CSW Job Description and Person Specification

CSW Job Description and Person Specification

Office Administrator and Supporter Care Officer

Selection process

Thank you for applying for this position.

Below you will find details of the appointment process, an outline of the role and a person specification, a summary of our organisation and our Christian beliefs, and the main terms of employment for the role. Please read this information carefully.

Full applications should be received by noon Friday 14 July 2017.

Shortlisted applicants will be invited for interview on Friday 21 July 2017 at our office in south-west London.

The appointment will be made subject to satisfactory references being received.

If you have any questions about the role, please contact Jane Bave, Head of People and Culture, at , or on 020 8329 0031.

Jane Bave

Head of People and Culture

About the role
Job title / Officer Administrator and Supporter care Officer
Location / South-west London, UK
Salary / £19,380p.a.
Length of contract / Permanent, part time (3 days a week actual days to be confirmed)
Visa requirements / Must have the right to work in the UK
Reports to / Head of Campaigns

Main purpose

This post is the first point of contact for CSW and as such the post holder will have daily contact with supporters, media representatives, partners and other interested parties. The post also provides administrative support for the department and organization as a whole. Full training will be given where necessary.

Main Tasks

Office Administration

• Oversee the smooth running of reception, including receiving visitors and processing deliveries
• Respond to or forward all Admin Emails: including supporter queries and general CSW business
• Daily responsibility for dealing with incoming and outgoing post, according to formal CSW Post protocols
• Organise parcels to be couriered or sent special delivery
• Arrange On-Call Rota and record voice message every Monday, with email reminder to relevant person
• Maintain office stationery supplies and re-order on a regular basis
• Ensure that office equipment is functioning, and flag when repairs are necessary
• Oversee use of external storage facility and flow of resources between the two
• Preparing and printing the weekly Sign In sheets
• Preparing and circulating the monthly Prayer Rota
• Sending volunteer forms, Volunteer allocation and induction and sometimes managing volunteers
• Prepare birthday cards for staff members to sign
• Forwarding overseas cards from supporters
• Ensuring there is a supply of Tea, Coffee, Sugar and washing up liquid for staff
• Arrange monthly staff prayer rotas

Supporter Care

• Answer telephone enquiries in a professional manner (and redirecting where appropriate), observing the organisation’s security protocols and with an understanding of the communications guidelines regarding the current work of CSW
• Taking donations over the phone
• Responsibility for updating supporter records
• Processing of e-mail unsubscribes and postal mailstops on a weekly basis
• Enter new supporter email sign-ups on Raiser’s Edge database system(RE), print letters and send new supporter packs
• Responsible for entering supporter campaign actions onto RE
• Dealing with supporter resource requests

Supporter Development Administrative support

• Working with the Comms team leaders to book speaking engagements for CSW’s team of speakers, including taking requests by phone, email or letter, completing booking forms and updating records
• Prepare resources for speaking engagements/events on a weekly basis

Other duties

Pray for the work of CSW;

• Sit on a number of the horizontal teams across the organisation. These teams push forward on identified priorities, in addition to the vertical structures designed to serve organisational needs. The post holder may lead a horizontal team when required.
• Undertake other specific tasks at the direction of the Head of Campaigns, which on occasions will mean working outside normal office hours and at other locations.

Main terms of employment
Hours of work / Three days a week (21 hours), 9am-5pm (Actual days to be confirmed)
Group Personal Pension Plan / After three months’ service you will be automatically enrolled on our group pension plan, administered by Royal London.
There is a 6% employer’s contribution, as well as a 3% employee contribution, which can be made via a salary exchange to benefit from the CSW contribution. More information about the salary exchange process will be provided on enrolling on the pension scheme.
Holiday / 25 days per year (Full time), excluding public holidays,pro rata during your first year of appointment.
Sick pay / Four weeks’ paid sick leave during the first twelve months’ service.
12 Weeks’paid sick leave after twelve months’ service.
Probationary period / Six months
Notice period / Two weeks either side during probationary period.
Four weeks’ written notice either side after probationary period.
About you
Essential /

• 5 GCSE grade C+
• Intermediate level use of Microsoft Outlook, Word and Excel
• Internet use
• Proven as well as customer facing experience within the commercial, public or Christian sector
• High level of good interpersonal skills – especially on the phone
• Ability to work under pressure and to defined deadlines whilst juggling multiple tasks
• Ability to follow organisational protocols and processes
• A quick learner
• Knowledge of Office equipment – fax; printers; photocopier, franking machine
• Able to deal with supporters and visitors courteously
• Warm telephone manner
• High level of organisational and administrative ability
• Attention to detail and accuracy

Desirable /

• Proven office administrative experience
• Experience of working with a supporter database programme– ideally Raisers Edge

• Keyboard speed of 50 words p.m.

Personal circumstances/qualities
Essential /

• Committed Christian in agreement with CSW’s vision;*
• Committed to affirm, pray and encourage the workof CSW;*
• Lives within easy travel of New Malden office;
• Has permission to reside and work in the UK;

Desirable /

• Calling to CSW and our mission.

*This post falls within the definition of a Genuine Occupational Requirement of the Employment Equality (Religion or Belief) Regulations 2007 and the Equality Act 2010.

About CSW

Christian Solidarity Worldwide (CSW) is a Christian organisation working for religious freedom through advocacy and human rights, in the pursuit of justice.

Our remit

We exist to redress injustice and stand in solidarity and partnership with those facing discrimination and/or persecution due to their religion.

Our core beliefs

Christian ethos

In all our work at CSW we seek to serve Jesus Christ.

Daily devotions

We meet together as a whole team every day for worship, prayer and a biblical reflection. This is a vital part of our day and everyone is expected to attend and participate in these meetings. Our prayer is focused on issues related to the work of CSW, but there is also an opportunity for staff to share personal matters for prayer. Staff members take it in turns to lead these meetings.

Our basis of faith

The basic creed of Reformed churches, as it is most familiarly known, is called the Apostles' Creed. It has received this title because of its great antiquity; it dates from very early times in the Church, a half-century or so from the last writings of the New Testament.

I believe in God, the Father almighty, creator of heaven and earth. I believe in Jesus Christ, his only Son, our Lord.

He was conceived by the power of the Holy Spirit and born of the Virgin Mary.

He suffered under Pontius Pilate, was crucified, died, and was buried. He descended to the dead.

On the third day he rose again. He ascended into heaven, and is seated at the right hand of the Father.

He will come again to judge the living and the dead.

I believe in the Holy Spirit, the holy catholic Church, the communion of saints, the forgiveness of sins, the resurrection of the body, and the life everlasting.

Amen