Position Description1

CRM & Data Specialist

POSITION DESCRIPTION

CRMDataSpecialist

POSITION SUMMARY

This position will function within the Finance/Administration Division providing key focus on data integrity and data resources.

ABOUT VISITDALLAS

VisitDallas is an independent, not-for-profit organization comprised of professionals serving as the sales and marketing arm for Dallas. Our mission is to promote Dallas as the ideal business and leisure destination to the regional, national, and international marketplace, and to favorably impact the Dallas economy through conventions and tourism.

Our efforts have significantly increased awareness of Dallas locally, nationally, and internationally, and have resulted in Dallas being recognized as one of the top convention destinations in the nation and the no. 1 visitor destination in the state of Texas.

SCOPE

This position will align with all departments to identify areas of concern, make recommendations for course of action and follow-up to further the development of the organization as it relates to CRM and data resources.

RESPONSIBILITIES

  • Serve as lead liaison for CRM, which includes the coordination of data management and collaboration with designated staff in each department to ensure platform optimization
  • Respond to user concerns/issues and manage project request submission to CRM vendor
  • Conduct basic CRM training for new hires, identify areas of needand conducton-going training for internal users as necessary
  • Evaluate CRM data, identify needs and make recommendations on procedures to improve data integrity for the various departments
  • Design and prepare reports in CRM for multiple departments as directed
  • Collaborate with the experience department on CRM Standard Operating Procedures to improve account listings, facility details, amenities and categories to maximize usage of website, Partnernet and the distribution of leads, service requests and referrals
  • Approve all “Listings” (website descriptions/categories/images) new or changed within extranet
  • Collaborate with marketing department to evaluate website content and data tomake recommendations for the future development to deliver a more robust experience for the visitor/user
  • Coordinate and complete internal and external research projects in a timely manner as requested

SUPERVISION

This position reports directly to the Director of Business and Research Analysis

PREFERRED KNOWLEDGE/EDUCATION

Education Level –Bachelor’s degree required

Experience –At least three years of related experience

Specific Skills:

  • Advanced user knowledge of Simpleview CRM System preferred
  • Extensive computer background and knowledge (Microsoft office products) preferred
  • Ability to understand and juggle the competing priorities of departments across an organization
  • Good communication skills and the ability to comprehend instructions and follow through without assistance and/or supervision
  • Demonstrated organizational, project and time management skills
  • Proven ability to build effective business relationships, both internally and externally
  • Ability to function in a continually changing environment is mandatory, and must demonstrate strong self-initiative and follow through

Status: Non-Exempt

APPLICATION PROCEDURES

For consideration, please submit a cover letter, resume and desired term by the deadlines below.

Submit resumes to:

Administration

VisitDallas

325 N. St. Paul St., Suite 700

Dallas, Texas 75201

Send Resume and compensation requirement to:

Nichole Robb

Email:

June 29, 2016