Court Worker Job Description

Role Description

Key Activities:

• As first point of contact within the service, ensure all visitors receive a friendly and efficient service and that all calls and visits are dealt with promptly and courteously.
• Contribute to the improvement and upkeep of all client areas, taking responsibility for the reporting of damage to management and other relevant personnel.
• Ensure all client information displayed in the waiting room area is current and relevant, keeping the wall space tidy and maintaining sufficient stock of harm reduction leaflets and information.
• Support the team in the maintenance of recording and database systems, photocopying and general administrative tasks.
• Taking phone calls, answering queries, taking referrals, provide harm reduction advise and to be able to signpost as appropriate.
• Provide general information and signpost to other organisations as and when is needed
• Attend events as a CRI representative, feeding back to the team.
• To carry out any other duties as and when required by the team.
• Support facilitation of drop-in programmes.

General terms of reference:

In carrying out the above duties the post holder will

• Work flexibly across operational sites as required.
• Work flexibly within an agreed number of hours of work to maintain the most appropriate level of service provision this may include working evenings and weekends.
• Seek to improve personal performance, contribution, knowledge and skills.
• Participate in appraisal, training and supervision processes.
• Keep abreast of developments in services, legislation and practice relevant to the client group
• Ensure the implementation of all CRI policies.
• Contribute to maintaining safe systems of work and a safe environment
• Undertake other duties appropriate to the grade of the post.

Person Specific.

Essential criteria:

Basic understanding of substance misuse issues (this can be developed through training)

Basic computer and keyboard skills (this can be developed through training)

Good interpersonal skills and a willingness to work flexibly as part of a team.

Maintaining professional boundaries and effective working within Substance Misuse services.

Good organisational skills.

Dependable and reliable

And the ability to:

Communicate confidently and effectively, verbally and in writing.

Respond flexibly to the demands of the post.

Work as a member of a team.

Show a capacity to work alone and the ability to keep calm under pressure.

Employ an empathetic and non-judgmental attitude towards service users.

Demonstrate a commitment to own ongoing professional development

Desirable criteria:

Previous experience of administrative work

Understanding of the issues facing substance misusers

Knowledge of local services and geography

Recruitment Procedure:

Application form, interview and two references and DBS clearance.

Followed by 6 weeks training, one day per week.

This post is subject to a Disclosure and Barring Service Check at enhanced level.

Please direct all initial enquiries to:

Sian Hammacott

98 Neville Street,

Riverside,

Cardiff,

CF11 6LS

Tel: 0300 300 7000 option 1

Email: