Pratham Kholi

Mobile:+91 XXXXXXXXXXX

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Seeking a position in company where I can maximize my management, analytical and interpersonal skills by participating in business development opportunities where my past experience will add values.

PROFESSIONAL SYNOPSIS

  • PGDRM/MBA in retail with more than 2 years of experience in cost optimization, business planning, consulting.

Currently associated with ABC India limitedas Supervisor

Good communicator with strong analytical and problem solving skills.

CAREER HIGHLIGHTS

Organization: ABC India limited

Duration:May 2012 to till date

Designation :Supervisor

KEY RESPONSIBILITIES HANDLED

  • Customer Service
  • Cashiering
  • Team Management
  • Maintaining the store standard
  • Achieving store targets
  • Mystery shopping
  • Inventory management
  • Cost management

Organization:ABC Group (ABC Bazaar)

Duration:October 2010 to April 2012

Designation :Retail Operation Executive

KEY RESPONSIBILITIES HANDLED

Store Operation

  • Inventory Control (Defective & Damage control, Shrinkage control, Negative Inventory Control).
  • Warehouse Management.
  • Customer Service Management (includes problem solving, enhancing service quality, training to Customer service executives, data management etc.)
  • SOP Audit. (Internal audit for sales, warehouse, customer service, inventory and other operation parameters.).
  • Implementation of Swagat (Store Opening & Closing process).
  • On time completion of SMT (Store Management Task)

Inventory Control

  • Proper management of stocks on floor for Defective & Damage control.
  • To ensure proper Inwarding & Outwarding of stocks at warehouse.
  • Ensure proper documentation at Warehouse.
  • Stock transfer from one site to other site by raising STN in SAP.
  • Follow-up to backend category team for proper availability of stocks on floor.
  • Control over negative inventory & shrinkage.
  • Daily PI of High Value products (Inventory counting process).
  • Clearance of GIT (Goods In Transit)
  • To keep WBC (product with barcode issue) zero.
  • I-doc generation for solving of barcode & price mismatch issue.
  • Control over scrap sale.
  • Report generation & Data Analysis.

Customer Service

  • Ensure proper customer service management as per Store Operation Procedure.
  • Handling customer queries.
  • Solving Billing Error issues & maintaining the benchmark.
  • Solving Offer/Promotion related issues.
  • Solving Share with us (online customer feedback) issues within deadline.
  • Control over Sales Return.
  • Achievement of Power of One (CSR activity of Big Bazaar) target.
  • Smooth functioning of H-Care (online Home Delivery process for Electronic & Furniture)
  • Leading CSE & Cashier Team.

Organization:ABC Ltd

Duration:July2010 to September 2010.

Designation:Fashion Assistant.

KEY RESPONSIBILITIES HANDLED

  • Lead generation and conversion.
  • Replenishment of the merchandise on the floor
  • Ensuring the best of customer service is provided to the customer.
  • Ensuring no loss of merchandise is done from the store.
  • Routine physical verification of merchandise on and off the floor.
  • Cashiering.
  • Visual Merchandising representative.

Organization:ABC Garments

Duration:October 2009 to June 2010

Designation:Trainee Store Manager

KEY RESPONSIBILITIES HANDLED

  • Ensuring 100% achievement of target.
  • Lead generation and conversion.
  • Opening and closing the store.
  • Replenishment of the merchandise on the floor.
  • Ordering of merchandise on the company’s website. ROS operation.
  • Preparing different statistical reports, pivot table, and graphical presentation.
  • Generate Daily / Weekly / Monthly Reports
  • Maintain accounts of the store.
  • Ensuring the best of customer service is provided to the customer.
  • Maintaining overall operations of the store.
  • Ensuring no loss of merchandise is done from the store.
  • Routine physical verification of merchandise on and off the floor.
  • Shopper software operating system which maintains stock & Cash.

COMPUTER SKILLS

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  • Good hold on MS Office.
  • Posses all the basic knowledge of the computer
  • Retail Solutions POS, JDA, SAP .

KEY PROJECTS UNDERTAKEN

  • Brand Audit of ABC in Bhubaneswar.
  • A study on “Retail Ambience & Environment”
  • Organized Retail Fair at ABC, Bhubaneswar

PERSONAL DETAILS

STRENGTHS

  • Adaptability: A penchant to adapt to the conditions & level of the environment accordance with the requirement of the given situation.
  • High Sense of affiliation: An extrovert to the core, prefer to interact with people of all walks of life and varying strata of society. Ability to quickly establish rapport with others.
  • Team Work: Enjoy being a part of a group & achieve combined goals. A definite team player.

Date of Birth:31thJanuary 1985

Father’s Name:Mr. S K Kholi

Sex:Male

Blood group:O+

Domicile:Kolkata, West Bengal

Languages:English, Hindi & Bengali.

Marital Status:Single

I declare that the information given above is true to the best of my knowledge

Date:

Place:Kolkata (Pratham Kholi)