Controller/Evaluator Handbook

Controller and Evaluator (C/E)Just Another Day at the Mall

HandbookFull-Scale Exercise

Just Another Day at the Mall…

Full-Scale Exercise

Controller/Evaluator Handbook

October 18, 2017

Preface

Just Another Day at the Mall…Full-Scale Exercise Controller/ Evaluator Handbook gives Controllers and Evaluators the information necessary to participate in the exercise. The Controller/Evaluator (C/E) Handbook describes the roles and responsibilities of exercise Controllers and Evaluators, and the procedures they should follow.

Because the C/E Handbook contains information about the scenario and about exercise administration, it is distributed to only those individuals specifically designated as Controllers or Evaluators; it should not be provided to exercise players. The C/E Handbook may supplement the Exercise Plan (ExPlan) or be a standalone document.Only Controllers and Evaluators may view the Controller/Evaluator (C/E) Handbook.

The C/E Handbook was produced with the input, advice, and assistance from the Exercise Planning Team, which followed the guidance set forth in the Federal Emergency Management Agency (FEMA) Homeland Security Exercise and Evaluation Program (HSEEP). The information in this document is current as of the date of publication and is subject to change as dictated by the Exercise Planning Team.

TheJust Another Day at the Mall…Full-Scale Exercise is an unclassified exercise. The control of information is based more on public sensitivity regarding the nature of the exercise than on the actual exercise content.

All exercise planners, Controllers, and Evaluators should use appropriate guidelines to ensure the proper control of information within their areas of expertise and to protect this material in accordance with current jurisdictional directives. Public release of exercise materials to third parties is at the discretion of the Exercise Director and the Exercise Planning Team.

Handling Instructions

1. The title of this document is the Just Another Day at the Mall…Full-Scale Exercise Controller/Evaluator Handbook.
2. The information gathered in this document should be handled as sensitive information not to be disclosed. This document should be safeguarded, handled, transmitted, and stored in accordance with appropriate security directives. Reproduction of this document, in whole or in part, without prior approval from the Exercise Director and the Exercise Planning Team is prohibited.
3. At a minimum, the attached materials will be distributed only on a need-to-know basis and when unattended, will be stored in an area offering sufficient protection against theft, compromise, inadvertent access, and unauthorized disclosure.
4. For more information, please consult the following point of contact:

Exercise Director:

Norm Sturm

Cochise County Emergency Manager

520-432-9220

Handling Instructions1For Official Use Only

Controller and Evaluator (C/E)Just Another Day at the Mall

HandbookFull-Scale Exercise

Contents

Preface

Handling Instructions

Exercise Overview

General Information

Exercise Objectives and Core Capabilities

Background Information

Participant Roles and Responsibilities

Exercise Assumptions and Artificialities

Exercise Logistics

Safety

Fire Safety

Emergency Medical Services

Weapons Policy

Site Access and Security

Post-exercise and Evaluation Activities

Hot Washes

Facility/Agency Hot Wash

Participant Feedback Forms

Facility/Agency Controller and Evaluator Hot Wash

General Exercise Controller and Evaluator Hot Wash

Evaluation

Exercise Evaluation Guides

After-Action Report

After-Action Conference

Improvement Planning

Participant Information and Guidance

Exercise Rules

Players Instructions

Before the Exercise

During the Exercise

After the Exercise

Simulation Guidelines

Controller Information and Guidance

Exercise Control Overview

Exercise Control Documentation

Controller Package

Incident Simulation

Scenario Tools

Controller Instructions

Before the Exercise

During the Exercise

After the Exercise

Controller Responsibilities

Evaluator Information and Guidance

Exercise Evaluation Overview

Evaluation Documentation

Evaluator Package

Exercise Evaluation Guides

After-Action Report/Improvement Plan

Evaluator Instructions

General

Before the Exercise

During the Exercise

After the Exercise

Using Exercise Evaluation Guides

Placement and Monitoring

Appendix A: Exercise Schedule

Appendix B: Communications Plan

Player Communications

Controller Communications

Communications Check

Player Briefing

Public Affairs

Appendix C: Exercise Scenario

Scenario

Appendix D: Acronyms

Appendix E: Sierra Vista Mall EEG...... 5

Appendix F: Fire/Hazmat/EMS/RACES EEG...... 7

Appendix G: Healthcare EEG...... 6

Contents1For Official Use Only

Controller and Evaluator (C/E)Just Another Day at the Mall

HandbookFull-Scale Exercise

Exercise Overview

1. Cochise County Support Function 8: Public Health and Medical Services (ESF-8) will notify partners of the emergency incident and provide situational updates via the Arizona Health Alert Network (AzHAN).
2. Demonstrate the ability to exchange information to determine a common operating picture.
3. Demonstrate the ability to support jurisdictional medical surge operations.
4. Utilize the Arizona Health Alert Network (AzHAN) system to notify the Southern Arizona Health Care Coalition (SoAZHCC) and Arizona Pediatric Disaster Coalition (APDC) of situational status.

1. Hospitals will practice decompression at 20% of inpatient census. Of the 20% of patients, 50% will be transferred to Long Term Care, 25% will be transferred to home health, and 25% will be discharged home.
2. Hospitals will transfer admitted inpatient pediatric patients to Honor Health hospitals.
3. Hospitals will track transferred patients using EMTrack.
4. Healthcare facilities will utilize the Healthcare Incident Command System or other National Incident Management System aligned incident command system.
5. Local healthcare agencies and facilities will demonstrate their ability to share information with regional medical and healthcare facilities.

Exercise Overview1For Official Use Only

Controller and Evaluator (C/E)Just Another Day at the Mall

HandbookFull-Scale Exercise

General Information

Exercise Objectives and Core Capabilities

The following exercise objectives described below are the expected outcomes for the exercise. The objectives are linked to core capabilities, which are distinct critical elements necessary to achieve the specific mission area(s). The objectives and aligned core capabilities were selected by the Exercise Planning Team and provide the basis for exercise evaluation. Table 1 shows the relationship between exercise objectives and core capabilities.

Table 1.

Background Information

Cochise County Emergency Services is conducting a full-scale exercise, the Just Another Day at the Mall…Full-Scale Exercise. County partners from emergency services, Coalition partners from healthcare sectors, including Behavioral Health, Long Term Care/Skilled Nursing, Ambulatory Care, Hospitals, County Public Health, Hospice/Home Health and community resource sectors will be participating in the exercise.

Cochise County Emergency Services and the Southern Arizona Health Care Coalition will be simulated by the exercise Simulation Cell. Cochise County Health & Social Services serves as Emergency Support Function 8: Public Health and Medical Services (ESF-8), which is activated by Cochise County Emergency Services to support public health and medical services response.

Participant Roles and Responsibilities

The term participant encompasses many groups of people, not just those playing in the exercise. Groups of participants involved in the exercise, and their respective roles and responsibilities, are as follows:

• Players. Players are persons who have an active role in performing their regular roles and responsibilities during the exercise. Players initiate actions, tasks or missions in response to the simulated emergency.
• Controllers. Controllers manage exercise play, set up and operate the exercise site, implement the evaluation process, and work with the assigned safety officer or act as the safety officer to ensure the safety of the Players, Actors, and others participating in the exercise. They issue exercise material to Players as required, monitor the exercise timeline, and supervise the safety of all exercise participants.
• Evaluators. Evaluators evaluate and provide feedback on a designated functional area of the exercise. Evaluators observe and document performance against established capability targets and critical tasks, in accordance with the Exercise Evaluation Guides (EEGs). This position may also be filled by the Controller, i.e. one person may need to act as Controller and Evaluator.
• Actors. Actors simulate specific roles during exercise play, typically victims or other bystanders.
• Observers. Observers visit or view selected segments of the exercise. Observers do not play in the exercise, nor do they perform any control or evaluation functions. Observers view the exercise from a designated observation area and must remain within the observation area during the exercise. Very Important Persons (VIPs) are also Observers, but may be grouped separately.
• Media Personnel. Some media personnel may be present as Observers, pending approval by the sponsor organization and the Exercise Planning Team (EPT).
• Support Staff. The exercise support staff includes individuals are the planners of the exercise who also perform administrative and logistical support tasks during the exercise (e.g., registration, catering).

Exercise Assumptions and Artificialities

In any exercise, assumptions and artificialities may be necessary to complete play in the time allotted and/or account for logistical limitations. Exercise participants should accept that assumptions and artificialities are inherent in any exercise, and should not allow these considerations to negatively impact their participation.

Assumptions

Assumptions constitute the implied factual foundation for the exercise and, as such, are assumed present before the exercise starts. The following assumptions apply to the exercise:

• The exercise is conducted in a no-fault learning environment wherein capabilities, plans, systems, and processes will be evaluated.
• The exercise scenario should be considered plausible but will have artificialities that are necessary due to time constraints, and events occur as they are presented during exercise play. The scenario is taken from real world incidents.
• Players will follow appropriate plans, procedures, regulations, and training they have received.
• Participating agencies may need to balance exercise play with real-world emergencies. Real-world emergencies take priority.

Artificialities

During this exercise, the following artificialities apply:

• Not all resources may be involved in this exercise that normally would respond to these types of incidents.
• Emergency Support Function 8: Public Health and Medical Services (ESF-8) will operate out of the SimCell for this exercise.
• Another exercise, the U of A Game Changer will be simulated as occurring at the same time as the hazardous materials incident in this exercise scenario. Exercise participants should consider that both simulated incidents were caused by terrorists and that the entire region is impacted at the same time.

General Information1For Official Use Only