Thank you fordeciding to become one of our customers! We take great pride in our productand hope that the conversion from your existing enhanced services platform will go as smoothly as possible. We are providing you with this checklist and can assure you the best possible conversion experience if you follow these steps prior to having your conversion scheduled with a member of the APMAX support group.

Conversion Checklist

Company Name: System ID#

Primary Conversion Contact:APmax Support Site User ID: Password:

Phone:E-mail:

___ APMAXPhysical Installation Cabling,Spacing, etc. Reference: APMAX User Manual,Conversion Appendix (Conversion Appendix is also available on the support side of innovsys.com, you will need User ID and Password)

___ APMAX UI Installation and Computer Requirements Reference: APMAX User Manual, Conversion Appendix

___ APMAX Point Code, OAMP, and Internet IP Address Allocations Reference: APMAX User Manual, Attached Excel Spreadsheets, Conversion Appendix(Conversion Appendix is also available on the support side of innovsys.com, you will need User ID and Password)

___ APMAX System & Service Versions Reference: APMAX User Manual, Conversion Appendix (Conversion Appendix is also available on the support side of innovsys.com, you will need User ID and Password)

___ Notification to your Auto-Provisioning Service Provider(Regardless of who your provider is) Please note that failure to complete this step in a timely manner will likely result in a delay of your conversion(Conversion Appendix is also available on the support side of innovsys.com, you will need User ID and Password)

___ Notification to your Telco CNAM / Global Telephony ProviderPlease note that failure to complete this step in a timely manner will likely result in a delay of your conversion (Conversion Appendix is also available on the support side of innovsys.com, you will need User ID and Password)

___ Confirmation that your APMAX is running Innovative Systems IPTV Middleware (yes/no)

___Notification to your subscribers on how the conversion may affecttheir existing servicesReference: APMAX User Manual, Conversion Appendix (Conversion Appendix is also available on the support side of innovsys.com, you will need User ID and Password)

___ Expected Timeline for conversion project completion Reference: APMAX User Manual, Conversion Appendix (Conversion Appendix is also available on the support side of innovsys.com, you will need User ID and Password)

___Contact Innovative Systems AP/APMAX Support for Conversion Scheduling 605-995-6120

APmax Conversion Appendix

____ APmax Physical Installation

Parts List

Each APmax kit is shipped with:

  • 2-APmax units
  • 2-Ethernet cables (for inter-unit communication)
  • 2-sets mounting brackets (for mounting in a 19” rack) with screws
  • APmax User Interface Software (on CD-ROM)
  • APmax Operating Software (pre-loaded)
  • APmax User Manual (Softcopy PDF provided on APmax User Interface CD-ROM)

Required items not supplied with the kit:

  • 2-T1 cable assemblies
  • CAT5 or similar cable to connect the APmax System to the computer network
  • Fuse - 3A is recommended

System Requirements

Each unit must be supplied with -48 VDC power. The two sets of power input connections should be tied to independent sources in order to provide redundant powering.

Each unit may be configured for SS7 communication over a T1 channel.

A personal computer running the APmax User Interface Software is required for configuration, administration, and maintenance of the APmax system.

Network Configuration

Each APmax system ships with a set of default Administration and Call Processing IPs. The Digital Signal Processors (DSPs) reside on the Call Processing network and their IPs are also defaulted before shipment.

It is required that the OAM&P (Administration) and VoIP (Call Processing) networks be located on separate physical networks. Quality of service is assured by keeping the VoIP network private.

Improper configuration of the network, cabling, and IP assignment could result in loss of call processing, inability to administer the system, and subsequent loss of service.

Ethernet Cabling

The OAM&P (Administration) network connects to the APmax via the OAM&P port, port 1, on the APmax Ethernet switch.

The tielines are used to maintain redundant databases between the units. There are two tielines,and they connect from port 5 to port 5 and port 6 to port 6.

If APmax web services such as Phone Central are to be used, the system’s Internet IPs must be configured accordingly and the WAN port, port 2, on each unit must be connected to the Internet.

The VoIP network connects to the APmax via the VoIP port, port 4. Whether or not the APmax will be used for VoIP will determine how the system should be cabled.

In addition to properly cabling the system, the Administration, Call Processing IPs, and DSP IPs must be configured accordingly. If the networks on which the APmax resides do not support the default IP ranges preconfigured before shipment, then the system IPs will need to be updated (see Chapter 4 - "Network Configuration" for more information.)

NOTE: Setting the IPs on the APmax is done by sending a broadcast query from the UI to all units within the system. When changing the APmax IPs, the PC on which the UI runs must be on the same network as the APmax Administration network.

If VoIP is utilized, meaning the APmax will be hosting external VoIP traffic, the VoIP port, port 4, on each unit must be connected to the Call Processing network on which the APmax resides.

It is required that the OAM&P (Administration) and VoIP (Call Processing) networks be located on separate physical networks.

Physical Installation Procedure

Refer to “Procedure” section of the APmax User Manual

____ APmax UI Installation and Computer Requirements

System Requirements

A personal computer (PC) is required for the APmax UI. The APmax UI is used to manage one or more APmax systems. The APmax UI PC should, at a minimum, meet the following requirements:

  • Windows® XP Professional, Windows Vista™ Business, Windows Vista™ Enterprise, Windows Vista™ Ultimate, Windows® 7 Professional, Windows® 7 Enterprise, or Windows® 7 Ultimate
  • Microsoft .NET Framework 4.0
  • 1.5 GHz Pentium 4 processor (or equivalent)
  • 512 MB RAM
  • 20 GB hard disk drive or greater
  • Network card
  • CD-ROM drive
  • Internet connection

In general, a PC exceeding the above requirements in processor, RAM, and disk drive capacities is strongly recommended.

Important Note: Increasing the capacity of any or all of these elements will result in faster APmax UI software response, thereby increasing user productivity and satisfaction.

A centralized storage location for APMAX software upgrade applications will improve subsequent upgrades.

APmax UI Installation

Please refer to: Chapter 2- Installing The APmax UI in the APmax User Manual for complete instructions.

____ APMAX Point Code, OAMP, and Internet IP Address Allocations

You will need (1) APMAX Point Code per Two Unit System and at a minimum (3) OAMP/Internet IP Addresses. Excel worksheets are attached to this document which will help you to complete this allocation process. There are 3 tabs in this spreadsheet:

  • APmax Info tab - This sheet is a repository for associated point code(s), DS1/DS3 configurations, and associated IP addresses
  • Trunk Group Info tab - This sheet is a repository for Trunk Groups and their associated channels/CICs assigned to specific services.
  • Service Intercept # tab - This sheet is a repository for intercept and administrative DNs associated with specific services.

___ APMAX System & Service Versions

It is important that we know what version of services that you have loaded onto your APmax prior to the conversion process. If your APmax was delivered quite some time ago you may need to have some service upgrades applied to your APmax prior to the conversion process. Please follow these steps in order to obtain a Package Management Report that you can send to your APmax conversion support person:

  • Set up APMAX User Information by referencing Chapter 3 of the APMAX User Manual
  • Add your system to the APMAX UI by referencing Chapter 3 of the APMAX User Manual
  • Locate Package Management report display in the APmax UI by referencing Chapter 13 of the APmax User Manual
  • Using your Windows snipping tool or the ALT Print Screen function on your PC, copy this report and email it to your APmax conversion support person. Please send to Support Rep you are working with or .

____ Notification to your subscribers on how the conversion may affect their existing services (These enhancements are related to customers who were previously getting their services from the Application Peripheral (AP) platform)

With the deployment of your new APmax, there will be service enhancements that will quite possibly effect how your customers have traditionally used their voice services that were delivered to them from the Application Peripheral (AP) platform. The purpose of this section of the conversion appendix is to detail service distinctions so that you can educate your staff and your subscribers of these changes in order to take advantage of them and enhance their user experience.

Voicemail

  • APmax interrupt digits are * and # keys only
  • On the AP, customers used to be able to use the 1 key to skip messages. “This was a bug in the old AP” this is not a valid option to skip messages in the APmax
  • Sub mailboxes cannot be managed via the web portal or phone central “no internet option for sub mailboxes”
  • No dial by extension in APmax VM for Auto Attendant mailboxes, instead use outdial to mailbox number
  • Converted mailboxes will have outdial set to 0 with number of 000-000-0000
  • Family mailboxes, in VM04 on the AP, “*” was pressed to access the Group Greeting Menu. In Voice Mail 4.0 (APmax)“0” is pressed to access the Group Greeting Menu.
  • Family mailbox and sub mailboxes, no longer press 5 to hear all the mailboxes with messages. Instead the service simply voices this information, no digit entry required.
  • The administrator of the Family mailbox is 0 in Voice Mail 4.0 (APMAX) and is not changeable.
  • Steps to save greetings have changed, you no longer press 4 to record and 2 to save. Now press 2 to record and the greeting is automatically saved.
  • Sending a message acknowledgement, caller will not be notified if the message could not be delivered.
  • Current Outdial number is not announced in the Outdial Menu. Now just asks for the digit used to access the Outdial you wish to edit.
  • Unable to change routing or Auto Attendant mailbox back to a normal mailbox from UI without deleting and re-adding it.
  • Pager retry increments are now in minutes instead of seconds.
  • Maximum Message Length Handling – The subscriber will no longer be permitted to append to a message that is at the maximum message length.
  • APmax Report Viewer formats have changed to be more selective in information picked.
  • Voicemail pw’s are hidden in APmax
  • MWI is automatically delayed for 5 seconds

Auto Attendant

  • AA is now part of voicemail
  • AA subscribers cannot be associated to any mailboxes other than the AA mailbox
  • AA doesn’t allow the calling party phone to ring if the service has no greeting/time interval set for that particular time frame. “This was an AIN AA feature”.
  • AA doesn’t support dial by extension “Use outdial numbers”

UCM Single Number

  • Single number and TCM can forward call directly to voicemail
  • Single Number has a transfer feature
  • Subscriber must have voicemail to get recorded name feature.

TCM Terminating Call Manager

  • the term “known” is replaced with “allowed”
  • The subscriber and administration/configuration UIs are different.
  • Phone Central internet access has been replaced with the Web Portal.
  • In announcements the phrase "Privacy Controller" is replaced with "Terminating Call Management"
  • Inactivity was measured in months in the AP, the APmax is in days
  • Inactivity cleanup had to be scheduled in the AP in the APmax it is checked nightly.
  • The AP local calling area treatment could be defined with NPA and NPA-NXX tables. The APmax provides only NPA-NXX definition.
  • DNs on the Telemarketer list are blocked in the APmax TCM in the AP they received the "telemarketer" challenge and could press 1 to complete the call.
  • 3,6,7 or 10 digit numbers can now be chosen for call blocking

DND Do Not Disturb

  • DND is now part of the TCM service.
  • Setup and Config via generic table entry replaced with a APmax UI
  • The phone menu is different, press 2 to examine/change the start and press 3 to examine/change the end of your undisturbed period are not provided in the APmax DND.

OCM

  • OCM, Budget Toll and Account Code Plus are all one service now
  • The subscriber and administration/configuration UIs are different.
  • Manage My Phone internet access has been replaced with the Web Portal.
  • Term "10-10-x" is replaced with "Casual"
  • Term "Long Distance" is replaced with "Toll"
  • Allowed and Blocked numbers do not have description field in the Subscriber UI and Web Portal
  • Internet Access Block/Allow radio buttons replaced with check box control in the Web Portal
  • Multiple entry delete for the Allow/Block lists not provided
  • Internet Access Update button replaced with Save control in the Web Portal

OCM – Account Code Plus

  • The subscriber and administration/configuration UIs are different
  • Manage My Phone internet access has been replaced with the Web Portal.
  • Phone interface Account code entry error announcement "number is incorrect" is replaced with "please enter your account code"
  • Account code requirements apply to timed numbers
  • Blocked Numbers (Tab) cannot be hidden
  • Day of the week reporting and timer reset option not provided

OCM – Budget Toll

  • The subscriber and administration/configuration UIs are different
  • Auto Subscribe not provided
  • Simple subscriber set is not provided
  • Remaining time not provided ( must subtract used from replenishment)
  • Toll Time unused for the last interval is not provided

Firebar

  • Supports “back door” dial in to firebar.
  • Supports merging second firebar call to existing firebar – redials all members again.

___ Expected Timeline for conversion project completion

There are several variables that will impact the conversion process that are outside the control of the Service Provider (your company) and the IS APmax conversion support group and the purpose of this section is to identify these variables.

  • Point Codes -Acquiring the needed point code (s) may take a few weeks to acquire from your vendor or IT Department
  • Notification of your Telco CNAM / Global Telephony Provider – You need to have secured a point code prior to this notification which may also take a few weeks
  • OAMP/Internet IP Addresses - Acquiring the needed OAMP/Internet IP addresses may take a few weeks to acquire from your vendor or IT Department
  • Notification of your Auto Provisioning Provider – Even with prompt notification on your part, it may still take a few weeks for this process to be completed. It is important to note this notice must be given regardless of your provider.

Once the above items are secured along with the rest of the checklist, the normal time for conversion is expected to take about 1 business week. This timeline is based on previous conversions and will be contingent upon the number of licenses and services that you will be converting from your AP system. Fewer services and licenses could shorten the timeline, conversely more licenses and services could lengthen the estimated timeline.