Curriculum Vitae of Hangwelani Matsila

CURRICULUM VITAE OF HANGWELANI MATSILA

1. Personal Details

Name : Hangwelani Lauda-Helga

Surname : Matsila

ID Number : 7710060470082

Gender : Female

Marital Status : Widowed

Religion : Christian

Nationality : South African

License : B (code 8)

Language Proficiency : English speak read and, Sotho Southern, Tswana & Zulu

2. Contact Details

Physical Address : Unit 7 Theresa park Estate

: Burning Bush Street

: Pretoria North

Postal address
/ : 0182
: Unit 7 Theresa park Estate
: Burning Bush Street
: Pretoria North
: 0182
Telephone number / : 083 671 4678
Mobile number / : 072 266 7326
Email / :

3. Educational Details

Highest standard passed : Matric

Name of school / : Mbilwi secondary school
Year obtained / : 1994

4. Tertiary Qualifications

Institution : University of Witwatersrand

Degree : B.A (Psychology and Labour relations)

Year completed : 2000

5. Working Experience

5.1Currently

Company: Santam Insurance

Position : Desktop Support Clerk

Responsibilities:

•  Claim administration for complex Body corporates

•  Assessment and handling of claims determining merits

•  Making claim decision once claim has been validated

•  Payments of invoices to service provider and body corporates

•  Payment of claims to clients

•  Assisting with client queries should there be any come backs

5.2.1Company : Call CentreInternational

Position: Customer Relations Executive (MTN) Campaign

Responsibilities: Inbound call centre - Handling customer’s queries

Duration: 01 November2015 to 01 December 2015

Reason for Leaving: Position was in Durban due to some unforeseen living arrangements had to relocate back to Gauteng

5.2.2 Company Mawushi Hairdo

Position : Owner of Hair salon

Responsibility: Handling Client queries

Administration and Management on daily bases

Reason for leaving: Business did not pick up as well as anticipated had to sell business

5.2.3 Company: Europecar (Phalaborwa Branch)

Position: Rental Agent

Responsibilities:

·  Administration vehicle claims

·  Assistant branch manager

·  compiling reports, minute taking, diary management

·  General office management and Customer services

Duration: December 2012 to October 2014

Reason for leaving: Career Advancement

5.2.4 Company: Regent Insurance c/o Mercedes Benz Risks solutions

Position: Claim Technician

Responsibilities:

•  Claim administration-calling service provider to arrange for claim assessment.

•  Arranging appointments between service provider and clients

•  Making claim decision once claim has been validated, whether to approve or repudiate a claim at a mandate of R20 000

•  Payments of invoices to service provider

•  Payments of claims to clients

Assisting with clients queries should there be any come backs

Duration: February 2008 - February 2010

Reason for living: Relocated

5.2.5 Company: Outsurance

Position: Claims advisor

Responsibilities:

•  Answering calls at an inbound call centre

•  Claim registration

•  Claim administration-calling service

•  Provider to arrange for claim

•  Assessment

•  Arranging appointment between service

•  Provider and clients

•  Making claim decision once claim has been validated, at a mandate of R15 000

•  Payments of invoices to service provider

•  Payment of claims to clients

•  Assisting with client queries should there be any come backs

•  Trainee team manager-managing a team of about 10 advisors

•  Handling client queries on claim

•  Handling service provider queries

•  Training new staff on the team

•  Compiling team report and present it to managers

•  Taking minutes during meetings

Duration : November 2002-2007

Reason for Leaving: Career Advance

6. Voluntary

•  Offering Adult Education to high school students(1992-1994), Mbilwi Senior Secondary School

•  Counselling students(1997-1999), Wits university

7. References

Name : Victoria Mantu

Company : Europcar Phalaborwa Branch

Email :

Contact number : (015) 781 0376

Cell : (073) 261 3155

Name / : Thato Legong
Company / : Outsurance
Email / :
Contact number / : (012) 675 4749
Cell / : 082 463 7791
Name / : Shamie Chottu

Company : Regent insurance

Email :

Contact number : (012) 422 8901

Cell : 072 462 1222

Name / : Karen Cilliers

Company : Santam Insurance

Email :

Contact number : (012) 4714744

Cell : 082331 8332