information to customers about their personal & financial state of affairs
  • Liaising & fixing appointments with fiscal experts resulting in a lower tax rate on their income
  • Develop business relationship with customers

Key Achievements

  • Learned the skills necessary to manage the Information Campaign Desk & The Business to Business (B2B) Desk
  • Regular phone calls to customers in order to maintain sound business relationship
  • Implemented new services to retain customers

Administrative & Marketing Clerk

GOLDFINCH TRAVEL & TOURS LTD

From February 2002 to December 2004

Main Responsibilities

  • Assist the head of the Marketing unit in promoting the company’s existing products
  • Responsible for adequate administrative service delivery
  • Provide adequate information about ticket fares and flight times to our customers
  • Provide competent support to staff

Key Achievements

  • Developed business relationship with customers
  • Ensured orders were passed and received in a timely manner
  • Supported sales team in marketing services

Communication Coordinator

ORCHARD CENTRE

From March 2001 to December 2001

Main Responsibilities

  • Analyse clients’ needs and customise existing products and services to benefit customers
  • Responsible for mounting & implementing various communication channels
  • Assist the Centre Manager in the entertainment programmes of the centre on special occasions
  • Responsible for public relations, entertainment & quizzes for the commercial centre

Key Achievements

  • Participated actively in the setting up of theShop till you Drop project
  • Participated actively in the setting up of the End of Year programme
  • Arranged the smooth running of the sales point during special events

Organisational Skills & Competences

Psychological & Cross-cultural awareness and sensitivity

Guided by business ethics & corporate governance

Sociological understanding and use of particular techniques

Strong Leadership qualities

Artistic Skills & Competences

Excellent stylistic grasp of the French language, as reflected in my collection of reflections

frustrologie, a work bringing together various meditations in verse and prose on

metaphysical angst and the concept of spleen. I have also written many essays on a whole

range of subjects from l’Utilité de l’Art to Science Vulgarisée; and contributed to the weekly

Mauritian newspaper ‘Le Weekend’ with articles such as Petit voyage temporel à bord de la

capsule cérébrale.

What do I do in my spare time?

I am a keen swimmer and make it a point to swim at least four times a week.

I enjoy attending classical concerts and recently started to teach myself to play the guitar.

I enjoy playing chess and I am a member of the Mauritian Chess PlayersAssociation (MCPA).

I participate actively in the Holistic Education Network’s get-togethers scheduled twice a month where numerous philosophical sessions are conducted.

Referees

Dr.Farhad A. Khoyratty

Phenomenologist, Writer, Journalist & Critic

Senior Lecturer & Head of Department

Faculty of Humanities

University of Mauritius

Réduit

Republic of Mauritius

Tel: (230) 265 65 74

Mob: (230) 728 38 50

Email:

Patrice Le Bon, Curriculum Vitae