Corby Borough Council – Job Description
Service Area: / Corporate Services
Reports To: / ICT Manager
Responsible For: / N/A
Scale: / PO4 - 7
Overall Job Purpose:
Assist the ICT Manager in ensuring the efficient operation of IT service. This includes implementation, development and configuration of new and existing network, hardware, software and communication links. To maintain a culture based upon excellent customer service values and be a ‘change agent’ to encourage a Council wide adoption of Technology programme and strategies.
Main Duties and Responsibilities:
(This list contains the main duties and responsibilities of the post holder but it is not an exhaustive list)
1. Install, configure and provide support of servers, PCs and other hardware.
2. Install, configure and provide support and development of operating systems and applications to support the Councils key work programmes and objectives.
3. Manage the implementation of specific IT projects.
4. Responsible for maintaining and upgrading the Councils virtual server infrastructure, storage area network and fibre fabric.
5. Responsible for maintaining and upgrading of the Councils firewalls and internal network.
6. Responsible for maintaining and configuring the LAN/WAN communication links.
7. Responsible for maintaining the Councils security and back-up systems to support the Council’s business continuity plan.
8. To be a ‘change agent’ and support other service areas and employees through change, encouraging and demonstrating a ‘can do’ attitude in regard to service delivery and technology provision and exploitation.
9. To support the ICT Manager in the development and maintenance of key ICT Operations standards of service delivery, customer care, equality and risk issues in order to achieve service area and corporate service standards and targets.
10. To be responsible for performance management against agreed targets and reporting against performance indicators. Responsible for identifying areas for service improvement and the development and implementation of solutions.
11. To work in liaison with other service areas and with external organisations to ensure the ongoing development of the ICT Systems.
12. To deputise for the IT Manager as required and to undertake all reasonable allied duties to the above within the context of service responsibilities.
13. Ensure that the Health and Safety of themselves and all others affected by their work is a priority and H&S procedures and policies are strictly followed and adhered to.
NOTES
1. The post holder will be required to contribute to training and development of self and others through participating in training events and other agreed activities that enable the transfer of knowledge.
2. This job description reflects the major tasks to be carried out by the post holder and identifies a level of responsibility at which the post holder will be required to work. In the interests of effective working any major tasks may be reviewed from time to time to reflect changing needs and circumstances. Such reviews and other consequential changes will be carried out in consultation with the post holder. The post holder will also be required to carry out other such duties as may be determined from time to time to be within the general scope of the post. The post holder will be required to work overtime during peak periods or as required.
Additional Information / Local Agreements attached to this post
Post holder must be willing to attend evening meetings as and when required
Post holder must be willing to travel
Post is subject to a basic disclosure check
Post holder must hold a valid driving licence
I have read and understood the job description and sign to accept the above terms and conditions of employment.
Employee Signature Date:
Authorisation Signature Date:
Corby Borough Council – Person Specification
The ideal candidate will be able to demonstrate the following skills, knowledge and experience
Criteria /Skills, Knowledge, Experience etc
/ Essential / Desirable / Method of AssessmentEducation / Qualifications / Educated to degree level in a computer based subject or equivalent experience / E / Application
Skills / Experience / Direct experience of ICT operations and procedures in an ICT service environment / E / Application
Experience of providing & supporting large and complex IT facilities spanning several sites, including the provision of 1st, 2nd and 3rd line support as required / E / Application
Experienced in managing ICT projects with challenging key implementation dates / E / Application
Extensive experience of supporting end users of typical Office applications and additional specialist applications / E / Application
Well developed inter personal and communication skills / E / Interview
Knowledge of the relevant security standards applicable for the Public Sector / D / Interview
Able to introduce change and modernisation programmes / D / Interview
Ability to manage competing priorities and conflicts / E / Interview
Experience of working to defined service standards / E / Interview
Configuring and supporting a VMware environment / E / Application
Configuring and supporting LAN and WAN TCP/IP networks, Network Operating Systems and Network Clients / E / Application
Implementing and managing Exchange 2010 / E / Interview
Implementing and administering Microsoft Windows 2008\2012 server and Windows 7 / E / Interview
Configuring switches, enterprise firewalls and routers for QoS, VLANs and Business Continuity purposes / E / Interview
Experience in managing NetApp and EMC SAN storage / E / Application
Miscellaneous / Flexible approach to work / E / Interview
Able to focus on the benefits of technological development and change / E / Interview
Commitment to social inclusion and equality / D / Interview
Self motivated and able to provide leadership and direction / E / Interview
Commitment to sustained improvement / E / Interview