Division / Homes & Communities
Section / Repairs Team (Voids, Responsive, Contracts)
Grade / 5/6
Purpose of Post
To carry out repairs and maintenance work to First Choice Homes (FCHO) properties and any other properties for which FCHO is responsible for the repairs, including Public Buildings and any associated contracts.
Key Responsibilities
1. / To carry out a range of multi skilled repairs as part of the FCHO Repairs Service as directed by the Repairs’ Management Team.
2. / To work within a pre-allocated appointment system, including direct liaison with tenants when required.
3. / To carry out all diagnostic and/or pre-measuring work with the aim of completing repairs within the same appointment or target date wherever possible, including management of materials and equipment required to complete the job.
4. / To make immediate decisions about repair requirements within the guidelines provided whilst ensuring compliance with current health and safety legislation or any other relevant legal/statutory requirements.
5. / To use any communication equipment provided (mobile telephone/PDA etc.) to seek immediate advice and assistance on issues not identified on the original order and which fall outside the guidelines provided.
6. / To inform tenants (with reasons) when it is not possible to attempt or complete a repair within the first visit, and make mutually agreed arrangements to return to complete the repair, including liaising with the repairs planning team.
7. / To proactively report any defects or potential risks that could compromise FCHO, or pose a risk to its tenants, stakeholders or assets.
8. / To appropriately utilise a range of tools and equipment associated with tasks and works being carried out in accordance with manufacturer’s guidelines and relevant current legislation.
9. / To maintain a pre-agreed impress stock of repair items and equipment within the vehicle (if provided) and to replenish at appropriate intervals to ensure minimum repairs downtime.
10. / To ensure that all duties carried out comply with:
- Current relevant health andsafety requirements
- Relevant Acts of Parliament, Statutory Instruments and Regulations
- Working conditions normally inherent in the job
- Customer Care standards (this includes before and after completion of repairs)
11. / Completion of all necessary repair records including paperwork and accurate updating of PDA’s or other electronic equipment in relation to all tasks. This may include providing and receiving back customer satisfaction documentation.
12. / To accept responsibility for the direction of work of trainees and/or other employees as assigned and to attend any identified training at appropriate intervals.
13. / To work in other repair teams and/or carry out other repair work within the competence of the employee as and when directed by the Repairs’ Management team, including working in specialist areas such glazing, aids and adaptations and working as Trusted Assessor.
14. / To ensure adequate security and to take reasonable care of all FCHO property and ensure reporting of any damage in line with current procedures.
15. / Complete relevant documentation to support FCHO in any insurance claims and assist in the process and providing any relevant information as required.
16. / To participate as required by the organisation in the out of hours emergency repair service (repairs on call).
17. / To undertake any other duties appropriate to the purpose of the post as required by the Organisation.
Relationship to Other Posts within the Organisation
Supervision given to / -
Supervision received from / - Operational Manager
Working Conditions
FCHO is a no-smoking environment; all staff are required to comply with this policy.
The standard operating hours are 8am-8pm Monday – Friday, 8am-4pm Saturday and Sunday.
Attendance at evening meetings, outside of standard service operating hours, may be required for which compensatory time off is granted under the flexi-time / TOIL scheme. Overtime is not paid for attendance at such meetings. Weekend working, as required, is a feature of all posts at FCHO.
The Flexible Working Scheme applies to all non-Leadership posts and is available on the intranet. Different provisions apply in different areas. The provisions relating to flexi-time do not apply to this post.
Designated Car User / DBS Check Required
Not required / / None /
Essential / Standard
Desirable / Enhanced
Managers
As part of your responsibility as a manager you are required to participate in on-call and standby arrangements put in place by FCHO as part of your normal duties . Attendance at evening meetings and occasional work at weekends is a feature of all management positions at FCHO.
Reference / Total Reward 2 2016
Person Specification
Key : E&Q = Education and Qualifications, K&E = Knowledge and Experience
S&A = Skills and Abilities, W = Work Circumstances
Criteria / Essential / Desirable
E&Q /
- Literate and numerate
- Hold a full Driving Licence (This is an essential requirement of the job – loss of driving licence will result in frustration of contract)
- Appropriate Level of NVQ (Up to Level 3) or equivalent in a relevant trade
- Gas Safe (Plumbers in specific areas)
- Time served in appropriate craft
- UKATA Asbestos Awareness (or willingness to undertake and pass prior to employment / engagement)
K&E /
- Experience in an appropriate Craft, either public or private sector
- Experience of dealing directly with members of the public
- Experience of working to tight and specific deadlines
S&A /
- Ability to build good relationships with customers, colleagues and staff of other agencies.
- Knowledge of Health & Safety.
- Must have a good understanding of equalities and have the ability to communicate effectively with customers, general public and colleagues
- Ability to use and operate a wide range of tools and equipment associated with various trades
- Ability to update computerised records using relevant IT equipment such as PDAs or other personal electronic devices, or to complete paper records if appropriate
- Ability to follow both written and verbal instructions
- Ability to work on own initiative
W /
- Ability and willingness to work within standard operating hours of the service as outlined in the job description.
- Ability and willingness to work at the weekend (Saturday and Sunday) as required to meet the needs of the service.
- Commitment to work within and support the operation of FCHO policies and procedures including HR procedures and equality and diversity policy.
- Commitment to continual improvement in service delivery.
- Flexibility amongst a variety of teams
- This organisation operates a ‘No Smoking’ policy.
FCHO Competency Framework
FCHO uses the Universal Competency Framework devised by CEB Limited to describe the desired behaviours for job roles within FCHO. To a greater or lesser degree the whole competency framework applies to every job role for example in respect of “Writing and Reporting” all job roles involve some degree of written work from those that only require the completion of forms to those that require the production of complex reports. The whole competency framework applies to your job role.
FCHO has identified a number of competencies that are more important in relation to this job role. These are identified in the “Key for Post” column. This competency profile may be reviewed at each recruitment exercise and may be amended to reflect changing needs of the service.
The competency framework is not part of the Job Evaluation Scheme as it describes behaviours rather than responsibilities or other factors that are relevant to Job Evaluation.
The table attached shows the competency framework that applies to this role, how the framework relates to FCHO’s values and which are the key areas of the competency framework for this job role.
The detail of the competency framework can be found in the FCHO Values and Competency Definitions document.
Competency / Important for Success? (tick)We Listen
3.1 Relating and Networking
3.2 Persuading and Influencing
7.1 Adapting and Responding to Change /
We Act
1.2 Leading and Supervising
2.2 Adhering to Principles and Values
5.3 Formulating Strategies and Concepts
We Learn
4.3 Analysing
5.1 Learning and Researching
5.2 Creating and Innovating
8.2 Entrepreneurial and Commercial Thinking
We Keep it Simple
3.3 Presenting and Communicating Information
4.1 Writing and Reporting
6.1 Planning and Organising /
We Own
1.1 Deciding and Initiating Action
4.2 Applying Expertise and Technology
6.3 Following Instructions and Procedures /
7.2 Coping with Pressures and Setbacks /
We Care
2.1 Working with People /
6.2 Delivering Results and Meeting Customer Expectations /
8.1 Achieving Personal Work Goals and Objectives /
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