Revision / 1
Revision Date / November 2015
Group technology & Commercial Division
CORP4221–End User Computing Central
Tender Returnable
Gatekeeper Proof of Ability
REFERENCE LETTER 1 –End User Computing (Gatekeeper Question)
Tenderers Name:
Customer Name:
Number of users supported per month:
Period of service:
Description of services provided:
Contact details of reference
Company name:
Name, Surname:
Designation:
Contact details (email and phone):
Signed:
ReferenceTendererCEO/MD
Date:Date:
Tender Returnable
Gatekeeper Proof of Ability
REFERENCE LETTER 2 -End User Computing (Gatekeeper Question)
Tenderers Name:
Customer Name:
Number of users supported per month:
Period of service:
Description of services provided:
Contact details of reference
Company name:
Name, Surname:
Designation:
Contact details (email and phone):
Signed:
ReferenceTendererCEO/MD
Date:Date:
Tender Returnable
Gatekeeper Proof of Ability
REFERENCE LETTER 3 - End User Computing (Gatekeeper Question)
Tenderers Name:
Customer Name:
Number of users supported per month:
Period of service:
Description of services provided:
Contact details of reference
Company name:
Name, Surname:
Designation:
Contact details (email and phone):
Signed:
ReferenceTendererCEO/MD
Date:Date:
Technical CapabilityResponse –
Evaluation Question #1:Customer Reference
REFERENCE LETTER 1 - End User Computing
Please provide a list of all customers utilising the tenderers Service over the last three years (July 2014 to July 2017)
Please note that Eskom reserves the right to contact all customers listed via telephone or email in order to validate the authenticity of the information supplied.
Company name of Tenderer:
Company Location: ______
Services Provided / Yes / NoEquipment maintenance and support
Remote and on-site technical support
IMACDs
Release management and system integration
Core Image maintenance and deployment
Software package maintenance and deployment
Patch management
End Point Protection, Security Service and Agent Management
Unified Communications and Collaboration Services
Asset Management
Citrix maintenance and support
Standby Support Services
File service support
Customer Satisfaction Management
Comments: ______
Contact details of reference
Company name:
Name, Surname:
Designation:
Contact details (email and phone):
Signed:
Customer ReferenceTendererCEO/MD
Date:Date:
REFERENCE LETTER 2 - End User Computing
Please provide a list of all customers utilising the tenderers Service over the last three years (July 2014 to July 2017)
Please note that Eskom reserves the right to contact all customers listed via telephone or email in order to validate the authenticity of the information supplied.
Company name of Tenderer:
Company Location: ______
Services Provided / Yes / NoEquipment maintenance and support
Remote and on-site technical support
IMACDs
Release management and system integration
Core Image maintenance and deployment
Software package maintenance and deployment
Patch management
End Point Protection, Security Service and Agent Management
Unified Communications and Collaboration Services
Asset Management
Citrix maintenance and support
Standby Support Services
File service support
Customer Satisfaction Management
Comments: ______
Contact details of reference
Company name:
Name, Surname:
Designation:
Contact details (email and phone):
Signed:
Customer ReferenceTendererCEO/MD
Date:Date:
REFERENCE LETTER 3 - End User Computing
Please provide a list of all customers utilising the tenderers Service over the last three years (July 2014 to July 2017)
Please note that Eskom reserves the right to contact all customers listed via telephone or email in order to validate the authenticity of the information supplied.
Company name of Tenderer:
Company Location: ______
Services Provided / Yes / NoEquipment maintenance and support
Remote and on-site technical support
IMACDs
Release management and system integration
Core Image maintenance and deployment
Software package maintenance and deployment
Patch management
End Point Protection, Security Service and Agent Management
Unified Communications and Collaboration Services
Asset Management
Citrix maintenance and support
Standby Support Services
File service support
Comments: ______
Contact details of reference
Company name:
Name, Surname:
Designation:
Contact details (email and phone):
Signed:
Customer ReferenceTendererCEO/MD
Date:Date:
Transition Plan
Guidelines for the Transition Plan
(Evaluation Question # 6)
The following guidelines should be utilised when developing the Transition plan for submission.
- A high Level Roadmap with key milestones
- Detailed Project plan reflecting the transition of the service
- Detail all assumptions
- Detail all risks and mitigation plans
- Inclusions and Exclusions
- RACI matrix
Transition Plan
Proof of transition at a customer
(Evaluation Question # 7)
REFERENCE LETTER 1 –End UserComputing (scope as defined in RFP)
Tenderers Name:
Customer Name:
Year of Transition:
Description of Transition:
Contact details of reference
Company name:
Name, Surname:
Designation:
Contact details (email and phone):
Signed:
ReferenceTendererCEO/MD
Date:Date:
Transition Plan
Proof of transition at a customer
(Evaluation Question # 6)
REFERENCE LETTER 2 (Optional) –End User Computing (scope as defined in RFP)
Tenderers Name:
Customer Name:
Year of Transition:
Description of Transition:
Contact details of reference
Company name:
Name, Surname:
Designation:
Contact details (email and phone):
Signed:
ReferenceTendererCEO/MD
Date:Date: