TR – Food and Beverage Services NC II (Amended) Promulgated December 2013 1
Technical Education and Skills Development Act of 1994
(Republic Act No. 7796)
Section 22, “Establishment and Administration of the National Trade Skills Standards” of RA 7796 known as the TESDA Act of 1994 mandates TESDA to establish national occupational skill standards. The Authority shall develop and implement a certification and accreditation program in which private industry groups and trade associations are accredited to conduct approved trade tests, and the local government units to promote such trade testing activities in their respective areas in accordance with the guidelines to be set by the Authority.
The Training Regulations (TR) serve as basis for the:
1. Competency assessment and certification;
2. Registration and delivery of training programs; and
3. Development of curriculum and assessment instruments.
Each TR has four sections:
Section 1Definition of Qualification - refers to the group of competencies that describes the different functions of the qualification.
Section 2Competency Standards - gives the specifications of competencies required for effective work performance.
Section 3Training Standards - contains information and requirements in designing training program for the Qualification. It includes curriculum design, training delivery; trainee entry requirements; tools, equipment and materials; training facilities; trainer’s qualification and institutional assessment.
Section 4National Assessment and Certification Arrangements - describes the policies governing assessment and certification procedures.
TABLE OF CONTENTS
TOURISM SECTOR
(HOTEL AND RESTAURANT)
FOOD AND BEVERAGE SERVICES NC II
Page No.
Section 1FOOD AND BEVERAGE SERVICES NC II
QUALIFICATION 1
Section 2COMPETENCY STANDARDS
- Basic Competencies 2 - 13
- Common Competencies 14 - 33
- Core Competencies 34 - 59
Section 3TRAINING STANDARDS
3.1Curriculum Design 60- 64
3.2Training Delivery 65
3.3Trainee Entry Requirements 66
3.4List of Tools, Equipment and Materials 66 - 67
3.5Training Facilities 68
3.6Trainer’s Qualifications 68
3.7Institutional Assessment 68
Section 4NATIONAL ASSESSMENT AND
CERTIFICATION ARRANGEMENTS 69
COMPETENCY MAP 70 - 71
ACKNOWLEDGEMENTS 72 - 73
TR – Food and Beverage Services NC II (Amended) Promulgated December 2013 1
TRAINING REGULATIONS FOR
FOOD AND BEVERAGE SERVICES NC II
SECTION 1FOOD AND BEVERAGE SERVICES NC II QUALIFICATION
The FOOD AND BEVERAGE SERVICES NC II Qualification consists of competencies that a person must achieve to provide food and beverage service to guests in various food and beverage service facilities.
This Qualification is packaged from the competency map of the Tourism Sector (Hotel and Restaurant) as shown in Annex A
The Units of Competency comprising this Qualification includes the following:
CODE NO.BASIC COMPETENCIES
500311105Participate in workplace communication
500311106Work in team environment
500311107Practice career professionalism
500311108Practice occupational health and safety procedures
CODE NO.COMMON COMPETENCIES
TRS311201Develop and update industry knowledge
TRS311202Observe workplace hygiene procedures
TRS311203Perform computer operations
TRS311204Perform workplace and safety practices
TRS311205Provide effective customer service
CODE NO.CORE COMPETENCIES
TRS512387Prepare the dining room/restaurant area for service
TRS512388Welcome guests and take food and beverageorders
TRS512389Promote food and beverage products
TRS512390Provide food and beverage services to guests
TRS512391Provide room service
TRS512392Receive and handle guest concerns
A person who has achieved this Qualification is competent to be a:
Waiter
Food and Beverage Service Attendant
SECTION 2COMPETENCY STANDARDS
This section details the contents of the basic, common and core units of competency required in FOOD AND BEVERAGE SERVICES NC II.
BASIC COMPETENCIES
UNIT OF COMPETENCY:PARTICIPATE IN WORKPLACE COMMUNICATION
UNIT CODE:500311105
UNIT DESCRIPTOR:This unit covers the knowledge, skills and attitudes required to gather, interpret and convey information in response to workplace requirements.
ELEMENT
/PERFORMANCE CRITERIA
Italicized terms are elaborated in the Range of Variables- Obtain and convey workplace information
1.2Effective questioning , active listening and speaking skills are used to gather and convey information
1.3Appropriate medium is used to transfer information and ideas
1.4Appropriate non- verbal communication is used
1.5Appropriate lines of communicationwith supervisors and colleagues are identified and followed
1.6Defined workplace procedures for the location and storage of information are used
1.7Personal interaction is carried out clearly and concisely
- Speak English at a basic operational level
2.2Simple verbal instructions or requests are responded to
2.3Simple requests are made
2.4Routine procedures are described
2.5Likes, dislikes and preferences are expressed
2.6Different forms of expression in English is identified
- Participate in workplace meetings and discussions
3.2Own opinions are clearly expressed and those of others are listened to without interruption
3.3Meeting inputs are consistent with the meeting purpose and established protocols
3.4Workplace interactions are conducted in a courteous manner
3.5Questions about simple routine workplace procedures and maters concerning working conditions of employment are asked and responded to
3.6Meetings outcomes are interpreted and implemented
- Complete relevant work related documents
4.2Workplace data is recorded on standard workplace forms and documents
4.3Basic mathematical processesare used for routine calculations
4.4Errors in recording information on forms/ documents are identified and properly acted upon
4.5Reporting requirements to supervisor are completed according to organizational guidelines
RANGE OF VARIABLES
VARIABLE / RANGE- Appropriate sources
1.2Suppliers
1.3Trade personnel
1.4Local government
1.5Industry bodies
- Medium
2.2Circular
2.3Notice
2.4Information discussion
2.5Follow-up or verbal instructions
2.6Face to face communication
- Storage
3.2Computer-based filing system
- Forms
- Workplace interactions
5.2Telephone
5.3Electronic and two way radio
5.4Written including electronic, memos, instruction and forms, non-verbal including gestures, signals, signs and diagrams
- Protocols
6.2Compliance with meeting decisions
6.3Obeying meeting instructions
EVIDENCE GUIDE
- Critical aspects of Competency
1.1Prepared written communication following standard format of the organization
1.2Accessed information using communication equipment
1.3Spoken English at a basic operational level
1.4Made use of relevant terms as an aid to transfer information effectively
1.5Conveyed information effectively adopting the formal or informal communication
- Required knowledge
2.2Different modes of communication
2.3Written communication
2.4Organizational policies
2.5Communication procedures and systems
2.6Technology relevant to the enterprise and the individual’s work responsibilities
- Required Skills
3.2Perform routine workplace duties following simple written notices
3.3Participate in workplace meetings and discussions
3.4Complete work related documents
3.5Estimate, calculate and record routine workplace measures
3.6Basic mathematical processes of addition, subtraction, division and multiplication
3.7Ability to relate to people of social range in the workplace
3.8Gather and provide information in response to workplace requirements
- Resource Implications
4.2Telephone
4.3Writing materials
4.4Internet
- Methods of Assessment
5.2Oral interview and written test
- Context of Assessment
UNIT OF COMPETENCY:WORK IN TEAM ENVIRONMENT
UNIT CODE:500311106
UNIT DESCRIPTOR:This unit covers the skills, knowledge and attitudes to identify role and responsibility as a member of a team.
ELEMENT
/PERFORMANCE CRITERIA
Italicized terms are elaborated in the Range of Variables- Describe team role and scope
1.2Team parameters, reporting relationships and responsibilities are identified from team discussions and appropriate external sources
- Identify own role and responsibility within team
2.2Roles and responsibility of other team members are identified and recognized
2.3Reporting relationships within team and external to team are identified
- Work as a team member
3.2Effective and appropriate contributions made to complement team activities and objectives, based on individual skills and competencies and workplace context
3.3Observed protocols in reporting using standard operating procedures
3.4Contribute to the development of team work plans based on an understanding of team’s role and objectives and individual competencies of the members.
4. Work effectively with colleagues / 4.1 Information is communicated clearly and in concise manner using appropriate communication techniques
4.2 Relationships are established and maintained effectively
with colleagues
4.3 Work activities are performed within the team to ensure achievement of team goals
5. Work in socially diverse environment / 5.1 Customers and colleagues from diverse backgrounds are communicated with, in all verbal and non-verbal forms
5.2 Cross cultural misunderstandings are dealt with, taking account of cultural considerations
RANGE OF VARIABLES
VARIABLE / RANGE- Role and objective of team
1.2Limited discretion, initiative and judgement maybe demonstrated on the job, either individually or in a team environment
- Sources of information
2.2Job procedures
2.3Machine/equipment manufacturer’s specifications and instructions
2.4Organizational or external personnel
2.5Client/supplier instructions
2.6Quality standards
2.7OHS and environmental standards
- Workplace context
3.2Conditions of work environments
3.3Legislation and industrial agreements
3.4Standard work practice including the storage, safe handling and disposal of chemicals
3.5Safety, environmental, housekeeping and quality guidelines
4. Appropriate communication techniques / May include:
4.1 Use of active listening
4.2 Use of both open and closed questions
4.3 Speaking clearly and concisely
4.4 Using appropriate language and tone of voice
4.6 Being attentive
EVIDENCE GUIDE
- Critical aspects of Competency
1.1Operated in a team to complete workplace activity
1.2Worked effectively with others
1.3Worked in socially diverse environment
1.4Conveyed information in written or oral form
1.5Selected and used appropriate workplace language
1.6Followed designated work plan for the job
1.7Reported outcomes
- Required Knowledge
2.2Team structure
2.3Team roles
2.4Group planning and decision making
2.5Specific diversity issues
- Required Skills
- Resource Implications
4.1Access to relevant workplace or appropriately simulated environment where assessment can take place
4.2Materials relevant to the proposed activity or tasks
- Methods of Assessment
5.1Observation of the individual member in relation to the work activities of the group
5.2Observation of simulation and or role play involving the participation of individual member to the attainment of organizational goal
5.3Case studies and scenarios as a basis for discussion of issues and strategies in teamwork
- Context for Assessment
6.2Assessment shall be observed while task are being undertaken whether individually or in group
UNIT OF COMPETENCY:PRACTICE CAREER PROFESSIONALISM
UNIT CODE:500311107
UNIT DESCRIPTOR:This unit covers the knowledge, skills and attitudes in promoting career growth and advancement.
ELEMENT / PERFORMANCE CRITERIAItalicized terms are elaborated in the Range of Variables
1. Integrate personal objectives with organizational goals / 1.1Personal growth and work plans are pursued towards improving the qualifications set for the profession
1.2Intra- and interpersonal relationships are maintained in the course of managing oneself based on performance evaluation
1.3Commitment to the organization and its goal is demonstrated in the performance of duties
- Set and meet work priorities
2.2Resources are utilized efficiently and effectively to manage work priorities and commitments
2.3Practices along economic use and maintenance of equipment and facilities are followed as per established procedures
- Maintain professional growth and development
3.2Recognitions are sought/received and demonstrated as proof of career advancement
3.3Licenses and/or certifications relevant to job and career are obtained and renewed
RANGE OF VARIABLES
VARIABLE / RANGE1. Evaluation / 1.1Performance Appraisal
1.2Psychological Profile
1.3Aptitude Tests
2. Resources / 2.1Human
2.2Financial
2.3Technology
2.3.1Hardware
2.3.2Software
3. Trainings and career opportunities / 3.1Participation in training programs
3.1.1Technical
3.1.2Supervisory
3.1.3Managerial
3.1.4Continuing Education
3.2Serving as Resource Persons in conferences and workshops
4. Recognitions / 4.1Recommendations
4.2Citations
4.3Certificate of Appreciations
4.4Commendations
4.5Awards
4.6Tangible and Intangible Rewards
5. Licenses and/or certifications / 5.1National Certificates
5.2Certificate of Competency
5.3Support Level Licenses
5.4Professional Licenses
EVIDENCE GUIDE
1. Critical aspects of Competency / Assessment requires evidence that the candidate:1.1Attained job targets within key result areas (KRAs)
1.2Maintained intra - and interpersonal relationship in the course of managing oneself based on performance evaluation
1.3Completed trainings and career opportunities which are based on the requirements of the industries
1.4Acquired and maintained licenses and/or certifications according to the requirement of the qualification
2. Required Knowledge / 2.1Work values and ethics (Code of Conduct, Code of Ethics, etc.)
2.2Company policies
2.3Companyoperations, procedures and standards
2.4Fundamental rights at work including gender sensitivity
2.5Personal hygiene practices
3. Required Skills / 3.1Appropriate practice of personal hygiene
3.2Intra and Interpersonal skills
3.3Communication skills
4. Resource Implications / The following resources MUST be provided:
4.1Workplace or assessment location
4.2Case studies/scenarios
5. Methods of Assessment / Competency may be assessed through:
5.1Portfolio Assessment
5.2Interview
5.3Simulation/Role-plays
5.4Observation
5.5Third Party Reports
5.6Exams and Tests
6. Context of Assessment / 6.1Competency may be assessed in the work place or in a simulated work place setting
UNIT OF COMPETENCY:PRACTICE OCCUPATIONAL HEALTH AND SAFETY PROCEDURES
UNIT CODE:500311108
UNIT DESCRIPTOR:This unit covers the outcomes required to comply with regulatory and organizationalrequirements for occupational health and safety.
ELEMENT / PERFORMANCE CRITERIAItalicizedterms are elaborated in the Range of Variables
1. Identify hazards and risks / 1.1Safety regulations and workplace safety andhazard control practices and procedures are clarified and explained based on organization procedures
1.2Hazards/risks in the workplace and their corresponding indicators are identified to minimize or eliminate risk to co-workers, workplace and environment in accordance with organization procedures
1.3Contingency measures during workplace accidents, fire and other emergencies are recognized and established in accordance with organization procedures
2. Evaluate hazards and risks / 2.1Terms of maximum tolerable limits which when exceeded will result in harm or damage are identified based on threshold limit values (TLV)
2.2Effects of the hazards are determined
2.3OHS issues and/or concerns and identified safety hazards are reported to designated personnel in accordance with workplace requirements and relevant workplace OHS legislation
3. Control hazards and risks / 3.1Occupational Health and Safety (OHS) procedures for controlling hazards/risks in workplace are consistently followed
3.2Procedures for dealing with workplace accidents, fire and emergencies are followed in accordance with organization OHS policies
3.3Personal protective equipment (PPE) is correctly used in accordance with organization OHS procedures and practices
3.4Appropriate assistance is provided in the event of a workplace emergency in accordance with established organization protocol
4. Maintain OHS awareness / 4.1Emergency-related drills and trainings are participated in as per established organization guidelines and procedures
4.2OHS personal records are completed and updated in accordance with workplace requirements
5. Perform basic first-aid procedures / 5.1 Situation is assessed in accordance with accepted practice
5.2 Basic first-aid techniques is applied in accordance with established first-aid procedures and enterprise policy
5.3 Details of the incident is communicated in a timely manner according to enterprise policy
RANGE OF VARIABLES
VARIABLE / RANGE1. Safety regulations / May include but are not limited to:
1.1Clean Air Act
1.2Building code
1.3National Electrical and Fire Safety Codes
1.4Waste management statutes and rules
1.5Philippine Occupational Safety and Health Standards
1.6DOLE regulations on safety legal requirements
1.7ECC regulations
2. Hazards/Risks / May include but are not limited to:
2.1Physical hazards – impact, illumination, pressure, noise, vibration, temperature, radiation
2.2Biological hazards- bacteria, viruses, plants, parasites, mites, molds, fungi, insects
2.3Chemical hazards – dusts, fibers, mists, fumes, smoke, gasses, vapors
2.4Ergonomics
2.4.1Psychological factors – over exertion/ excessive force, awkward/static positions, fatigue, direct pressure, varying metabolic cycles
2.4.2Physiological factors – monotony, personal relationship, work out cycle
3. Contingency measures / May include but are not limited to:
3.1Evacuation
3.2Isolation
3.3Decontamination
3.4Calling emergency personnel
4. PPE / May include but are not limited to:
4.1Mask
4.2Gloves
4.3Goggles
4.4Hair Net/cap/bonnet
4.5Face mask/shield
4.6Ear muffs
4.7Apron/Gown/coverall/jump suit
4.8Anti-static suits
5. Emergency-related drills and training / 5.1Fire drill
5.2Earthquake drill
5.3Basic life support/CPR
5.4First aid
5.5Spillage control
5.6Decontamination of chemical and toxic
5.7Disaster preparedness/management
6. OHS personal records / 6.1Medical/Health records
6.2Incident reports
6.3Accident reports
6.4OHS-related training completed
EVIDENCE GUIDE
1. Critical aspects of Competency / Assessment requires evidence that the candidate:1.1Explained clearly established workplace safety andhazard control practices and procedures
1.2Identified hazards/risks in the workplace and its corresponding indicators in accordance with company procedures
1.3Recognized contingency measures during workplace accidents, fire and other emergencies
1.4Identified terms of maximum tolerable limits based on threshold limit value- TLV.
1.5Applied basic first-aid procedures
1.6Followed Occupational Health and Safety (OHS) procedures for controlling hazards/risks in workplace
1.7Used Personal Protective Equipment (PPE) in accordance with company OHS procedures and practices
1.8Completed and updated OHS personal records in accordance with workplace requirements
2. Required Knowledge / 2.1OHS procedures and practices and regulations
2.2PPE types and uses
2.3Personal hygiene practices
2.4Hazards/risks identification and control
2.5Threshold Limit Value -TLV
2.6OHS indicators
2.7Organization safety and health protocol
2.8Safety consciousness
2.9Health consciousness
2.10First-aid procedures and practices
3. Required Skills / 3.1Practice of personal hygiene
3.2Hazards/risks identification and control skills
3.3Interpersonal skills
3.4Communication skills
3.5Safe manual handling of casualty
4. Resource Implications / The following resources must be provided:
4.1Workplace or assessment location
4.2OHS personal records
4.3PPE
4.4Health records
5. Methods of Assessment / Competency may be assessed through:
5.1Portfolio Assessment
5.2Interview
5.3Case Study/Situation
6. Context for Assessment / 6.1Competency may be assessed in the work place or in a simulated work place setting
TR – Food and Beverage Services NC II (Amended) Promulgated December 2013 1
TESDA-SOP-QSO-01-F08
COMMON COMPETENCIES
UNIT OF COMPETENCY:DEVELOP AND UPDATE INDUSTRY KNOWLEDGE
UNIT CODE:TRS311201
UNIT DESCRIPTOR:This unit of competency deals with the knowledge, skills and attitude required to access, increase and update industry knowledge. It includes seek information on the industry and update industry knowledge
ELEMENT / PERFORMANCE CRITERIAItalicized items are elaborated in the Range of Variables
1. Seek information on the industry / 1.1Sources of information on the industry are correctly identified and accessed
1.2Information to assist effective work performance is obtained in line with job requirements
1.3Specific information on sector of work is accessed and updated
1.4Industry information is correctly applied to day-to-day work activities
2. Update industry knowledge / 2.1Informal and/or formal research is used to update general knowledge of the industry
2.2Updated knowledge is shared with customers and colleagues as appropriate and incorporated into day-to-day working activities
3. Develop and update local knowledge / 3.1 Local knowledge is developed to assist queries on local/national tourism industry
3.2 Local knowledge is updated using informal and/or formal research
3.3 Contact with local communities is maintained
4. Promote products and services to customers / 4.1 Promotional initiatives are described that may be used to promote products and services
4.2 Selling skills are applied according to customer needs
RANGE OF VARIABLES