CRC Recruitment Template

Please complete the relevant sections of the form as you would like them to appear on your advert.
A copy of a job description or any further supporting documentation is not required as unfortunately they can’t be uploaded with an advert.
The information provided in this template will be copied and pasted directly into your advert.
Where possible, please allow 48 hours’ processing notice.
CRC name:
Wales / Base location of position:
Haverfordwest
Job title:Receptionist
Advert start date / 04.04.2017 / Advert closing date / Noon 13.04.2017
Salary: Band 1 £14,609 to £17,243
CRC and position introduction (if applicable):
As a Receptionist you will be providing a first point of contact for Service Users, either in person or by phone. You will have good communication, written and numeracy skills as well a good understanding of a range of IT systems.
Some evening working will be needed to meet service users who visit the office during the evening
Job Purpose
To contribute to the overall performance of Wales Community Rehabilitation Company (Wales CRC) by the provision of Reception, administrative and other support services.
Key accountabilities:
  1. Act as first point of contact,while on Reception, for all visitors to the Probation Office, promptly notifying the relevant staff member that their visitor has arrived.
  1. Handle telephone calls, taking messages as appropriate, and promptly directing to the appropriate team.
  1. Answer all enquiries, while on Reception, relating to basic information about Wales CRC or the building, referring more technical enquiries to an appropriate manager.
  1. Deal with all mail items; incoming, outgoing and internal.
  1. Retain petty cash and travel warrants to reimburse offenders according to current policy under the supervision of the Operational Manager.
  1. Provide a confidential and high level administrative support service, to include;
  • Process and update computer based and manual files and filing systems
  • Use a range of computer software in providing comprehensive administration support
  • Produce a range of documentation and correspondence
  1. To perform delegated administration tasks as required relating to the LDU as directed by the Operational Manager/LDU Head
  1. Build and maintain strong working relationship with key business partners to ensure they contribute to the delivery of business plan objectives.
  1. To be proactive and anticipate future work demands.
Other Areas of Responsibility:
  • Model the vision and values of Wales CRC, providing leadership regarding ways of working within LDU
  • Ensure the provisions of Wales CRC Welsh Language Scheme are implemented in all aspects of work.
  • Develop a culture of systems that promote equality and value diversity
  • Ensure that all aspects of service delivery and partnership work adhere to the legal and Wales CRC requirements of our equalityobjectives.
  • Develop own knowledge and skills to meet objectives
  • The role is dynamic and the key duties of the post will develop and evolve in accordance with the overall role and purpose of the post.
  • In order to meet both short and longer term organisational requirements Wales CRC reserve the right to re-assign the post holder to other locations and/or roles within the same level banding (commensurate with skills and abilities ) in accordance with prevailing Wales CRC policies.

Main and key areas of responsibilities:
Any other information required:
Good verbal and written communication skills - Essential
Organisational skills – Essential
Strong IT Skills - Essential
Good numeracy skills - Essential
Understanding/awareness of Data Protection - Essential
Previous clerical or administrative experience – Desirable
Ability to provide excellent customer service – Essential
Ability to speak and write in Welsh – Desirable
Recruitment contact name and email address / Applications to be sent to
Interview dates (if known) / 19th April, 2017
Name: / Deanne Martin
Date: / 02.04.2017